130 reviewssorted by Newest
Upgrade design
we just received our Ninja replacement as the older one wore out I like the new enhancements of using ounces instead of cup size I do wish the contrast on the lower buttons was better like the older version as they are harder to see when you wake up in the morning
Recommends this product
Customer review from sharkninja.com
Thoughts after 5 years
I have had this coffee maker for over 5 years and I have never not been happy with my choice in getting it. I am the only on in my home that drinks coffee regularly so having something that makes a variety of single serve sizes as well as the big pot for when people come over is great. Pros: -No pods. So many single serve machines only use pods and i was so happy to find one where I could just use regular filter and measure it out myself -The place where you put in the filter and coffee swings out instead of up which is really nice if you plan on putting this under your cabinets. No having to pull the whole machine out every morning to full it up. - Ice coffee setting. probably not as special anymore as it's become more common and some even have clod brew settings not, but it is the only setting I use in the summer. It's great. -It is truly so easy to use. The process is the same for basically every function, the scoop tells you just how much to put in for each setting. Its a good coffee maker. Cons: -The lack of oz indication is the only genuine problem I have with this machine and truly what makes it a 4 star instead of 5. For the settings I use a lot, I know which of my mugs will fit what, And it doesn't effect my day to day use, but I still find myself periodically looking up how many oz the xl travel mug picture is supposed to represent when it should just be on there. -The water reservoir is kinda hard to clean since the shape gives it a few hard to reach spots. Its not that big of a deal since you shouldn't have to clean it that much, but still. - Since the back is open and I mostly use regular mugs, I do get minor coffee splatter on the wall behind it. Doesn't bother me but might bother you (seems like these are not in the newer model but I'll note them anyways since they are still in other similar products) - The frother is short and does not give you much clearance for your cup. If you really want a frother your better off just getting a separate one since they take up so little space anyways. I though it'd be nice to use on occasion but its honestly not even worth it, I don't think I've used it in 3 years. - The straw thing that shoots down from the lid of the carafe has no purpose that is worth how annoying it is to clean. I rarely use the full pot so it doesn't bother me that often but I always hate cleaning it This coffee make has served me well. I am looking into getting something new because over the past year it has started making less coffee that it is supposed to. It's also started tasting slightly worse just from age and the plastic having taken on old coffee taste form being used nearly every day for the past 5 years. There are just enough features that I never really ended up using that I'm not really considering rebuying this, but I have always been very happy I got this, especially in college.
Recommends this product
Customer review from sharkninja.com
Very happy with our purchase
We bought this to replace a failing Keurig, and were able to replace our B&D coffee maker at the same time. Most importantly, the Ninja makes great hot coffee, whether by the pot or single cup. Our son enjoys the cold brews. It also brews hot coffee faster than the previous machines, and we like that we don’t have to use filters or pods. All-in-all, totally happy with the purchase!
Recommends this product
Customer review from sharkninja.com
This is such a great machine I’m very happy with it
I love all the options, you can do a single cup, a thermos size and a carafe either half or full and you can do cold brew, over ice, or hot. You also have a choice to make it rich or classic. On the side there is a handy scoop that tells you the exact measurements for each size. Ninja is the best for kitchen contraptions I can’t wait to try more!
Customer review from influenster.com
Coffee makers
I bought this to replace the original 12 cup with the metal carafe. The 10 cup one doesn't brew or extract the coffee like the other one did. I can't understand why you would stop making such a great coffee maker. Not very smart for your company to do. I recommended your product's to everyone because of the quality. You are not putting the quality in the new coffee makers. You never answered my request for the metal carafe when I wrote your company either. Not good business.
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for sharing your feedback. We're sorry to hear that your experience with the Hot & Iced XL Coffee Maker hasn't matched the positive experience you had with your previous model. We appreciate you taking the time to share your thoughts regarding the brewing performance and carafe preferences, as feedback like yours helps us continue to improve our products. If anything comes up with your current unit or if there's anything we can help with, please don't hesitate to reach out to our team using the link below: https://support.sharkninja.com/contact-us Thank you for your continued support of Ninja over the years. Warmly, Ninja Kitchen
love my coffee and this coffee maker
zero complaints two weeks in! makes a mean pot of coffee and love the cold brew option!
Recommends this product
Customer review from Shark Ninja
I bought this over a year a ago and I loved it. I am so bumbed that it is no longer working. I have tried everything. It makes a griding noise and tells me to add water. Followed all the online indtruction. I guess it was a maintainence issue. I loved it until this happened. Debating how to replace it.
Customer review from sharkninja.com
Easy to use coffee pot
I finally got so tired of the coffee pods I had to get a regular coffee system. There are so many options, I had a very hard time choosing. Overall, ninja’s good reputation made me curious about trying the brand. I get up early and the most important feature was a preset button, this one works like a charm! Ive had it for a little while and it’s been very reliable. I like that I can brew so many different size options I also think the machine is better looking than other models. I hope it works for a long time!
Customer review from influenster.com