BrevilleThe Barista Pro Espresso Machine Bean Hopper 1/2 lb, Water Tank 67 oz
Product details
Web ID: 14629411567 reviewssorted by Newest
5 years of daily use and great except for water leaks
I purchased this in November 2021. Works every day 3 double shots I grind from this machine. I’m methodically cleaning it. I’ve had the water reservoir replaced twice by Breville for free and it’s still leaks water about 90% of the time when not in use. I’m emptying the drip tray at least a few times per day. Some days I just remove the water container completely. It’s not worth sending it to Breville for work. Like I said, I do the cleaning of the machine based on their recommendation and change out the water filter every two months. If this breaks, im not sure if I’ll buy a Breville and this is my 3rd machine in 15 years.
Customer review from breville.com
Response from breville.com
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. Even normal wear and tear can also cause the need for repairs and service. But, we'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Great while it lasts
We purchased one and have had it replaced 3 times now. I would expect a longer life for the cost, especially when properly maintained. It is great when it works, but there will be a morning when you need it the most and it will fold like a lawn chair, and it will be within the first year of purchase. More than likely our next machine will not be a Breville.
Customer review from breville.com
Response from breville.com
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Game changer
Why did it take us so long to get this machine. Best level of manual/automation. Looks good. Easy to learn. Best of all the models in my opinion.
Recommends this product
Customer review from breville.com
Best espresso machine
This is the fourth Breville I have owned and will never buy anything else. It makes the best coffee and foamed milk. The help line is great if you can’t get the tastes just right. And it’s so easy to use!
Recommends this product
Customer review from breville.com
Quality and consistency
Arrived fast and in excellent condition. Great communication with Breville (follow up emails). We are in love with our new Breville Pro. It’s fun to change all of the parameters to truly make it a custom experience. Lastly, all of the components are of quality, nothing in this things looks or feels cheap. Would recommend
Recommends this product
Customer review from breville.com
Machine Looks Great
Still learning how to develop that rich creama so only gave 4 stars for now. I know it's probably my lack of knowledge but will update once I get there.
Recommends this product
Customer review from breville.com
Makes great espresso and cappuccino but doesn't last as long as it should
I bought this machine 4 years ago. It's easy to use, makes great espresso and cappuccino, and looks good in the kitchen. However, it only lasted 4 years before the brewing, hot water, and steam functions died, and that's after meticulously maintaining it with flushing and descaling using Breville's products on the recommended schedule. At this price point, it should last longer than 4 years if well maintained.
Recommends this product
Customer review from breville.com
Response from breville.com
Breville products go through rigorous inspection to meet the standard usage. Regular care and maintenance is strongly recommended, and may affect the standard life usage of the unit. Normal wear and tear can also cause the need for repairs and service, which we provide and is taken care of on a case-by-case basis. But thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Stopped working after 3 years
Heating element, pressure valve and control unit all went bad after 3 years.
Customer review from breville.com
Response from breville.com
We're sorry to hear of your experience with the appliance. We do see you were able to contact a representative, and that they were able to assist you. Thank you for allowing us to resolve the situation for you. Please reach out if other issues or questions arise. We'll be happy to help.