NinjaWoodfire Pizza Oven, 8-in-1 Outdoor Oven, 5 Pizza Settings, Up to 700 Fahrenheit High Heat, BBQ (Barbecue) Smoker - OO101
Product details
Web ID: 16701558259 reviewssorted by Newest
Busted LCD
After 2 years of moderate use, my oven's LCD screen is non responsive. It'll turn on and change between settings but I cannot change temp, cook time, or start it up. The people at ninja I emailed with were quick to respond and pleasant but the unit is out of warranty. They offered a 30% discount on a new one but I'm not sure the cost for 2 years of use is worth it. I enjoyed it while it lasted.
Customer review from sharkninja.com
Response from sharkninja.com
Hi Jon, Thank you for taking the time to share your experience with us, and we’re truly so sorry to hear about the issues with your oven’s LCD screen. Losing essential functionality after two years of moderate use is incredibly disappointing, particularly when you enjoyed the product while it was working well. We completely understand how frustrating it must feel to be unable to adjust the temperature or cook time, and to face this kind of limitation once the warranty has passed. We’re glad to hear our team was quick and pleasant in their responses, and we genuinely appreciate your feedback about the experience. Your input is important to us, and it helps us continue improving both our products and our support. Kind Regards, Ninja Kitchen.
Good
100100 model number
Customer review from sharkninja.com
Dead in a year. Buttons stopped working.
One of my favorite products ever. Until the poorly designed membrane buttons stopped working. Why use those???? the dials and physical push buttons still work fine. Outside of warranty window and heartbroken that I wasted so much money on this thing and it's dead in a year.
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for taking the time to share your feedback. We’re truly sorry to hear that the membrane buttons on your Ninja Woodfire stopped working and that this happened outside of the warranty window. We understand how frustrating and disappointing this must be, especially when it was one of your favorite products. We appreciate you bringing this to our attention, and we will be sure to share your experience with our team. If you’d like to provide any additional feedback or if there’s anything more we can do to help, we’d love to hear from you. Please feel free to reach out to our Customer Care team at: https://support.sharkninja.com/contact-us Kind regards Ninja Kitchen
First pizza oven extremely happy!
This is my first pizza oven. I can’t be any happier. It’s so easy. I’ve already made 10+ pizzas without breaking a sweat! Definitely recommend for beginners.
Customer review from sharkninja.com
Should say Ninja woodfire junk
I purchased 2 of these and the they failed one in less than a year and the other less than 2 years. Can't buy parts so they are junk. Ninja is replacing the one less than a year but the other they won't help at all. I looked on line and a whole list of people have the same exact problem.
Customer review from sharkninja.com
Response from sharkninja.com
Hello there, Thank you for taking the time to leave a review. This isn’t the experience we want our customers to have, and we sincerely apologize for the difficulties you've had with both of your Woodfire Ovens. Based on our records, your case has been addressed by our support team. If you need any further assistance, please feel free to reach out through our support page: https://support.sharkninja.com/contact-us. Thank you for your patience and understanding as we work to make things right. Kind regards, Ninja Kitchen
Outdoor Oven Not Built for the Outdoors
NOT WATERPROOF. This item is advertised as an outdoor appliance but is not designed to withstand the elements. There are multiple points where water intrusion is possible which will cause the internal electronic boards to corrode. This is likely why so many reviews state the oven quit working after a short time. Mine lasted a year (in CA where we rarely get rain) and the board failed. The photo shows the internal corrosion. Very disappointing that such an expensive item is rendered obsolete through no fault of the customers.
Customer review from sharkninja.com
Response from sharkninja.com
Hello, Thank you for taking the time to leave a review. We’re heartbroken to hear about the issue you encountered, especially after only one year of use. We understand how disappointing it is when a product you’ve invested in doesn’t hold up the way you expected, especially with an appliance designed for outdoor enjoyment. While our outdoor appliances are engineered to withstand outdoor elements, they should still be protected from direct exposure to rain or moisture to prevent internal damage. When you get a moment, please reach out to our support team here: https://support.sharkninja.com/contact-us for further assistance. Kind Regards, Ninja Kitchen
It’s frozen in time not even a year old.
I’ve had this not even a year and now I can’t even start it. It doesn’t work. You can push any button. It’s frozen right there. I’ve tried unplugging and re-plugging and not very happy.
Customer review from sharkninja.com
Response from sharkninja.com
Hi Douglas, Thank you for taking the time to leave your feedback. We’re truly sorry to hear about the issue you’re experiencing and understand how concerning and frustrating it can be when your unit suddenly becomes unresponsive. Please know that this is not the experience we want for our customers. We appreciate you bringing this to our attention, and we will be sure to pass your feedback along to our team. In the meantime, we recommend reviewing the troubleshooting steps available here: https://support.sharkninja.com/article/OO100-Series-Ninja-Woodfire-8-in-1-Outdoor-Oven-Troubleshooting-Guide If the steps in the guide do not resolve the issue, the link will direct you to our Customer Support team, who will be happy to assist you further and explore next steps with you. Kind regards, Ninja Kitchen US
Good food!
I received this as a gift a while back and I love it!
Recommends this product
Customer review from sharkninja.com