Kiehl's Since 1851Lip Balm #1
Product details
Web ID: 10044771,135 reviewssorted by Newest
Can’t recommend L’Oreal changed Kiehl's formula!
On the website it says this: What it is Our moisturizing lip balm nourishes and soothes dry lips. Smooth on this balm to hydrate lips from dryness in the winter and around the year. A Kiehl’s classic since the 1960s! It is no longer the Kiehl’s classic formula and it needs to be promoted as a different product! This is bait and switch! I started using Kiehl’s Lip Balm #1 in the early 1990s, and back then, it was truly an outstanding product. I always assumed the “#1” meant it was the best, and, in my experience, it absolutely was. I spent a lot of time outdoors, especially on the golf course, and I needed a lip balm that provided serious, long lasting protection. Kiehl’s #1 did exactly that. It protected my lips, kept them moisturized, and was a product I could depend on. Unfortunately, after L’Oréal acquired Kiehl’s, the formula was changed, and in my opinion, the product was completely ruined. The current Lip Balm #1 is nothing like the product I used and loved for decades. It does not provide the protection or moisture it once did and actually leaves my lips feeling dry. What is especially frustrating is that customers who had relied on this product for years were not clearly told that the formula had been changed. This isn’t simply a slightly different version, it feels like an entirely different product in the same packaging. Kiehl’s should either bring back the original formula or clearly distinguish the current product as a new formula. Calling it Lip Balm #1 while selling something that performs nothing like the original is extremely disappointing. After using it since the early 1990s, I never thought I would say this, but I can no longer recommend Kiehl’s Lip Balm #1.
Customer review from kiehls.com
Response from kiehls.com
Hello, Thank you for reaching out to us and for sharing your experience with Kiehl’s Lip Balm #1. We sincerely apologize for the disappointment and frustration you’ve felt regarding the formula change. We understand how important it is to rely on a product you’ve used and trusted for decades, and we truly value your loyalty. For further assistance, we encourage you to contact our customer support team at 1-800-543-4572, available Monday through Sunday from 10:00 AM to 7:00 PM EST. Alternatively, you can connect with us via Live Chat, available Monday through Friday from 9:00 AM to 9:00 PM EST, and Saturday through Sunday from 10:00 AM to 7:00 PM EST. When reaching out, please reference case number 48333391 so our team can quickly locate your details and assist you more efficiently. Having the product with you will also help us better understand the issue. We truly appreciate your feedback and patience, and we remain committed to ensuring your satisfaction.
Not good
This balm doesn't seem to hydrate my lips at all. I'm a huge fan of many Kiehls staples, but this one needs to be reformulated
Customer review from kiehls.com
Response from kiehls.com
Hello, Lex1414! Thank you for sharing your feedback with us. We sincerely apologize that this balm did not provide the hydration you were expecting. Your feedback is very valuable to us, and we will make sure to share your comments with our team. To assist you further, we encourage you to contact our Customer Care team directly. You may reach us at 1-800-543-4572 (Monday–Sunday, 10:00 AM–7:00 PM EST) or through Live Chat (Monday–Friday, 9:00 AM–9:00 PM EST; Saturday–Sunday, 10:00 AM–7:00 PM EST). Please reference case number 48305825 when contacting us, and having the product with you will help our team review the details together and provide the best support. We truly appreciate your honesty and the time you took to share your experience.
Beyond Belief
Excellent product; I’ve used it for years!
Recommends this product
Customer review from bloomingdales.com
The best lip balm I ever had.
Excellent because it smoothen , hydrates and moisturizes my lips . It’s not sticky and gives glow on my lips that looks my lips younger -looking. Keeping this brand . And my sons loves it too especially the mint flavor. And I wanna try the the new Milk Bar lip balm.No regrets .
Customer review from kiehls.com
Make lips dry
Do not recommend. Makes lips dry. I used it mamy times but no improvement. Does not penetrate and stays oily on the lips.
Customer review from kiehls.com
Response from kiehls.com
Hello, Hadda! We are very sorry to hear that the product made your lips feel dry and did not provide the improvement you were hoping for. We completely understand how frustrating this must be when a product does not meet your expectations, and we sincerely apologize for the inconvenience. To assist you further, we kindly encourage you to contact us directly at 1‑800‑543‑4572 (Mon–Fri, 10:00 AM–7:00 PM EST) or through Live Chat (Mon–Fri, 9:00 AM–9:00 PM EST; Sat–Sun, 10:00 AM–7:00 PM EST). Please reference case number 48096220 and have the product available when you reach out, so our team can review everything together and provide the best possible support. Your feedback is very important to us, and we truly appreciate you taking the time to share your experience.
A really soothing lip balm
This lip balm softens my chapped lips amazingly. It goes on smoothly and so soothing. I keep this balm in my handbag as well as one tube in my car.
Recommends this product
Customer review from bloomingdales.com
New formula makes lips dry
Unfortunately I repurchased this without realizing they reformulated to remove the lanolin and petroleum. The new formulation is awful. When I first started using it, I had to constantly reapply. After some uses, I realized it actually leaves my lips drier than before. Do not recommend at all. No clue why companies like Kiehls reformulates holy grail products like this.
Customer review from kiehls.com
Response from kiehls.com
Hello Lmb707! We are very sorry to hear about your experience with our Lip Balm #1. We would like to speak to you directly about this. Please contact us at 800-KIEHLS-2 M-F 9:00 am – 5:30 pm ET for assistance and provide the reference #47646844. We look forward to speaking with you!
The best lip balm
The best lip balm. I like how smooth it goes on and it smells great.
Customer review from kiehls.com