NinjaCREAMi Deluxe 11-in-1 Ice Cream and Frozen-Treat Maker NC501
Product details
Web ID: 14809481716 reviewssorted by Newest
Gin gin gin
Wasn't aware you have to wait 24 hours for it while your base freezes ..however the outcome was delicious especially with my added gin lol
Customer review from sharkninja.com
Good, but
I do love this machine, the only thing that disappointed me was so book in the box, only quick start and warranty card. As I said the keto ice cream is awesome. Thanks
Customer review from sharkninja.com
Great machine albeit a little loud
Great machine, little surprised of how loud it is and the amount of re spins required but apart from that so far it’s been great!
Recommends this product
Customer review from sharkninja.com
Poor Quality Makes It Frustrating to use
I wanted to like the Ninja CREAMi 11-in-1, but mine has multiple quality-control issues. The two included XL tubs do not fit consistently into the outer bowl. One tub fits correctly, while the other has to be forced into place before the lid will close. This happens even when the tubs are completely empty and at room temperature, so it is clearly an issue with the fit of the components rather than the contents. The problem becomes worse after freezing. As the mixture freezes, the bottom of the tub deforms slightly, preventing it from connecting properly to the outer bowl. Using the machine then becomes an unnecessary struggle every time. For a product at this price, the tubs and outer bowl should fit together smoothly and consistently. The basic design may be useful, but the poor manufacturing quality and inconsistent fit make the machine frustrating to use. I expected much better quality from Ninja.
Customer review from sharkninja.com
Response from sharkninja.com
Hi Raymond, Thank you for taking the time to share your review. We're truly sorry to hear about the difficulties you've experienced with your Ninja CREAMi, and we completely understand how disappointing and frustrating it must be when parts do not fit together as expected, especially after investing in a premium product. Your feedback is important and helps us improve both our products and overall customer experience. We would recommend contacting our Customer Service team using the link below so we can review this further and provide additional support. We would recommend using our self-troubleshooting support by clicking the link below, which may help address the issues you are experiencing and ensure the components are assembled correctly. https://support.sharkninja.com/article/NC500-Series-Ninja-CREAMi-Deluxe-11-in-1-Ice-Cream-and-Frozen-Treat-Maker-Troubleshooting-Guide-ca Best regards, Ninja Kitchen
Perfect size
So far so good. I am the third person in my family to pick one of these up. It's the perfect size for my husband and I. We can make healthy alternatives without paying the premium price.
Recommends this product
Customer review from sharkninja.com
best product i own
I love my Ninja CREAMi and use it all the time. However, this is the fifth machine I’ve had to replace in just three years, so I definitely think the quality and durability could be improved. On a positive note, Ninja has always stood behind its product and replaced the machines when needed, which I truly appreciate.
Customer review from sharkninja.com
Marketing team are morons
Dumbest thing I ever bought. No clear instructions on use. Way too much noise in the instructions. They gave a QR code for recipes but the QR code links to this page. The marketing team are morons.
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thanks for taking time to leave your review. We're sorry to hear that your experience with the Ninja Creami has been so disappointing. We understand how frustrating it is when you're eager to get started and the instructions feel unclear, especially when the QR code doesn't take you directly to the recipes you were expecting. We appreciate you bringing this to our attention, as we know how important it is for setup instructions and support resources to be simple and easy to access. We hope the resources given via the links below help make getting started with your Creami a much smoother experience. Guides: https://support.sharkninja.com/article/NC501-Series-Ninja-CREAMi-Deluxe-11-in-1-Ice-Cream-and-Frozen-Treat-Maker-Quick-Start-Guide?redirect=false Recipe Link: https://www.sharkninja.com/discover/recipes/ninja-swirl-by-creami-recipes Kind Regards, Ninja Kitchen
This machine doesn't actually make ice cream
The machine doesn't make ice cream, you do, so make your own ice cream, freeze it for 24 hours, then use the cream to mix it, basically it's just a very strong mixer, so yes a tad disappointed.
Customer review from sharkninja.com
Response from sharkninja.com
Hi Chris, Thank you for taking the time to share your feedback. We're sorry to hear that the Ninja CREAMi Deluxe did not meet your expectations. We appreciate how disappointing it can be when the preparation process differs from what you expected. The CREAMi Deluxe is designed to transform a prepared, frozen base into ice cream, gelato, sorbet, frozen yoghurt, and other frozen treats using its dedicated programs. For best results, most bases should be frozen for at least 24 hours before processing. However, the Milkshake program can create an instant treat without freezing the ingredients beforehand. Your feedback regarding the preparation process and how the product’s functionality is communicated has been shared with the team for consideration as we continue to improve our product information and customer experience. For more helpful information about your Creami Deluxe, please use the link below: https://support.sharkninja.co.uk/product/ninja-creami-deluxe/01tHs00000DAjWJIA1?redirect=false Kind regards, Ninja Kitchen UK