If your order was canceled (fully or partially), you should receive an email notification. If you don’t see it:

• Check your spam or junk folder
• Confirm the email address used for the order is correct
• Check your Order Status on macys.com for updates

After you place a pickup order, a store associate locates and holds the item for you. Sometimes:

• The item may have been purchased in-store before it could be secured
• The item may no longer be available

You’ll be notified by email if this happens. Pickup orders not collected within 7 days are automatically canceled.

• Orders over $500 require a signature upon delivery
• If delivery cannot be completed after multiple attempts, the order may be canceled
• Orders under $500 typically do not require a signature and may be left at the delivery address

This usually happens when:

• Your billing or payment information couldn’t be verified
• The order exceeded item quantity limits

👉 Double-check your details and try placing the order again.

This is typically due to an inventory issue found during fulfillment. While Macy’s works to maintain accurate availability, orders may be canceled if:

• An item becomes unavailable
• There is a pricing or product description error

When you place an order, an authorization hold is placed on your payment method—not a final charge. If the order is canceled:

• The authorization is released
• You won’t be charged

👉 Depending on your bank, it may take 3-5 days for the hold to disappear.