Macy’s gift cards and e‑gift cards are a flexible and convenient way to give a gift for any occasion. Use the sections below to learn how to purchase, deliver, redeem, and manage gift cards.
Macy’s Gift Cards & E‑Gift Cards
Purchasing Gift Cards
How do I purchase a Macy’s e‑gift card?
To purchase an e‑gift card online:
- Visit macys.com/giftcards
- Choose a card design
- Select a dollar amount or preset value
- Enter the recipient’s email address
- Add the recipient’s name, your name, and a gift message
- Select Add to Bag to complete your purchase
How do I purchase a physical gift card?
- Available in any Macy’s store or online at macys.com/giftcards
- Reloading gift cards is available in store only
- Gift card and e‑gift card purchases do not apply toward promotional offers
Shipping & Delivery
- Delivered by email within 24 hours of purchase
- If the recipient does not receive the e‑gift card:
- Confirm the email address is correct
- Ask them to check their junk or spam folder
- Free shipping via U.S. Postal Service (USPS)
- Shipped in plain, unmarked envelopes for security
- Cannot be shipped to P.O. Boxes or APO/FPO addresses
- Delivery typically takes 7–10 mailing days
- Tracking is only available if Premium Shipping (UPS Next Day) is selected
How do I redeem a gift card online?
- At checkout, select Apply Gift Cards
- Enter the 15‑digit gift card number
- Enter the 3‑ or 4‑digit CID (found under the scratch‑off panel or in the e‑gift email)
- Select Apply Gift Card
Redeemed gift cards appear as “EGC” in your order confirmation email.
Important reminders:
- Gift cards must be applied before entering a credit card
- You can apply up to five (5) gift cards per online order
- To redeem more than five gift cards, contact Customer Care
How do I redeem a gift card in store?
Present your physical gift card or e‑gift card to a Macy’s colleague at checkout.
Checking Your Gift Card Balance
- Visit macys.com/gcbal
- Enter your 15‑digit gift card number and CID
Your remaining balance can also be viewed during checkout on macys.com.
Troubleshooting tips:
- Clear cookies and cache if CAPTCHA verification fails
- After two unsuccessful attempts, the card may be placed on a 24–48 hour security hold
- Physical gift cards: Scan at a price checker terminal (CID must be scratched off)
- E‑gift cards: Print the card and scan the barcode
A Macy’s colleague can assist if needed.
Call the Gift Card Hotline at 1‑800‑511‑2752 (TTY 711) and have your gift card number and CID ready.
E‑Gift Cards vs. Physical Gift Cards
Both options offer the same flexibility and never expire. The main difference is how they’re delivered.
Problems, Loss, or Tracking
Contact Customer Service at 1‑800‑511‑2752 (TTY 711). If possible, have your order number or receipt available.
Contact Customer Care at 1‑800‑511‑2752 (TTY 711). Replacement is available only with proof of purchase and only for the remaining balance shown in Macy’s records.
E‑gift cards
- Delivered within 24 hours by email
- Check spam/junk folders if not received
Physical gift cards
- Mailed from Nevada via USPS
- Tracking is unavailable unless Premium Shipping was selected
Gift Card Terms & Conditions
- Redeemable for merchandise and in‑store services at Macy’s, Macy’s Backstage, Market by Macy’s, and macys.com (U.S. only)
- Not redeemable for cash (except as required by law)
- Macy’s may decline gift cards from unauthorized sellers
- You are responsible for protecting your gift card
- Macy’s gift cards never expire
View full terms at macys.com/gcbal.
Gift Card Fraud Prevention
Learn how to protect yourself from common gift card scams at here.