BrotherDR223CL 18,000 Page-Yield Drum Unit
Product details
Web ID: 2637766320 reviewssorted by Newest
Manufacturers with ZERO conscience
Printer only needs black drum. Brother forces user to buy a set of 4 (1 drum per color in set). Unnecessary packaging, shipping, and general waste. Brother....please do better. I am more willing to stick with companies that care about the total picture. Make the drums universal. Provide a sticker when installing. People need to think a little these days just so there isn't so much waste.
Customer review from brother-usa.com
Response from brother-usa.com
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products. Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at: https://www.brother-usa.com/support
DRUM NOT RECOGNIZED BY PRINTER
MY PRINTER DOES NOT RECOGNIZE THE BLACK DRUM OR CARTRIDGE DESPITE HAVING BOUGHT NEW ONES
Customer review from brother-usa.com
Response from brother-usa.com
We understand you are experiencing drum issues with the Brother machine. We'd like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
New month, new drum
Very disappointing. I would have thought the company's QC program would have been better than it obviously is.
Customer review from brother-usa.com
Response from brother-usa.com
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
drum kit
It's fine, just a drum kit, nothing special, no problems
Customer review from brother-usa.com
Great printer and easy to use
I have had my Brother printer for about 5 years now and have been very pleased with it's performance. I print frequently and it has served the purpose very well. The toner cartridges last much longer than the ink I was using in my previous ink jet printer. I am just now receiving a notification to replace the black drum, which I think is pretty good for 5 years of use. I would recommend this printer and look forward to using it for many more years.
Customer review from brother-usa.com
Save your money
This printer MFC-L3770CDW is the worst printer we have purchased for our company. It makes no difference how many drums are toners you buy. Print quality is terrible. Barely visible no matter if Black or White or Color. If you wish to use it as a door stop it would be a great buy.
Customer review from brother-usa.com
Response from brother-usa.com
We understand you're experiencing print quality issues with your Brother MFC-L3770CDW machine despite replacing the drum and toner units multiple times. We'd like to help. Please contact our Customer Service department and we will work with you to resolve this issue. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Buyer Beware
I purchased a MFC-L3770 printer and one of the drum units had a huge chip/gouge that caused a repeating cyan shape in the middle of the page. This was brand-new! I contacted Brother support and they turned down my claim because I was beyond the 90 day ‘consumables’ warranty. I jumped brands to Brother because I thought I could trust them. I guess I was wrong.
Customer review from brother-usa.com
Works exactly as described.
Worked exactly as described. It would be nice if the drums were universal and maybe they are, because the black drum seems to need replacing fastest. I do understand that the paper goes through All four drums even if it has no color in the print, and therefore the drums theoretically wear out all at the same time, but in practice/reality - the black drum transfers more toner and therefore sees more wear & tear. Overall though, perfectly fine product at a very reasonable price. I have ONLY brother printers and scanners (except one small Epson for travel), and I appreciate that the company doesn't share the same business model as other manufacturers.
Customer review from brother-usa.com