DysonBall Animal 3 Extra Upright Vacuum
Product details
Web ID: 16911142180 reviewssorted by Newest
Excellent Vacuum
Excellent vacuum, not the lightest vacuum I ever used, but works great. I would highly recommend this vacuum, the wand reaches almost down the staircase. Attachments and ergonomics are great.
Recommends this product
Shipped a Used Vacuum
Received this expensive vacuum only to find out it was not a new one; it was obviously used with dust and lint all over the product. The box was damaged, and there was an old address sticker that clearly had been sent to a previous customer and returned to the seller. I happened to be on the receiving end of that nasty vacuum. How infuriating that was!
Response from Macy's
Hello, thank you for taking the time to share your review. We truly appreciate your effort and value your feedback. We understand how frustrating this concern must have been for you, and we’re genuinely sorry for any inconvenience caused. At Dyson, we are committed to providing our customers with the best possible experience.
Your insights are invaluable, and we will ensure your feedback is shared with our dedicated team. To help us improve our future services further, we would love to learn more about your experience. You are welcome to email us at askdysonUS@dyson.com. For prompt attention, please include "Dyson Review" in the subject line.
very dusappointed.
I have had an upright Dyson for many years and loved it. I just bought this Dyson and tried it for the first time. It is very heavy and difficult to use. It doesn't turn well at all. My wrist is hurting as well as my back and arm. I hope I can return it.
Response from Macy's
Hello, thank you for sharing your feedback. We’re sorry to hear that your experience with the new Dyson product has not met your expectations. We understand how frustrating it can be to find a product difficult to use, especially when it causes discomfort. Your comments are very important to us, and we take them seriously to improve our products and ensure customer satisfaction.
We recommend reaching out to us at askdysonUS@dyson.com with the Subject Line: "Dyson Review." Our team would be happy to assist you further, whether it's exploring return options or providing additional support to make things right. We greatly appreciate the time you took to provide this feedback, and we hope to resolve this to your satisfaction. Thank you for giving us the opportunity to assist you!
Heavy Hearted
Good and Bad - This vacuum can certainly SUCK! However, it's quite the weighty beast! It feels like it weighs a ton. I've been using a Dyson cordless stick for years and thought I'd like to switch back to the corded for more power and time, but this thing was just crazy heavy. I was sweating lugging it around the house. Sorry - guess I'm spoiled with the cordless lightweight dyson.
Customer review from bloomingdales.com
Best upright ever.
I bought a few of these for friends that’s how good it is.
Recommends this product
Customer review from Dyson
Almost as good as my ancient DC07
After almost 11 months of usage, I am very pleased with the Animal Complete's performance. Just like its predecessor, a 2007 DC07 that I repaired myself every few years until it died in January 2023, the Animal is able to handle the dirt, hay, etc, that our boots bring in from daily farm work, as well as the copious amounts of hair from a Golden Retriever, a silky Calico, and my waist-length hair. I vacuum from one end of the house to the other, dumping the bin twice, reverse course, vacuum in the opposite direction and dump the bin one more time. It revived the texture of my old carpet. Pros: -Suction is outstanding. -Hair never tangles on the brush roller -Many useful attachments -Can recline to vacuum under most furniture -Ideal for vacuuming medium pile carpet or vinyl. -Great maneuverability for zipping around corners -So easy to clean brush roller housing when something gets lodged - Long cord Cons: -Feels a bit too delicate when compared to my DC07 -Placing the power-button next to the roll brush button causes them to hook onto each other occasionally, making it difficult to turn either on or off. (Was easier on the old unit with the brush engagement on the vacuum head.) -Like other reviewers note, the vinyl/tile setting is unusable. If a floor is even slightly out of level, the vacuum sucks to the flooring and can only be moved by turning off the unit. -Returning hose to its cradle can be tricky at times; not as smooth as the DC07 I use the Animal Complete 1-2 times a week in my 950 sq ft house and highly recommend the model to others. I tried numerous brands before Dyson came into existence, but the DC07 and the Animal are the only vacuums able to conquer everything our farm can throw at our carpet. I will remain a Dyson devotee until they discontinue corded uprights.
Recommends this product
Customer review from Dyson
Disapointed
This vacuum is extremely heavy and awkward to move around. Even with long cord, it does not cover lots of ground with movement. It is hard to turn and heavy to carry. The hose attachment is awful. It is so stiff that I had to carry the vacuum instead of pulling hose. If I try to pull the hose, vacuum flips and falls. I even managed to break the plastic bin on one of the falls. Not as expected for sure.
Customer review from Dyson
Response from Dyson
Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. We have sent you an email, we hope to hear from you soon. Best wishes, Teanna Dyson Expert
GREAT SUCTION
I wanted to reach out and share a recommendation for a vacuum I recently purchased. As you know, I am an extremely clean person, but with four cats, hardwood floors, large area carpets, and soft sofas, keeping up with the dust and hair is a challenge. I originally bought this machine at a great price just to keep in storage as a backup, but after unboxing it and giving it a try, I was amazed. I had no idea how much dust, cat hair, and dirt I was missing with my other two vacuums. Seeing how much it collected in the container actually made me feel much cleaner. I now use my other machines for surface cleaning, but I use this one a few times a week to ensure the house is truly dirt and dust-free. Do yourself a favor and get one of these; you won't be disappointed.