PhilipsOne by Sonicare Shimmer Rechargeable Toothbrush
Product details
Web ID: 19075487661 reviewssorted by Newest
Old School plug
Disappointed that the revised version of this toothbrush has a special cord instead of my original USB-C. If you don't bring the special cord with you for travel, you're out of luck for keeping it charged on a long trip. Te previous version was much better and now not offered. Only options are battery or this version. And the 'new' special cord has a two plug insert and USB-A. OLD SCHOOL!
Customer review from philips.com
No more proprietary chargers
This is a great travel toothbrush except for one thing. Why, for the love of Gerard and Anton Philips didn't you use a USB C charger. The cable you provided plugs into a USB A port so it's not a power issue. So once the brush head is used up or the battery dies I'll probably toss it and find something else
Customer review from philips.com
Turned itself on randomly at night.
Toothbrush has been great for the past 5 months. Only needed to charge it once and just installed a new head last month. That is until missy now, 3:40am Tuesday, May 5th 2026. The toothbrush decided to turn itself on randomly and vibrate a glass cup right off a shelf that shattered all over my bathroom floor, toilet and shower. Woke us up abruptly startled. It's been a fantastic last 30 minutes of my life cleaning uo all the glass in the bathroom. I normally do no not leave reviews for anything ane this is for sure the first one star for me, but I am a bit grumpy at the moment and thought this warrants my time to leave this. Straight into the t-file with this brush.
Customer review from philips.com
Response from philips.com
Hello there. Thank you for taking the time to share your experience with us. We’re very sorry to hear about what happened, we can only imagine how alarming it must have been to have the toothbrush turn on unexpectedly and cause damage in your bathroom. That’s certainly not the experience we want for our customers, and we understand how frustrating this must have been, especially in the middle of the night. We’d like to look into this further and better understand what may have caused this behavior so we can assist you. When you have a moment, please reach out to us directly via Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don’t use social media, you can also contact us through our support page: https://www.usa.philips.com/c-w/support-home/support-contact-page Thank you again for bringing this to our attention, your feedback is important to us, and we’re here to help. Best regards, Philips Consumer Care
Beautiful Black
I love the fact that no batteries required charge and go beautiful case . Mouth feels cleaner and fresh .
Customer review from philips.com
Returning due to not having a USB-C charge port
I bought this as a travel solution as my Sonicare toothbrush can be a bit much to bring with me to the gym or quick trips. Unfortunately I didn’t see that it doesn’t have a USB-C port in the toothbrush, but uses a proprietary adapter cable. It’s 2026 — USB-C has been around for a decade and most people already have USB-C cables/chargers which in a pinch could be used to charge this toothbrush. The other issue is that it requires an entire subset of heads compared to the sonic care toothbrush which adds another layer of complexity. In the end I am going to return them as it’s not an ideal solution. I don’t want to have yet another proprietary cable that will eventually become lost.
Customer review from philips.com
Response from philips.com
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Great battery life, slim handle
I'm most impressed with battery life, which seems to be excellent. Also, I like the feel of the slim handle when brushing my teeth.
Customer review from philips.com
Charging port incompatable with ANY USB connector
Garbage: charging cable not comparable with any other device. Two pronged on one end, USB A on the other end. No USB plug in port on Toothbrush. Charging port incomparable with ANY USB connectorAbsurd
Customer review from philips.com
Response from philips.com
Hello there. Thank you for sharing your feedback, and we're sorry to hear about the frustrations with the charging port and cable incompatibility on your toothbrush. We'd like to assist you in resolving this issue or provide more information about compatible charging options. Please consider reaching out to us directly on social media via Facebook/Instagram (@Philips) or X (@PhilipsCare), or through our support page: https://www.usa.philips.com/c-w/support-home/support-contact-page Our support team can offer guidance on your specific model's charging requirements and help find a solution. Thank you for being a valued customer, and we look forward to assisting you. Philips Consumer Care.
Love the brush, but the snap won't stay closed.
My first toothbrush wouldn't close properly and it was replaced. However, the replacement did the same thing. The snap is not secured, it doesn't stay closed. Therefore, I just put a rubber band or velcro to keep it closed when not in use.
Customer review from philips.com
Response from philips.com
Hello, Thank you for taking the time to share your experience with us. We're glad to hear that you love the toothbrush, but we're sorry to learn that you've experienced the same issue with the snap closure on both the original product and the replacement. We understand how frustrating it must be to have to rely on a rubber band or Velcro to keep it closed. We appreciate you bringing this recurring issue to our attention, as feedback like yours helps us identify opportunities for improvement in our product design. Feel free to reach out to us directly via Facebook/Instagram (@Philips) or on X (@PhilipsCare). If you don't use social media, you can also contact us through our support page: https://www.usa.philips.com/c-w/support-home/support-contact-page Thank you again for your feedback, it helps us improve. Best regards, Philips Consumer Care