Urban DecayNaked2 Basics Matte Neutral Eyeshadow Palette
Product details
Web ID: 1621884957 reviewssorted by Newest
Broken package!
I received package and the eye shadow (dark brown) was everywhere! Broken in palate. Of course, returned.
Hoping for an easy return or exchange.
I bought this for my wife's birthday, the Naked 3 was perfect, but upon opening her Naked 2, dust w was falling out. Then as she opened the box, the entire palette was no good.
Customer review from urbandecay.com
Response from urbandecay.com
Hi there! Thank you for reaching out, we are sorry to hear about your experience and would like to speak to you about it. Please give us a call @ 866-725-6791 M-F 9:00 am – 5:30 pm ET, when calling please give us the reference number of 47189237. We look forward to speaking with you!
Great shades - natural and pretty
I put some eyeshadow on immediately and loved the look. These nutreal shades are perfect for day or night.
Pigmentation
I’ve had this eye shadow palette for years and it’s always been so good, very pigmented.
Poor packaging
This makeup palette was packaged with a top from the same order. No bubble wrap or box to protect it. Needless to say the makeup was chalk dust and all over the top.
Response from Macy's
Hello! Thank you for sharing your experience with our Naked2 Basics Matte Neutral Eyeshadow Palette. We’re so sorry to hear your palette arrived damaged, especially after looking forward to receiving it. We completely understand how frustrating it is to open your order and find the product unusable. Since this purchase was made through Macy’s, we recommend reaching out to Macy’s directly for assistance with the damaged item. We hope this gets resolved for you quickly.
Smashed eyeshadows
I have bought the urban decay eyeshadow palettes for years the colours are amazing. However this is now the second one I have bought where the one of the eyeshadows has smashed straight away with a couple of others looking like they are going the same way. These palettes aren’t cheap hoping I have maybye just had a bad batch because they are my favourite eyeshadows!
Customer review from urbandecay.com
Response from urbandecay.com
Hi there! We are so sorry to hear that you've experienced breakage with your favorite Naked2 Basics palette. As a long-time fan of our eyeshadows, we know how disappointing it is to see those amazing colors damaged, especially when it happens more than once. We take the quality and pressing of our shadows very seriously to ensure they are both buttery and durable.
Great product.
I love this brand! It never disappoints.
Perfect Palette
Great colors in a palette that fits in my purse. I have purchased it several times.
Recommends this product