Macy’s offers several shipping and pickup options, depending on how quickly you need your items and what works best for your location:

• Standard Delivery – Our most economical shipping option for most items
• Premium Delivery – Faster delivery for an additional fee
• Express Delivery – The fastest shipping option available
• Same‑Day Delivery – Local delivery from a nearby Macy’s store in select areas
• Buy Online, Pick Up In‑Store – Pick up eligible items at a store near you

👉 For delivery timing, costs, and availability details, visit Shipping Options & Delivery Times

(For furniture & mattress delivery information, please click here.)

If you prefer not to have your order shipped, Macy’s offers convenient pickup options for eligible items.

• Buy Online, Pick Up In‑Store – Place your order online and pick it up at a participating Macy’s store once it’s ready.
• Curbside Pickup – Pick up your order without leaving your vehicle at select locations.

Availability varies by item and store. Pickup options will appear during checkout when eligible.

Macy’s uses a variety of shipping partners and delivery services to ensure your items arrive as efficiently as possible. The carrier used for your order depends on the selected shipping option, item size and weight, and delivery location. Our delivery partners include:

• United Parcel Service (UPS)
• United States Postal Service (USPS)
• DoorDash® (used for Same‑Day Delivery orders)
• Other regional carriers, including FedEx, Veho, LaserShip, OnTrac, DHL, and DoorDash Parcel services

Note: While many orders are delivered by UPS or USPS, Macy’s may use regional carriers when needed. Some carriers may use personal vehicles for delivery. Items fulfilled directly by third‑party sellers may be shipped using a different carrier.

After you place your order:

• You’ll receive an order confirmation email with estimated shipment dates
• Once your items ship, you’ll receive a shipping confirmation email with tracking details
• You can view the latest updates anytime in Order History

Your items may ship separately if they’re fulfilled from different Macy’s locations. If this happens:

• You will not be charged additional shipping fees
• Any shipping charge (if applicable) is split across packages internally

UPS My Choice® allows you to personalize your delivery for maximum flexibility. Benefits include:

• Receiving delivery alerts
• Rescheduling deliveries or changing delivery locations
• Authorizing or signing for eligible deliveries online

Visit the UPS My Choice Delivery website to sign up or manage your delivery.

USPS Informed Delivery® lets you:

• Track packages
• Preview incoming mail
• Leave delivery instructions
• Manage notifications

Visit the USPS Informed Delivery website to enroll or sign in.

Same‑Day Delivery orders are fulfilled by a nearby Macy’s store and delivered by a local courier powered by DoorDash®.

What to expect:

• Most Same‑Day orders arrive between 3:00 PM – 6:00 PM (local time)
• Orders placed after the same‑day cutoff are eligible for Next‑Day Delivery
• Delivery updates are available through Order History
• Orders cannot be tracked in the DoorDash app

Same‑Day & Next‑Day Delivery are not available for:

• PO Boxes
• APO/FPO addresses
• U.S. territories (excluding Plaza Las Américas in San Juan, Puerto Rico)

A UPS Access Point® is a safe and convenient pickup location, such as a UPS Store or participating local retailer, where you can receive or return packages.

When you select UPS Access Point as your delivery method at checkout:

• Your order is shipped to the UPS Access Point location you choose
• You’ll receive an email notification when your package is ready for pickup
• You (or your designated pickup person) must present a valid government‑issued ID and the tracking number

Yes. During checkout, you can designate a UPS Access Point pickup person. The name entered must match the pickup person’s government‑issued ID exactly. They will need both their ID and the tracking number to retrieve the package.

Packages are held for 7 calendar days after arrival. You’ll receive a reminder email before any unclaimed package is returned.

Yes. Items with an attached pre‑paid UPS return shipping label may be returned at a UPS Access Point location.