Product details
Web ID: 17109100355 reviewssorted by Newest
DO NOT BUY
I do NOT recommend this vacuum. The hose broke a couple years in. Luckily, warranty was still active and was able to replace it for free. A year later the hose broke at the base again. I don't even use the attachments often so it't not like I am excessively pulling on the hose. Second Bissell and neither lasted 3 years. In general would not recommend this brand.
Customer review from BISSELL Homecare
Response from BISSELL Homecare
Thank you for sharing your experience, Lauren. We're sorry to hear you've had recurring issues with the hose, especially after a previous replacement. Please reach out to BISSELL Support at support.bissell.com or 1-800-237-7691 so our team can review your situation and help identify available solutions.
Just what i needed!
This vacuum does everything i need ! Rugs, carpet, hardwood all automatic! Changes with each surface. Easy empty cup also. And accessory tools.l love it
Excellent Pet Vacuum!
Ordered this vacuum after our last one broke. It got our carpet and rugs cleaner than we've been able to in a long time. We have a dog with a double coat, and this did a great job pulling up fur out of the carpet and hardwood floor. Very impressed with the suction, filtration, and ability for it to get into tight corners. Would recommend for anyone with pets needing a new vacuum!
Recommends this product
Customer review from BISSELL Homecare
Unacceptable
Within ine week the roller brush stopped working. I had to take it apart and clean out the roller and put it back together. I never had this problem with my Dyson. I only bought this because i had a $60 credit to Bissell because of a recall with a different Bissell product.
Customer review from BISSELL Homecare
Response from BISSELL Homecare
Hi Lisa, we’re sorry to hear about the roller brush issue so soon—that’s understandably frustrating. While cleaning the brush can help, it shouldn’t stop working within the first week. Our BISSELL support team can help check for a defect or replacement options at support.bissell.com.
Terrible
I thought I was making a good choice when replacing my vacuum after we got a double coated dog. I spend more time clearing tangles and clogs than actually cleaning. It doesn’t keep its suction and basic crumbs remain. It’s terrible. I spent more on this vacuum after extensive research. It’s too late to return it. Terrible mislead.
Customer review from BISSELL Homecare
Response from BISSELL Homecare
Hi Susan, we’re sorry your SurfaceSense® Allergen Pet Lift‑Off® has been so frustrating to use. You shouldn’t be dealing with constant clogs, tangles, or weak pickup — especially with a double‑coated dog. We’d like to help restore the suction and brush performance so cleaning feels easier again. Please reach out to us at support.bissell.com so we can take a closer look and work toward a solution.
Already got my grandma to buy as well!
Absolutely love it!!! Way more power then my old Bissel vacuum! Took a minute to get used to the swivel head but once I figured it out I love it! I love that it has 2 filters and my husband said the room smelled better after I vacuumed! Very portable too!
Recommends this product
Customer review from BISSELL Homecare
Don’t buy!
This is the worst vacuum I have ever owned!! It spits debris instead of picking it up. I wish I could return it after using because I will now have to buy a new vacuum which actually works and take the loss on this!
Customer review from BISSELL Homecare
Response from BISSELL Homecare
Thanks for sharing your experience, Kat. We’re sorry to hear your machine is pushing debris instead of picking it up—that’s definitely not how it should perform. This can sometimes happen when there’s a simple airflow or brush issue, and our team can help get it sorted out. Please reach out to us at support.bissell.com so we can assist.
cord
the cord is way too short for the monwy involved why did you cheat on cord length?
Customer review from BISSELL Homecare