Furniture and mattress purchases have unique policies based on the item,
delivery method, and order details. To make it easier to findwhat you need, we’ve grouped detailed policies into the sections below.
Use this page as a starting point to locate the right information
quickly.
Learn about fees, recycling requirements, and rebates that may apply before or after purchase.
Find and submit rebate forms for qualifying furniture and mattress purchases.
Get details on delivery options, what’s included, and what to expect on delivery day.
Protect and care for your furniture and mattress after it’s delivered.
Learn about return eligibility, timeframes, and exceptions for furniture and mattresses.
Review return windows, non-returnable items, inspection requirements, and how refunds are issued.
Get help with an existing furniture or mattress order.
If you’re unsure which policy applies to your purchase, start with the category above that best matches your question.
