Macy's Return Policy
We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail or in-store within 30 days of delivery.
Macy's Return Policy
Return Conditions
- Returned merchandise must be unworn, unaltered, in its original packaging, and with original tags attached. Mismatched garments will not be accepted.
- New or gently used cosmetic or fragrance products purchased at Macy's that do not meet your needs will be accepted for return.
- Items purchased in a store must be returned to a store.
- Items purchased online can be returned to a store or by initiating the return online.
- Items shipped and sold by Third-Party Sellers can be returned either in store or by initiating the return online; however, it is recommended to initiate the return online.
- Exception: Furniture and Mattress items sold by Third-Party Sellers cannot be returned in store and must be sent directly back to the seller.
Free Returns
- Store returns are always free!
- Star Reward members also enjoy free return shipping.
- Non-Star Reward members will be deducted a $9.99 return shipping fee plus tax, where applicable, from your refund. Not currently a memeber? It's free to join! Click here to become a Macy's Star Rewards member today!
Gifts & Registry Returns
If you have a gift receipt or registry number, we will issue a complete refund in the form of store credit for any gift you receive using your Registry purchase list, the original receipt, or proof of purchase label. The time limits for gift registry returns are calculated from the event date:
- If the item was purchased prior to the occasion or event date, items may be exchanged or returned (with receipt) 90 days from the event date.
- If the item was purchased after the occasion or event date, items may be exchanged or returned (with receipt) 90 days from the purchase date.
No receipt and the item is not on your purchase list? We will issue a store credit, and you will receive the lowest selling price in the last 180 days.
Buy One Get One (BOGO) Returns
When you purchase items as a Buy One Get One offer, the discount reflecting the price of the lowest-priced item is proportionally applied to each eligible item. If any item is returned, the refund will be equal to the original price of the item reduced by the proportional discounted amount.
Here are some examples:
- Buy One, Get One Free: If your qualifying items are $30 and $20, the discount will be $20 and spread proportionally across both items. The $30 item will be reduced by $12 and the $20 item will be reduced by $8. The original $30 item will result in a refund of $18 and the original $20 item will result in a refund of $12.
- Buy One, Get One 50% Off: If your qualifying items are $30 and $20, the discount will be $10 and will be spread proportionally across both items. The $30 item will be reduced by $6 and the $20 item will be reduced by $4. The original $30 item will result in a refund of $24 and the original $20 item will result in a refund of $16.
Exceptions to the Return Policy
| Departments | Additional Conditions |
|---|---|
| Area Rugs | Please examine your items carefully and contact us within 30 days of delivery if they do not meet your expectations. We will accept rugs for return only with a valid receipt and only in unused and undamaged condition.
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| Altered or Personalized Merchandise | Altered or Personalized Merchandise are final sale. No returns, exchanges, or price adjustments are allowed. |
| Furniture & Mattresses | To view our Furniture & Mattress return policy, please click here. |
| Macy's Backstage | We’ll gladly accept returns or exchanges within 30 days of purchase. Refunds will be made to the original form of payment. Returned merchandise must be unworn and unaltered with original tags attached and accompanied by the original receipt and may only be returned to a Macy's Backstage location.
Jewelry and watches purchased at Macy's Backstage must be returned in original packaging with tags attached to the store they were purchased from.
On Final Sale merchandise, ALL SALES ARE FINAL. NO RETURNS OR EXCHANGES. MERCHANDISE IS SOLD AS IS AND WITH NO WARRANTIES. Macy’s Backstage is not responsible for defects or repairs. Some merchandise may be irregular or imperfect. Purchaser assumes all risks as to quality and repair costs
Don't have your original receipt? We can look up your receipt using your account number. If you don’t have any proof of purchase, we will issue store credit for the lowest selling price within the last 90 days. Your name and address may be required to complete a return for security and marketing purposes. |
| bluemercury Merchandise | bluemercury merchandise can be returned by mail, or to a Macy's store with a bluemercury shop. We are unable to accept merchandise purchased from bluemercury stand-alone stores. |
| Designer Merchandise (Sold Exclusively Stores) |
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| Fine and Bridge Jewelry and All Watches |
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| Finish Line | Finish Line merchandise purchased from Macy's are accepted for return within 30 days of delivery as long as your item is unworn and in saleable condition. |
| Free Return Exclusions | Free Returns do not apply to lamps, wall art & mirrors, furniture, furniture accessories, beds, or area rugs. |
| Food Beverages and Live Plants | Food, beverage, and live plants items are not eligible for return or exchange. |
| Macy's Gift Cards | Electronic Gift Card and Physical Gift card items are Final sale. No returns, exchanges, or price adjustments are allowed. |
| Items Shipped and Sold by Third Party Sellers | Items shipped and sold by Third Party Sellers must be returned directly to the seller within 30 days of delivery. Refunds will be processed when the item is received by the seller. Free returns can be initiated online in your purchase history and are processed more quickly than in-store returns.
Final Sales Items:
Furniture and Mattress items sold by Third-Party Sellers cannot be returned in store and must be sent directly back to the seller. |
| Last Act Merchandise | Last Act merchandise is Final Sale and sold “As Is”. No returns, exchanges, or price adjustments are allowed. |
| Gourmet Gifts | Gourmet Gifts merchandise is not eligible for return or exchange. |
| Gift with Purchase |
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| LensCrafters at Macy's | You can return your eyewear for a full refund or replace them within 30 days of the dispense date, which is the day they arrive at your home or the day you purchase them in-store. Note: Eyewear purchased online must be returned directly to the vendor via mail and cannot be returned to Macy's store. |
| Lighting | Lighting returns due to customer preferences must be made by contacting Customer Service at 800-289-6229 within 30 days of delivery, Monday - Sunday, 8am - 10pm ET.
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| Lids Merchandise | Within 30 days of delivery. Must be returned to the vendor by mail only. This item cannot be returned to Macy's stores. |
| Macy's Beauty Box | Macy's Beauty Box merchandise is not eligible for return or exchange. |
| Macy’s Bridal Salon by Demetrios | All sales are final and are not eligible for return. |
| Maternity | Merchandise must be returned within 30 days of delivery and must be in saleable condition with tags still attached. Items are not returnable if worn, altered or tags removed. |
| Pandora Jewelry | All returns/exchanges must be made at Pandora Shops in Macy’s stores that carry Pandora Jewelry. |
| ReBag (pre-owned merchandise) |
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| Sunglass Hut | If you’re not thrilled with your purchase, you’ve got 30 days from the delivery date to return your purchased sunglasses in original condition to a Sunglass Hut inside Macy's for either a full refund or an exchange. You’ll just need your proof of purchase and original packaging.
Without proof of purchase, we will exchange or issue a store credit based on the current selling price for sunglasses in original condition and with original packaging. Returns and exchanges only apply to items that Sunglass Hut sells.
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| Tech Watches |
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| The Fine Rug Gallery | Customer must contact us within 30 days of purchase or delivery if items do not meet expectations. We will accept rugs for return only with a valid receipt and only in unused and undamaged condition. If you’d like to return your purchase without selecting a new or replacement rug, any delivery fee paid will not be refunded. Returns or exchanges can only be accepted at The Fine Rug Gallery, at select Macy’s stores. Final Sale Rugs: All Last Act! Rugs are Final Sale and sold in “As-Is” condition and are not subject to further service, cancellation or return. No returns, exchanges, or price adjustments are allowed. This policy is stated on our sales check and acknowledged at time of purchase. |
| Toys"R"Us |
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