NYX Professional MakeupEpic Wear Liner Stick Long-Lasting Eyeliner Pencil
NYX Professional MakeupEpic Wear Liner Stick Long-Lasting Eyeliner Pencil
Product details
Web ID: 110964411,770 reviewssorted by Newest
Poor design
I really want to wear epic wear eyeliner, but.... I've bought 2 epic wear eyeliners. just when I place on my eye lid, BOOM! the tip falls off!! I had to visit your web site to figure out how to make the tip come back! and your company States you can sharpen plastic with a regular pencil sharpener? WOW. whomever designed this needs to be fired! Poor designing
Customer review from NYX Professional Makeup
Response from NYX Professional Makeup
Thank you so much for sharing your experience with the Epic Wear Eyeliner. We truly appreciate you taking the time to let us know. We’re really sorry to hear that the tip has fallen off for you more than once. We understand how disappointing that is, especially when you’re excited to use a product and it doesn’t perform the way it should. We also hear your concern about the sharpening instructions. Packaging and usability should never get in the way of your routine, and your feedback is incredibly valuable for our team. We’d love to take a closer look and help you directly. When you have a moment, please reach out to us — you can give us a call at 1‑844‑335‑3510, Monday–Friday, 9 AM–8 PM EST. We’re here to support you and make this right.
VERY DISAPPOINTED
The packaging was impossible to open, and when I finally did, the tip came off and I haven't been able to get a new tip started. Very disappointed with this product. Have used your other pencils before and was very pleased.....Not this one!!! PS......AND HOW EXACTLY DO YOU SHARPEN THIS PENCIL????/
Customer review from NYX Professional Makeup
Response from NYX Professional Makeup
Hi there! We’re so sorry for the frustration! While the casing looks like plastic, this pencil is not a twist-up—it is designed to be sharpened just like a wooden pencil. Here is how to get a fresh tip: Use a cosmetic sharpener: A standard office sharpener will damage the pencil. Freeze it first: Pop the pencil in the freezer for 5–10 minutes before sharpening to harden the creamy formula and prevent breaking. Turn slowly: Shave it gently; the plastic casing will peel away like wood to reveal a new point. If you still have any trouble, please reach out to our Customer Care team so we can make this right for you!
Cannot use it!
I bought 2 of those. Both are unsharpenable and so dry, they won't mark my skin. I'm finding this purchase to be my worst experience ever when trying new make-up...
Customer review from nyxcosmetics.ca
Response from nyxcosmetics.ca
Thank you for sharing your experience on our Epic Wear Liner Sticks High Impact, Waterproof Pencil. Our Cruelty Free formula delivers 36 hours of fade proof colour. We are sorry to hear that you're having difficulties sharpening this product. As sharpener blades dull over time, we recommend using a fresh sharpener to ensure optimal results. We hope that these tips proves useful. Thank you again for sharing your feedback. We hope that you continue using our products in the future.
Love these!
Easy glide on & stays all day on my waterline & in between lashes.
Recommends this product
Customer review from NYX Professional Makeup
Eyeliner
Love that it stays all day for me! The coverage is nice and goes on smooth. Works great with my wrinkles.
Recommends this product
Customer review from NYX Professional Makeup
Magenta shock forever
I'm sure it's already discontinued because I can't find it in any stores. But it is such a great color and looks "shockingly" neutral on me. I love it so much
Recommends this product
Customer review from NYX Professional Makeup
Very Disappointed
The packaging was very difficult to get off. The tip broke immediately.
Customer review from NYX Professional Makeup
Response from NYX Professional Makeup
Hey! Thank you for trying our Epic Wear Waterproof Eyeliner Stick. We’re so sorry to hear the packaging made your experience frustrating right from the start. That is definitely not the easy, fun NYX moment we want for you. This pencil is designed to be sharpened with a cosmetic-grade sharpener, and we’ve shared your feedback with our team as we’re always looking to level up. We hope you keep exploring more at NYX!
Don’t buy
Awful product! Took forever to get it unwrapped , and then I find out that you can’t twist it to get more of the product. Wish I had read the reviews before I bought. REALLY poor design.
Customer review from NYX Professional Makeup
Response from NYX Professional Makeup
Hey! Thank you for sharing your feedback on our Epic Wear Waterproof Eyeliner Stick. We're so sorry to hear about the frustration with removing the plastic wrapping and the packaging design! While these waterproof liner sticks are designed to be manually sharpened rather than twisted up to ensure a customizable and precise tip, we hear your thoughts loud and clear. We've shared your comments with our team to help us level up, and we hope you keep slaying your eye looks with NYX!