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Macy's Return Policy
Extended Holiday Return Policy

We are happy that Macy's is your gift destination. We want you to love your gift or purchase, but if you are not completely satisfied, we will gladly accept most returns by mail or in stores within 30 days of purchase for free. For the holiday season, Macy's is extending our return acceptance timeframe. Effective on purchases starting October 6, 2025, to December 31, 2025 most merchandise purchased at Macy's or macys.com will be accepted for an extended return period until Jan. 31, 2026. For more information, click here.

 

 

Macy's Return Policy

We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail or in-store within 30 days of purchase.

 

Return Conditions
  • Returned merchandise must be unworn, unaltered, in its original packaging, and with original tags attached. Mismatched garments will not be accepted.
  • New or gently used cosmetic or fragrance products purchased at Macy's that do not meet your needs will be accepted for return.
  • Items purchased in a store must be returned to a store.
  • Items purchased online can be returned to a  store or by initiating the return online. 
  • Items shipped and sold by Third-Party Sellers can be returned either in store or by initiating the return online; however, it is recommended to initiate the return online.
    • Exception: Furniture and Mattress items sold by Third-Party Sellers cannot be returned in store and must be sent directly back to the seller.

 

Free Returns
  • Store returns are always free!
  • Star Reward members also enjoy free return shipping.
  • Non-Star Reward members will be deducted a $9.99 return shipping fee plus tax, where applicable, from your refund. Not currently a memeber? It's free to join! Click here to become a Macy's Star Rewards member today!

 

Gifts & Registry Returns

If you have a gift receipt or registry number, we will issue a complete refund in the form of store credit for any gift you receive using your Registry purchase list, the original receipt, or proof of purchase label. The time limits for gift registry returns are calculated from the event date:

 

  • If the item was purchased prior to the occasion or event date, items may be exchanged or returned (with receipt) 90 days from the event date.
  • If the item was purchased after the occasion or event date, items may be exchanged or returned (with receipt) 90 days from the purchase date.

 

No receipt and the item is not on your purchase list? We will issue a store credit, and you will receive the lowest selling price in the last 180 days.

 

Buy One Get One (BOGO) Returns

When you purchase items as a Buy One Get One offer, the discount reflecting the price of the lowest-priced item is proportionally applied to each eligible item. If any item is returned, the refund will be equal to the original price of the item reduced by the proportional discounted amount.

 

Here are some examples:

  • Buy One, Get One Free: If your qualifying items are $30 and $20, the discount will be $20 and spread proportionally across both items. The $30 item will be reduced by $12 and the $20 item will be reduced by $8. The original $30 item will result in a refund of $18 and the original $20 item will result in a refund of $12.
  • Buy One, Get One 50% Off: If your qualifying items are $30 and $20, the discount will be $10 and will be spread proportionally across both items. The $30 item will be reduced by $6 and the $20 item will be reduced by $4. The original $30 item will result in a refund of $24 and the original $20 item will result in a refund of $16.

 

Exceptions to the Return Policy
Departments Additional Conditions
Area Rugs

Please examine your items carefully and contact us within 30 days of purchase or delivery if they do not meet your expectations. We will accept rugs for return only with a valid receipt and only in unused and undamaged condition.
 

  • Area Rugs Purchased on Macys.com: Returns can be made either by mail or at select Macy’s stores with a Fine Rug Gallery Department. For more information or to iniate a return, please call Macy’s Customer Service at 1-800-289-6229 (available Monday - Sunday, 8am - 10pm ET).

  • Area Rugs Purchased In-Store: Returns can be made at The Fine Rug Gallery located in select Macy's stores within 30 days from receipt. Contact us at 1-888-241-8288 (available Monday - Sunday, 8am - 10pm ET) to arrange a pickup for your return (pickup fees may apply).

  • Note: Delivery fees and surcharges will not be refunded on area rugs. Returns based on preference must be returned in original condition and include packing materials.
Altered or Personalized Merchandise Altered or Personalized Merchandise are final sale. No returns, exchanges, or price adjustments are allowed.
Furniture & Mattresses To view our Furniture & Mattress return policy, please click here.
Macy's Backstage

We’ll gladly accept returns or exchanges within 30 days of purchase. Refunds will be made to the original form of payment. Returned merchandise must be unworn and unaltered with original tags attached and accompanied by the original receipt and may only be returned to a Macy's Backstage location.

 

Jewelry and watches purchased at Macy's Backstage must be returned in original packaging with tags attached to the store they were purchased from.

 

On Final Sale merchandise, ALL SALES ARE FINAL. NO RETURNS OR EXCHANGES. MERCHANDISE IS SOLD AS IS AND WITH NO WARRANTIES. Macy’s Backstage is not responsible for defects or repairs. Some merchandise may be irregular or imperfect. Purchaser assumes all risks as to quality and repair costs

 

Don't have your original receipt? We can look up your receipt using your account number. If you don’t have any proof of purchase, we will issue store credit for the lowest selling price within the last 90 days. Your name and address may be required to complete a return for security and marketing purposes.
bluemercury Merchandise bluemercury merchandise can be returned by mail, or to a Macy's store with a bluemercury shop. We are unable to accept merchandise purchased from bluemercury stand-alone stores.
Designer Merchandise
  • Burberry accepts returns of unused and unaltered items for exchange or refund within 14 days of purchase (regular and sale priced) only at Macy's Herald Square. All returns must have the Burberry tags and, where applicable, hygiene seal is attached and be accompanied by the original receipt. Please note it is not possible to refund or exchange personalized items and, in the interest of hygiene, pierced earrings.

  • Louis Vuitton All merchandise (except personalized and made-to-order items) may be exchanged or returned for a full refund within 30 days of the original purchase date when accompanied by the original sales receipt. All merchandise must be in perfect sellable condition. For fragrance returns, the crystal packaging and/or packaging with stickers and adhesive labels must remain sealed, unopened, and not tampered with for an exchange or refund to be accepted. Any fragrance purchases with customized engraved bottles are not eligible for exchange or refund. Merchandise purchased at Macy's Louis Vuitton may only be returned at Macy's Roosevelt Field until 12/31/25.

  • Longchamp merchandise can be returned within 30 days to Macy's Herald Square.
Fine and Bridge Jewelry and All Watches
  • Jewelry and watches can be returned with price tags attached within 30 days of purchase.
  • If a piece of jewelry or a watch is returned, the item undergoes an inspection process that lasts up to 14 business days. Credit will be issued after the inspection has occurred.
  • Special order merchandise and items that have been altered for size are not eligible for return or exchange.
Finish Line Finish Line merchandise purchased from Macy's accepted for return within 30 days of purchase as long as your item is unworn and in saleable condition.
Free Return Exclusions Free Returns do not apply to lamps, wall mirrors, furniture, beds, or area rugs.
Food Beverages and Live Plants Food, beverage, and live plants items are not eligible for return or exchange.
Macy's Gift Cards Electronic Gift Card and Physical Gift card items are Final sale. No returns, exchanges, or price adjustments are allowed.
Items Shipped and Sold by Third Party Sellers

Items shipped and sold by Third Party Sellers must be returned directly to the seller within 30 days of purchase. Refunds will be processed when the item is received by the seller. Free returns can be initiated online in your purchase history and are processed more quickly than in-store returns.

 

Final Sales Items:

  • Plants
  • Food items
  • Coffee, Tea & Beverages
  • Grocery & Food Items
  • Family Planning/Lifestyle Products
  • Live Botanicals
  • Pet Food/Products

 

Furniture and Mattress items sold by Third-Party Sellers cannot be returned in store and must be sent directly back to the seller.
Last Act Merchandise Last Act merchandise is Final Sale and sold “As Is”. No returns, exchanges, or price adjustments are allowed.
Gourmet Gifts Gourmet Gifts merchandise is not eligible for return or exchange.
Gift with Purchase
  • If you return the qualifying item(s) the bonus gift(s) you received must also be returned.
  • If you return the qualifying item(s) without the bonus gift(s) your return may not be processed or you may be charged for the bonus gift(s).
LensCrafters at Macy's You can return your eyewear for a full refund or replace them within 30 days of the dispense date, which is the day they arrive at your home or the day you purchase them in-store.
Note: Eyewear purchased online must be returned directly to the vendor via mail and cannot be returned to Macy's store.
Lighting

Lighting returns due to customer preferences must be made by contacting Customer Service at 800-289-6229 within 30 days of receipt, Monday - Sunday, 8am - 10pm ET.

  • Must be in original condition and with original packaging.
  • Can't be returned to the store or furniture galleries.
  • Shipping fees and surcharges will not be refunded.
  • A restocking fee of 15% will be assessed.
Lids Merchandise Within 30 days from the purchase date. Must be returned to the vendor by mail only. This item cannot be returned to Macy's stores.
Macy's Beauty Box Macy's Beauty Box merchandise is not eligible for return or exchange.
Macy’s Bridal Salon by Demetrios All sales are final and are not eligible for return.
Maternity Merchandise must be returned within 30 days of purchase and must be in saleable condition with tags still attached. Items are not returnable if worn, altered or tags removed.
Pandora Jewelry All returns/exchanges must be made at Pandora Shops in Macy’s stores that carry Pandora Jewelry.
ReBag (pre-owned merchandise)
  • Returns must be mailed back to the seller within 30 days of purchase, if you are not satisfied with your pre-owned watch, jewelry, or handbag purchase.
  • Please ensure the tags remain attached, the item is unaltered, and all original paperwork, receipt, and packaging are included in the return packaging.
  • Returns are NOT accepted in-store.
Sunglass Hut

If you’re not thrilled with your purchase, you’ve got 30 days from the original purchase date to return your purchased sunglasses in original condition to a Sunglass Hut inside Macy's for either a full refund or an exchange. You’ll just need your proof of purchase and original packaging.

 

Without proof of purchase, we will exchange or issue a store credit based on the current selling price for sunglasses in original condition and with original packaging. Returns and exchanges only apply to items that Sunglass Hut sells.

 
Tech Watches
  • Tech watches with original tags and packaging can be returned within 30 days of purchase.
  • Special order merchandise and items that have been altered for size are not eligible for return or exchange.
The Fine Rug Gallery Customer must contact us within 30 days of purchase or delivery if items do not meet expectations. We will accept rugs for return only with a valid receipt and only in unused and undamaged condition. If you’d like to return your purchase without selecting a new or replacement rug, any delivery fee paid will not be refunded. Returns or exchanges can only be accepted at The Fine Rug Gallery, at select Macy’s stores. Final Sale Rugs: All Last Act! Rugs are Final Sale and sold in “As-Is” condition and are not subject to further service, cancellation or return. No returns, exchanges, or price adjustments are allowed. This policy is stated on our sales check and acknowledged at time of purchase.
Toys"R"Us
  • We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail and in stores within 30 days of purchase. Returned items must be in original condition with original tags. Shipping and delivery fees are non-refundable.
  • Macy’s will not accept ToysRUs.com returns in our stores or online. Please visit ToysRUs.com/help for details on their return policy.

 

 

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