Hot & Iced XL Coffee Maker with Rapid Cold Brew CM371
Product details
Web ID: 17814545Ratings & Reviews
77 customer images
Water Reservoir Smell
I love this coffee maker but I have had one problem with the water reservoir, it smells musty. I have tried running vinegar and water through it. I have let it soak, I can not get the smell out. I use filtered water in it as well. Ant suggestions? I use all Shark and Ninja appliances
Recommends this product
Customer review from sharkninja.com
Response from sharkninja.com
Hello, Thank you for taking the time to leave a review. This isn’t our usual standard and we apologize for how frustrating this must be. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Ninja Kitchen
Not impressed.
Less than impressed. Owned this 6 months and i really need to toss it out and find a different coffee maker. The flavor of coffee ok at best. With filtered water and fresh ground beans, i expected more. The carafe doesnt empty out and always has enough left in the bottom to make a dried messs. The stearm it produces during brewing makes a mess on my cupboards. Poor design. Who tested this before mass production.
Customer review from sharkninja.com
Response from sharkninja.com
Hi Lindsey, Thank you for taking the time to share your experience. We’re truly saddened to hear that your coffee maker hasn’t lived up to expectations. The issues you mentioned with flavor, carafe drainage, and steam buildup are definitely not the experience we want our customers to have. We’d love the opportunity to troubleshoot this with you and explore options to make it right. Please reach out to our Customer Care team at 1-800-365-0135 so we can assist you directly. Your feedback is incredibly valuable and helps us improve our products and service. Warm regards, Ninja Kitchen US
Water resivoir leaks all over the counter. Does not hold water
Customer review from Shark Ninja
Response from Shark Ninja
Hi there,\nThank you for your rating. If there's anything we can do to improve your experience or if you have any feedback you'd like to share, we’d love to hear from you. Please feel free to reach out to our Customer Care team at 1-855-520-7816. We're here to help.\n\nKindly,\nNinja Kitchen CA.
This is a really good machine. The only reason why I’m giving it three stars is because the grounds spill over into the pot quite often. I believe it is due to the straw going into the pot. Water is filling up the filter faster than the pot can fill with coffee
Recommends this product
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for your feedback and for sharing your experience. We’re glad to hear you enjoy the machine overall, but we’re sorry to hear about the grounds spilling into the carafe. It sounds like the brew basket may be overflowing due to water flow timing, and we’d love to help troubleshoot this with you. Please don’t hesitate to reach out to our team by phone at 1-800-365-0135 — we’re here to help and want to ensure you get the best performance from your Hot & Iced XL Coffee Maker with Rapid Cold Brew. Kind regards, Ninja Kitchen
Can't review a product still not delivered
I have STILL not received this order and the onTrac delivery site is very unhelpful.
I’m really happy with my coffee maker
Very easy to use and not a lot of extra garbage to clean up like with the Keurig if I want one cup, I have one cup if I want the whole pot, I can have the whole pot. It’s wonderful.
Customer review from sharkninja.com
Temperature Help
Hi, I just got my coffee maker and noticing the coffee does not come out super hot. I have to throw in the microwave almost as soon as the brew is finished. Has anyone else has this issue? is there a way to fix it?
Customer review from sharkninja.com
Response from sharkninja.com
Hello Sara, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with the temperature of your coffee. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. Kind regards, Ninja Kitchen
Good Product
Product works as advertised; my only concern is the water reservoir doesnt develop green bacteria for the water trapped inside the water inlet. You have to manually release the remaining water after every use.
Customer review from sharkninja.com