What Do I Do If I’m Having Trouble With a Promotional Code During Checkout?

 

A promo code may not apply for one of these reasons:

  • The purchase doesn’t meet the offer requirements
  • Item or brand exclusions apply
  • The promotional code has expired
  • Another promotional code or offer is already applied to the order

 

Only one promotional code can be used per order.

 

No. macys.com allows one promotional code per transaction. Promo codes can’t be combined with other promo codes on the same order. To maximize savings, compare available offers and apply the one that provides the best value for your purchase.

Unless otherwise noted:

  • Promo codes begin at 12:00 AM Pacific Time on the first day of the sale
  • Promo codes expire at 11:59 PM Pacific Time on the last day of the sale

 

Start and end times may vary by time zone.

 

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Visit All Active Offers to:

  • Confirm promo code eligibility
  • View current sales and promotions
  • Choose the best available offer for your purchase

If your order was placed within the past 10 days, you may be eligible for a price adjustment.Select the Price Adjustment link to see if your order qualifies.

If you’re still having trouble applying a promo code, you can use Live Chat or contact Customer Care at 1‑800‑289‑6229 (TTY: 711) for assistance.