Melissa and DougKids Toy, Pets Sound Puzzle
Melissa and DougKids Toy, Pets Sound Puzzle
Product details
Web ID: 113041442 reviewssorted by Newest
Good product
Product was good and educational
Recommends this product
Cute puzzle
kids love this puzzle. my daughter loved playing with this as a toddler She loved hearing the sounds of the animals. i bought it as a gift for a one year old.
Customer review from Melissa and Doug
great
Awesome learning puzzle. Love the sounds and quality
Recommends this product
Broken immediately
I bought two of these puzzles and both of them broke within the first hour. I put new batteries in, but they absolutely don’t work. Cheap.
Customer review from Melissa and Doug
Response from Melissa and Doug
Thank you so much for taking the time to comment. We take the quality of our toys very seriously, and are sorry to hear you are having trouble with your sound puzzle. Here are a few important details to know about our sound puzzles: They’re light-activated, and once new batteries have been installed, it’s best to use the puzzle in a brightly lit room. When you remove a puzzle piece from the board, you’ll see a little circle, which is the light sensor. Depending on the style, once the sensor has been exposed to light, you’ll hear the sound OR when you place the puzzle piece back on the board. If playing with your puzzle in a well-lit room does not make each piece “sound off” consistently, please give us a call and we'll be more than happy to help you. Please have the puzzle nearby when you call so that we can get some information from the puzzle itself. Thanks so much for supporting our company. We look forward to speaking with you soon! Your Friends at Melissa & Doug
Broken after 5 seconds
I put the batteries in. It worked for five seconds and then broke immediately.
Customer review from Melissa and Doug
Response from Melissa and Doug
Hi! Thank you so much for taking the time to comment. We take the quality of our toys very seriously, and are sorry to hear you are having trouble with your sound puzzle. Here are a few important details to know about our sound puzzles: They’re light-activated, and once new batteries have been installed, it’s best to use the puzzle in a brightly lit room. When you remove a puzzle piece from the board, you’ll see a little circle, which is the light sensor. Depending on the style, once the sensor has been exposed to light, you’ll hear the sound OR when you place the puzzle piece back on the board. If playing with your puzzle in a well-lit room does not make each piece “sound off” consistently, please give us a call and we'll be more than happy to help you. Please have the puzzle nearby when you call so that we can get some information from the puzzle itself. Thanks so much for supporting our company. We look forward to speaking with you soon! Your Friends at Melissa & Doug
Faint sounds.
Sounds are too faint and there is no way to increase the sound.
Customer review from Melissa and Doug
Response from Melissa and Doug
Hi Pat! Thank you for taking the time to contact us. We are sorry to hear about your experience with the sound puzzle. Please give us a call at 800 284 3948. Anyone on our friendly consumer care team will be happy to help you! Your Friends at Melissa & Doug
Puzzle
Very interactive baby love's it
Recommends this product
Paint peeled off within week 1(by mouthing pieces)
I received this as a gift and the baby loves it. Since it was a gift we received a month ago I don’t have a receipt obviously. The paint on all the animals peeled off within the first week baby played with it. I hope the material was non toxic bc as an infant everything goes into the mouth. Since he loves it so much i want to replace it but i am concerned that the paint is dangerous.
Customer review from Melissa and Doug
Response from Melissa and Doug
Hi Js, We are very sorry to hear about your son's experience with his Melissa & Doug Zoo Animals Sound Puzzle. We can confirm all Melissa & Doug products are safe and have been extensively tested. This item has passed all required testing as well as Melissa & Doug’s own internal testing program which goes above and beyond any legal requirements. If you have any questions or concerns, please contact our Customer Care team at 1-800-284-3948 so that we can learn more and provide additional support. We look forward to speaking with you! Sincerely, Your friends at Melissa & Doug