De'LonghiDedica EC680 15-Bar Pump Espresso Maker
Product details
Web ID: 164193480 reviewssorted by Newest
Love Macy’s
Excellent service as always. Ordered online for store pick-up and it was the same day. Stand was most helpful and the machine is great. Thanks Macy’s. A loyal customer for 35 years.
Good, not great
After many adjustments and purchase of a different portafilter, I am making good espresso.
Not working popertly
Brewed very slowly the first day I used it, and then not at all. I've tried to call the service line of Delonghi and stay on the phone for nearly an hour until I had to hang up. Tried the chat feature but they are unable to help, requested a call back, I was very excited to get this machine this Christmas and I am very disappointed that I've been unable to used it. Hopefully I find a resolution and will then update my feedback.
Customer review from De'Longhi
Response from De'Longhi
Dear Vilma, Thank you for sharing your experience with the De’Longhi Dedica Espresso Machine (Product ID: EC680M). We are truly sorry to hear that your machine brewed very slowly on the first day and then stopped brewing altogether. We completely understand how disappointing this must be—especially when you were excited to enjoy your new espresso machine for the holidays. We also apologize for the difficulty you encountered when trying to reach us by phone and chat. Your time and satisfaction are very important to us. We regret that your review did not include an email address, as this would allow us to contact you directly and provide a prompt resolution. We want to make sure you receive the assistance you need as quickly as possible. In many cases, slow or no extraction is related to using coffee that is ground too fine or tamped too firmly. Please try using a coarser grind—similar to table salt—and avoid applying excessive tamping pressure. For visual guidance, please copy and paste the following link and refer to the 2:21 mark: https://www.youtube.com/watch?v=Q_8D5n2bLuw To help us further diagnose the issue, we kindly ask you to: Record a short video while performing the steps shown in the tutorial. Contact us so you can share the video, allowing us to evaluate the latest status and guide you accurately. Once we receive the video, we will be better equipped to walk you through the necessary troubleshooting steps or process any applicable warranty claims for repair or replacement. To address the issue, please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support and click Chat at the bottom right. You may also reach us by phone or email through the contact options listed here: https://www.delonghi.com/en-us/contact-us Please don't hesitate to reach out if you have any further questions or need assistance—we are here to help and want to ensure you can enjoy your espresso machine as intended. Kind regards,
De longhi dedica
Expresso too watery
Response from Macy's
Dear Dino,
We’re truly sorry to hear that you’re experiencing a coffee quality issue with your De’Longhi Espresso Coffee Maker. We understand how important it is to enjoy a perfect cup of coffee, and we regret the inconvenience this has caused.
To help resolve this issue promptly, we would like to assist you by contacting De’Longhi’s technical support team on your behalf at support.delonghi.us@delonghigroup.com.
Again, we apologize for the inconvenience and appreciate your patience as we work to make this right.
The best
Beautiful love the expresso
Recommends this product
Product Appeared to be Used
While the product itself so far has been great, the box appeared to have been previously opened and the machine seemed to have been used and scratched in several places. This was a gift and thankfully the recipient did not care and preferred not to wait on getting a replacement. However, I was a bit embarrassed by the state of the machine and disappointed that something in that state gets resold. I'll likely rethink purchasing from here again for similar items.
Response from Macy's
Dear ACH,
Thank you for reaching out to us. We sincerely apologize that the De’Longhi Espresso Machine you received appears used and not brand new. We understand how disappointing and frustrating this must be, and this is certainly not the experience we want for our customers.
Please know that we take this matter very seriously. We would like to assist you immediately, so we kindly request you to contact us at support.delonghi.us@delonghigroup.com in order to take care of this situation.
Again, we deeply regret the inconvenience and appreciate your patience as we work to make this right.
Great product
It’s sturdy and easy to use. It also is not too big so fits well into any kitchen. I make Americanos with it and they’re delicious!
Recommends this product
Response from Macy's
Thank you for taking the time to review your machine with such a detailed and exceptional star rating. We appreciate hearing from our customers and are glad to know that you're enjoying our products.
A whole lot of Latte Love!
Love the machine and especially the latte’s it makes! Just need to figure out how to make it brew a bit longer, instruction manual not included like with my last one.