NinjaProChef™ Connected Wireless Thermometer Indoor & Outdoor, WP100
Product details
Web ID: 1792782474 reviewssorted by Newest
Doesn't work after a year
Doesn't work after a year. Need to log in to use a thermometer
Customer review from Shark Ninja
Response from Shark Ninja
Hi Bob, Thank you for sharing this feedback with us. We’re really sorry to hear your Ninja ProChef Wireless Thermometer stopped working after about a year. Please click the link below to try our self‑troubleshooting steps. If troubleshooting is unsuccessful, someone from our team will reach out to continue assisting you. https://support.sharkninja.ca/en-CA/article/WP100-Series-Ninja-ProChef-Wireless-Thermometer-Troubleshooting-Guide-ca Kind regards, Ninja Kitchen
No wires or cables
Perfect! The app was easy to load and understand. We will be getting a lot of use of this product.
Customer review from sharkninja.com
I received this have not had the opportunity to use yet however i seems to very nice and easy to use
Recommends this product
Customer review from sharkninja.com
Too Much Work to Get Device to Work
This device is very frustrating to use. Every time I try to use it, something goes wrong—the app has logged me out, the battery is dead, or the device won’t connect to Bluetooth. For a product that’s supposed to be convenient, it takes way too much effort just to get it working. The app itself is clunky and unreliable. Overall, the usability is poor and it’s far from a simple “pick up and use” device. No way to get instant support that actually helps. Better off looking elsewhere.
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for taking the time to leave a review on the Wireless Thermometer. This isn't the kind of experience we want any of our customers to have, and we understand how frustrating it can be when you're out of the app, lose Bluetooth connection, or having battery issues each time you try to use it. We appreciate you sharing this feedback, and we would like to help make cooking easier for you. To resolve this as quickly as possible, we suggest reaching out to our team through our support page, where an agent can assist you directly. You can also review our self‑help guide for additional troubleshooting steps. We are committed to improving your experience, and we appreciate the chance to make things right. All applicable links are provided below. Self-Help Guide: https://support.sharkninja.com/article/WP100-Series-Ninja-ProChef-Wireless-Thermometer-Troubleshooting-Guide Contact Page: https://support.sharkninja.com/contact-us Kind regards, Ninja Kitchen
Good, not Great
I really like this wireless thermometer. It gives accurate temps. I’ve confirmed this with other thermometers. The app is very user friendly. I especially like the estimated time remaining feature and the ambient temperature feature. I only give it three stars because it is missing features which I think could take it to the next level. 1. The option for a declining alarm. After making pulled pork, or other long cook meats that require a rest period, it would be nice to adjust to a low temp alarm to see when the meat has dropped to a good level. 2. WiFi connectivity or optional WiFi bridge. If I have to leave for a short period of time, it would be nice to still be able to monitor temps.
Customer review from sharkninja.com
Response from sharkninja.com
Hello there, Thank you for taking the time to leave a review. We’re thrilled to hear that you’re enjoying the performance of your wireless thermometer. It’s wonderful to know that you find the app user-friendly and the temperature readings accurate. We also appreciate your suggestion regarding the option to decline alarms while still being able to monitor temperatures if you step away. That’s a great idea, and we agree it would take the experience to the next level. We’re taking your feedback on board and will be sharing it with our team. Kind regards, Ninja Kitchen
Best Christmas gift
My daughter, my cook, was so excited when she opened it Christmas Day
Recommends this product
Customer review from Shark Ninja
Great product
Shark ninja provided excellent service! Warranty service was great!
Customer review from sharkninja.com
Not impressed
The first night I bought this thermometer I used it on the Turkey I was roasting. It told me that the turkey was done when it was still raw. Very disappointed. Will be returning
Customer review from sharkninja.com
Response from sharkninja.com
Hi Leah, Thank you for sharing your experience with the ProChef Wireless Thermometer. We are very sorry to hear about what happened with your turkey and completely understand how concerning and disappointing that must have been. We would appreciate the opportunity to learn more about what occurred and help determine whether there may have been an issue with the probe placement, calibration, or the unit itself. Our support team can assist you further and review available options at the link below: https://support.sharkninja.com/contact-us Thank you for bringing this to our attention. Sincerely, Ninja Kitchen