NinjaHot & Iced XL Coffee Maker with Rapid Cold Brew CM371
Product details
Web ID: 17814545110 reviewssorted by Newest
Great Coffee Maker!
Great coffee maker. Just what I was looking for. Only drawback is the power cord is to short,needs to be longer for my counter setup. Also would like to have a thermal craft instead of glass. Checked and there is not one available for this coffee maker. So far this coffee maker is working great, makes excellent coffee.
Recommends this product
Customer review from sharkninja.com
Replacement up setting.
I still like it because it brews fast.However, this replacement for my one that quit working.Does not brew a full pot of coffee that is very dissatisfying. I love ninja products. However, I'm about ready to give up on the coffee makers. At 1 point before my last one decided to stop working. I was about ready to upgrade to a more fancy one. A step up with more options, and then in quit, working, and I had only had it for a little over a year, it was nice that they replaced it. But it would be nice if it would brew the coffee all the way, and after 2 pots, or should I say to 3/4 pots, You have to clean it.
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for leaving a review on the XL Coffee Machine. We are sorry to hear that your replacement unit is not working as it should. We understand how disappointing it can be when your new coffee maker does not produce a full pot, especially since your previous unit stopped working after a little over a year. We appreciate your feedback and your continued support for our products. To ensure this matter is resolved promptly, we recommend contacting our team through our official support page, where a representative can assist you directly. You may also use our self‑help guide, which includes detailed troubleshooting steps. We appreciate your patience and the opportunity to address this matter. All relevant links have been provided below for your convenience. Self-Help Guide: https://support.sharkninja.com/article/CM360-Series-Ninja-Hot-Iced-Coffee-Maker-with-Rapid-Cold-Brew-Troubleshooting-Guide Contact Page: https://support.sharkninja.com/contact-us Kind regards, Ninja Kitchen
Perfect coffee brewer for my use!
I'm a daily coffee drinker and a bean grinder. I really like the design and optional brew sizes with this model. I don't care for K-cup coffee so I stay away from those options. I own the cm401 which brews great coffee as well. I needed a second brewer for another location. This is perfect. I hope Ninja doesn't discontinue this style of brewers.
Customer review from sharkninja.com
Horrible purchase
Recently bought this because I am an iced coffee addict. Purchase was disappointing, water and grounds everywhere.
Customer review from sharkninja.com
Response from sharkninja.com
Hi Kelly, Thank you for taking the time to leave your feedback, and we’re really sorry to hear about the trouble you experienced with your new coffee maker. That’s definitely not the experience we want for you. To help get this sorted, please check out our troubleshooting guide here: https://support.sharkninja.com/en-CA/article/CM360-Series-Ninja-Hot-Iced-Coffee-Maker-with-Rapid-Cold-Brew-Troubleshooting-Guide If the steps in the link don’t resolve the issue, it will automatically direct you to our Customer Service team, who will be more than happy to assist further. Kind regards, Shark Home
Doesn't get hot enough
I bought this a month ago and I really like the different brew options. It has the potential to be a great coffee maker. I doesn't make coffee hot enough. The hot coffee comes out a little more than lukewarm and I have to heat it up before I can drink it
Customer review from sharkninja.com
Response from sharkninja.com
Hi Sandy, Thank you for taking the time to leave a review. We’re unhappy to hear that, although you enjoy the different brew options on your Ninja coffee maker, the coffee isn’t coming out hot enough. Having to heat up your cup right after brewing is understandably frustrating, especially when the machine has so much potential. We appreciate you sharing this feedback, and we’ll be sure to pass it along to our internal teams. In the meantime, we recommend checking our self‑help troubleshooting guide below, which includes steps that may help resolve the temperature issue: https://support.sharkninja.com/article/CM360-Series-Ninja-Hot-Iced-Coffee-Maker-with-Rapid-Cold-Brew-Troubleshooting-Guide If the issue continues after trying those suggestions, the guide also explains how to reach our support team for further help. We’re here to support you and make things right. Kind regards, Ninja Kitchen.
Good one cup maker
I left a review for this saying that the heating pad does not work, I received an email for troubleshooting which I followed. Mine is the thermos one which is why no heating. But does not explain why after pouring out the first cup when it’s just brewed the rest of it goes cold. The thermos doesn’t keep it warm.
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for following the troubleshooting steps and for sharing this update. We’re really sorry to hear that even with the thermal carafe model, the coffee isn’t staying warm after the first cup. That’s frustrating, especially when the thermos should maintain the temperature of the remaining brew, and we appreciate you taking the time to let us know what’s still happening. If the troubleshooting didn’t resolve the issue, and you’re still experiencing the coffee going cold too quickly, please contact us at https://support.sharkninja.com/contact-us so our team can review this further and assist you directly. Kind Regards, Ninja Kitchen.
Single cup speed is good.
Bought this at Christmas because of family coming but it's great for one cup but thats it. The heater part on the unit does not work . So unless we are all there at the same time for a cup it's no good the coffee is always cold. Sad that something so expensive died so fast. The discount store I bought it at had closed down so a return is not possible.
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for sharing your experience, and we’re really sorry to hear the heater stopped working so quickly, especially after you bought it for the holidays. Not being able to return it because the store closed only makes the situation tougher. To help troubleshoot, please refer to our self‑help guide here: https://support.sharkninja.com/article/CM360-Series-Ninja-Hot-Iced-Coffee-Maker-with-Rapid-Cold-Brew-Troubleshooting-Guide. If those steps don’t resolve the issue, please follow the directions at the end of the guide so our team can assist further. Kind Regards, Ninja Kitchen.
Awesome
I bought this coffee maker 3 years ago. It has performed flawlessly, water still very hot, and makes the best coffee. It is similar to a very expensive imported version. I find the Ninja performs equally well at a substantially reduced price. Please don’t change or do any improvements. It’s great the way it is.
Recommends this product
Customer review from sharkninja.com