CarpetXpert with Stainstriker pet deep carpet cleaner, built-in spot & stain cleaner - EX201
Product details
Web ID: 16505883Ratings & Reviews
175 customer images
Great product just wish the shot cleaner worked
I love this shampooer it works great except for the hand heard part of have work but once. It runs you can feel it trying to pump it the shampoo from the tub but nothing comes out. I still use it upright. I need to contact shark to see about getting that part fixed but just haven't had time. Best I've ever used when it comes to cleaning carpets.
Recommends this product
Customer review from sharkninja.com
Horrible product!
This is by far the WORST product I've ever purchased. Buy this product if you want frustration and exasperation. Two blinking red lights come on within a minute of use and it stops working. Even after hosing out the machine in our laundry tub it won't last a minute before the red blinking lights return. Yes, I've followed the directions to resolve this issue but it still stops operating. Now I have to find and purchase the tool I need to disassemble the machine as it is assembled with non-standard screws.
Customer review from sharkninja.com
This is complete CRAP! Like literally CRAP!
We are on our 3rd shark stainstriker carpet cleaner and we are happy with the hand tool, but this does not spray and clean carpets well, we love ninja products but shark is poor quality. Our first one broke within 5 months, we got a replacement and that one broke within 2 uses and now, this one is on its 4th use and it's not spraying well, never buying another shark but will always buy ninja products. Shark, learn to also increase your capacity cause it's also poor. After this one takes a dump, we are going back to hoover because they atleast last 4+ years. Waste on money on 3 shark products. (Edit) Tried again today a couple of weeks later and just shut of COMPLETELY! WISH I COULD GIVE 0 STARS WITH THE WAY SHARK MAKES THEIR PRODUCTS.
Customer review from sharkninja.com
Response from sharkninja.com
Hi Jake,\nThank you for sharing your experience. We’re truly disappointed to hear about the repeated issues with your CarpetXpert. We understand how frustrating it must be to go through multiple units and still not get the performance you expect.\nWe’re glad to hear the hand tool has worked well for you, but we take your concerns about the spray function, durability, and tank capacity seriously. Your feedback has been shared with our product team to help improve future designs and reliability.\nWe’d love the opportunity to make this right and explore a solution that better suits your needs. Please reach out to our Customer Care team at 1-855-427-5127, and we’ll do our best to assist you.\nThank you again for your honesty and for giving Shark a chance — we’re committed to earning back your trust.\n\nWarm regards,\nShark Clean US
Awesome performance
I bought this carpet machine to replace my previous one made by another brand. This machine is phenomenal! Easy to use, powerful suction, great for pet hair and stains, and the cleaning solutions smell so good! Highly recommend.
Customer review from sharkninja.com
Love this product
This carpet cleaner is phenomenal. I cleaned my entire second floor with it, and the tank was full of black water. I never could guess what was gonna come out of my carpet and boy was disgusted. I can’t wait to do it again it’s very satisfying to see how clean your carpets can be with this incredible product!!!
Customer review from sharkninja.com
So good even mom wants one
I bought this almost a year ago and it works very well. It works so well that I let my mom use it and now she wants one! She has used bissell for years and is kinda a tight wad. The brush roll is better than most carpet cleaners.
Recommends this product
Customer review from sharkninja.com
Not very impressed. Its pricey and definitely didnt work how people keep saying.
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for sharing your feedback. We’re sorry to hear that the CarpetXpert didn’t meet your expectations. Your experience is important to us, and we’ve shared your comments with our product team to help improve future performance and customer satisfaction. If you’d be open to it, we’d love the opportunity to troubleshoot or explore options that might help you get better results. Please reach out to our Customer Service team at 1-855-427-5127 we’re here to help. Thank you again for your honest review. Warm regards, Shark Clean US
Power issues
Looses power, does not suck up the water. Hand held device keeps falling off unit.
Customer review from sharkninja.com
Response from sharkninja.com
Hi Sam, Thank you for sharing your feedback. We're truly saddened to hear about the issues you've experienced with your CarpetXpert. It’s disappointing to learn that the unit isn’t performing as expected, and we understand how frustrating that must be. The problems you mentioned—loss of power, poor water suction, and the handheld device detaching—are certainly not the experience we aim to deliver. We’d love the opportunity to make this right and help troubleshoot or explore a resolution. Please reach out to our Customer Support team at 1-855-427-5127 so we can assist you further. Your satisfaction is important to us, and we’re here to help. Sincerely, Shark Clean US