• Unworn and unaltered
• In original condition
• With original tags attached
• In original packaging (when applicable)

Additional notes:

• Mismatched garment sets are not accepted 
• Cosmetics and fragrances may be returned if they don’t meet your needs

In-store returns are always free.

• Free for Star Rewards members
• $9.99 fee for non-members (plus tax)

Some items may include restocking fees or nonrefundable delivery charges (see Exceptions)

• Free return shipping does not apply to:
  • Lamps
  • Wall art and mirrors
  • Furniture and furniture accessories
  • Beds
  • Area rugs

With a gift receipt or registry number, you’ll receive a store credit

Registry returns:

• Up to 90 days after the event date (for items purchased before the event)Up to 90 days from purchase (for items purchased after the event)
• Without proof of purchase, store credit may be issued for the lowest selling price in the last 180 days

If your order included a promotional gift, it must be returned with the qualifying item:

Returns

• Any bonus or promotional gift must be returned when returning the qualifying item(s)

Important

• Returns without the promotional item may be:

  • Denied, or
  • Adjusted, with the value of the gift deducted from your refund

• Include all qualifying items and gifts to avoid delays or adjustments

To view our Furniture & Mattress return policy, please click here.

If you’re returning an area rug, different return requirements and methods apply:

Return eligibility

• Contact us within 30 days of delivery if your rug doesn’t meet your expectations
• A return is accepted only if:
  • A valid receipt is provided
  • The rug is unused, undamaged, and in original condition
  • Original packaging is included for preference-based returns

Rugs purchased on macys.com

• Return by mail or at select Macy’s stores with a Rug Gallery department
• For help or to start a return, contact Customer Care:
  • 1-800-289-6229 (TTY: 711)
  • Available Monday–Sunday, 8:00 AM–10:00 PM ET

Rugs purchased in store

• Must be returned to a Rug Gallery in select Macy’s stores
• Returns accepted within 30 days of purchase
• To arrange a pickup, contact:
  • 1-888-241-8288 (TTY: 711)
  • Available Monday–Friday, 9:00 AM–5:00 PM ET
• Pickup fees may apply

Important notes

• Delivery fees and surcharges are nonrefundable
• Preference-based returns must include all original packaging

If you’re returning designer merchandise, return windows and locations may be more limited:

Burberry

• Returns or exchanges accepted within 14 days of purchase
• Returns accepted only at Macy’s Herald Square
• Items must be unused, unaltered, and in original condition
• Burberry tags and any hygiene seals must be attached
• Original receipt is required

Final sale items:

• Personalized items
• Pierced earrings

Louis Vuitton

• Returns or exchanges accepted within 30 days of purchase
• Original receipt is required
• Items must be in perfect, sellable condition

Not eligible for return:

• Personalized or made-to-order items

Fragrances:

• Packaging must be sealed, unopened, and untampered
• Engraved bottles are final sale

Return location note:

• Items purchased at Macy’s Louis Vuitton can be returned only to Macy’s Roosevelt Field through 12/31/2025

Longchamp

• Returns accepted within 30 days of purchase
• Returns accepted only at Macy’s Herald Square

If you’re returning fine jewelry or a watch, additional inspection requirements apply:

Returns and inspection

• Items can be returned within 30 days of delivery
• Items must have price tags attached and be in original condition
• Returns are subject to an inspection process that may take up to 14 business days
• Refunds are issued after inspection is completed and approved

Final sale items The following items are not eligible for return or exchange:

• Special-order merchandise
• Items altered for size

If you’re returning an item from Macy’s Backstage, different return requirements apply:

Returns

• Returns or exchanges are accepted within 30 days of purchase
• Items must be:
  • Unworn and unaltered
  • With original tags attached 
• Items can be returned only to a Macy’s Backstage location
• Refunds are issued to the original form of payment

Jewelry & watches purchased at Backstage

• Must be returned to the same store where purchased
• Must be in original packaging with tags attached

Final sale items All final sale merchandise is sold as is and cannot be returned, exchanged, or adjusted.

Additional details:

• Items are sold without warranties
• Merchandise may be irregular or imperfect
• Macy’s is not responsible for defects or repairs

No receipt

• We may be able to locate your purchase using your account number
• Without proof of purchase, you may receive a store credit for the lowest selling price in the last 90 days [Macy's Return Policy | Word]
• A name and address may be required to process the retu

If you’re returning Toys“R”Us merchandise purchased at Macy’s, different return rules may apply:

Returns

• Most items can be returned within 30 days of delivery
• Items must be:
  • In original condition
  • With original tags attached
• Returns may be made in store or by mail
• Shipping and delivery fees are nonrefundable

Important

• Purchases made on ToysRUs.com cannot be returned to Macy’s or macys.com
• For ToysRUs.com returns, visit ToysRUs.com/help for instructions

If you’re returning Finish Line merchandise purchased from Macy’s, standard return rules apply with some differences:

Returns

• Returns are accepted within 30 days of delivery
• Items must be:
  • Unworn
  • In saleable condition

If your item was sold and shipped by a third-party seller, return requirements may differ:

Returns

• Items must be returned directly to the seller within 30 days of delivery
• Refunds are issued after the seller receives and processes the return
• Returns can be started through your Purchase History online

Important

• Online returns are typically processed faster than in-store returns
• Furniture and mattresses must be returned to the seller and cannot be returned in store

Final sale items The following items are not eligible for return or exchange:

• Family planning and lifestyle products
• Food, grocery items, coffee, tea, and beverages
• Pet food and pet products
• Plants and live botanicals
• Portable power stations

If you’re returning pre-owned merchandise from ReBag, different return requirements apply:

Returns

• Returns accepted within 30 days of delivery
• Items must be:
  • Unaltered
  • With tags attached
  • Include original paperwork, receipt, and packaging

Return method

• Returns must be mailed directly to the seller

Important

• Returns are not accepted in Macy’s stores
• Applies to pre-owned watches, jewelry, and handbags
• Follow the return instructions included with your order to ensure timely processing

If you’re returning Lids merchandise, different return requirements apply:

Returns

• Returns are accepted within 30 days of delivery
• Items must be returned directly to the vendor by mail

Important

• Returns cannot be made at Macy’s stores
• Follow the return instructions included with your order to ensure proper processing

If you’re returning eyewear purchased from LensCrafters at Macy’s, different return requirements apply:

Returns

• Returns are accepted within 30 days of the dispense date
• You may receive a full refund or replacement

The dispense date is:

• The date your eyewear arrives at your home (online orders), or
• The date you purchase the eyewear in store

Important

• Eyewear purchased online must be returned directly to the vendor by mail
• Online purchases cannot be returned to a Macy’s store

If you’re returning bluemercury merchandise, return options depend on where the item was purchased:

Returns

• Items can be returned by mail or to a Macy’s store with a bluemercury shop

Important

• Items purchased from standalone bluemercury stores cannot be returned at Macy’s

If you’re returning Pandora Jewelry, returns must be completed at specific locations:

Returns

• Returns and exchanges must be completed at a Pandora shop located within a Macy’s store

Important

• Returns cannot be processed at other Macy’s locations or departments

If you’re returning a lighting item, additional steps and fees may apply:

Returns

• Contact Customer Care within 30 days of delivery to start your return
• Call 1-800-289-6229 (TTY: 711)
• Available Monday–Sunday, 8:00 AM–10:00 PM ET

Return requirements

• Items must be in original condition
• Original packaging is required
• Items cannot be returned to Macy’s stores or Furniture Galleries

If you purchased your rug from The Rug Gallery, different return requirements and fees may apply:

Returns

• Contact us within 30 days of purchase or delivery if your rug doesn’t meet your expectations

Return requirements

• A valid receipt is required
• The rug must be unused and undamaged
• The item must be returned within 30 days

Return location

• Returns and exchanges must be completed at The Rug Gallery in select Macy’s stores
• Rugs cannot be returned to other Macy’s departments or locations

Fees

• Delivery fees are nonrefundable if you return a rug without selecting a replacement

Final sale

• Last Act rugs are final sale and sold as is
• Returns, exchanges, cancellations, and price adjustments are not permitted
• Last Act rugs are not eligible for additional service after purchase

Last Act items are final sale and cannot be returned, exchanged, or price adjusted.

Food, beverages, and live plants are final sale and cannot be returned or exchanged.

Gourmet gifts are final sale and cannot be returned or exchanged.

Gift cards are final sale and cannot be returned, exchanged, or price adjusted.

Altered or personalized items are final sale and cannot be returned, exchanged, or price adjusted.