Steam Pickup 3-in-1 Hard Floor Power Mop, SD201
Product details
Web ID: 19014832Ratings & Reviews
260 customer images
Awesome household cleaning
I bought this Steam Mop and I love the way it glides over my hardwood floors. Thanks Shark! Another good tool to add to your house cleaning.
Customer review from sharkninja.com
Nice steam vac.
I have to keep dumping the dirty water. Holding take should be bigger.
Customer review from sharkninja.com
Response from sharkninja.com
Hello Dritter, Thank you for taking the time to leave a review. We're sorry for the inconvenience caused by the Dirty water thank being to small Please know that your feedback is incredibly valuable, and we’ll be sure to share it with our product development team for consideration in future improvements. Kind regards, Shark Clean
No for me
It left my hardwood floor dirty and it seem like every time that I clean a different room I have wash the brush because it will leave the floor dirty ….
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for sharing your experience with the Steam Pickup. We’re sorry to hear that it’s leaving your hardwood floors dirty, that’s definitely not the performance we aim to deliver. Your feedback is important, and we’d love the opportunity to troubleshoot this with you. Please reach out to our Customer Service team at 1-855-427-5127 so we can help make this right. We appreciate you giving Shark a try and hope we can turn your experience around. Sincerely, Shark Clean US
Dirty water is not sucked up
I got similar problems as one user posted. The dirty water suction worked when I used it for the first time. But since the second use, the dirty water tank was always empty and the mop head would be very dirty after use and the steam smelled just like dirt. So, the head was not self clean not all and left the floor not clean either and even make the room smell bad after dirty steam evaporated.
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, ,Thank you for sharing your experience. We're truly disappointed to hear about the issues you've encountered with your unit. What you described—dirty steam, a consistently empty dirty water tank, and a mop head that remains soiled—definitely isn't the performance we expect from our products.,This could be due to a few factors, such as a blockage in the suction pathway, a misalignment of the tank, or a maintenance issue with the self-cleaning system. We'd love the opportunity to troubleshoot this with you and make things right.,Please reach out to our Customer Care team at 1-855-427-5127, and have your model number handy. We’re here to help and committed to ensuring your steam mop performs at its best.,Thank you again for bringing this to our attention. Kindly, Shark Clean US
Effective and efficient
Really good at doing the job. Very simple to use and to clean after. Great that you don't need to do any vacuuming or sweeping beforehand. Cleaned my old linoleum floors and tiles without doing any damage. Got some of the tougher oldest stains out. My only concern is I can't get right to the edges of my floors due to the skirting boards in the way. Any tips on how to remedy this would be appreciated. Otherwise, would recommend.
Customer review from Shark Ninja ANZ
total disappointment
this product barely cleaned the tile in our bathrooms and kitchen, did nothing for the grout in between the tiles, and left scratches over our manufactured hardwood floors. feel this device was not worth the money we paid for it
Customer review from sharkninja.com
Response from sharkninja.com
Hi wolfen1842, Thank you for taking the time to leave a review. We're truly sorry to hear that the product didn’t meet your expectations and caused damage to your flooring. That’s not the experience we want for our customers, and we appreciate you bringing this to our attention. Your feedback regarding its performance on tile, grout, and manufactured hardwood is very important to us, and we’ve shared it with our product team for further review. We’d love the opportunity to make things right. Please contact our Customer Care team at 1-855-427-5127, available Monday to Friday, 9 AM – 9 PM EST, and Saturday, 9 AM – 6 PM EST. We’re here to help. Kind regards, Shark Home US
Great wet and dry vacuum
This is a very convenient vacuum! I love the versatility and that it can do wet and dry. The steam feature is great. It’s very portable. Maintenance has been easy so far as well.
Customer review from influenster.com
Cleans great
I've owned this device for awhile and love it. I do sweep first if im doing all the rooms so I don't create muddy floors. For spills, one stop cleanup. I have learned to pull out the brush and wet it first. This allows the dirty water to pass back to the collection wells rather than make dirty water on the brush to then be spread all over. If used right, it's a great addition to your cleaning arsenal!
Recommends this product
Customer review from sharkninja.com