NinjaProChef™ Connected Wireless Thermometer Indoor & Outdoor, WP100
Product details
Web ID: 1792782479 reviewssorted by Newest
Total Dissapointment
Thermometer pen will not stay locked into the charging unit, leading to an unusable thermometer when I am ready to cook. Poor blutooth connection and App is slow and unstable. Charging unit uses aaa battery instead of rechargeable, and due to the pen not locking correctly, has lead to multiple wasted batteries. Overall, this unit is worse than any cheaper brand ive used and I will not recommend it to anyone.
Customer review from sharkninja.com
Response from sharkninja.com
Hi Anthony, Thank you for sharing your feedback. We're sorry to hear about the issues you've experienced with your ProChef Wireless Thermometer, including the probe not staying secured in the charging unit, Bluetooth connectivity concerns, app performance, and battery life. We understand how frustrating that can be, especially when you're relying on it during meal preparation. We'd love the opportunity to troubleshoot these concerns with you and see how we can help improve your experience. Please reach out to our team using the link below so we can take a closer look: https://support.sharkninja.com/contact-us Thank you for bringing this to our attention. We look forward to assisting you. Warmly, Ninja Kitchen
App Needs work
The app really needs some work. Total cook timer needs to be added. More meat customizations are also needed, with the ability to adjust the temperature in a custom cook.
Customer review from Shark Ninja
Response from Shark Ninja
Hello there, Thanks for taking the time to share your rating. If there's anything we can assist you with, please use the link below to contact us. https://support.sharkninja.ca/en-CA/contact-us Kind regards, Ninja Kitchen
Useless
My wife bought me this for Christmas. Absolute garbage. I can be 5 feet away from it and close the oven door, lost connection. Use it on the BBQ and close the lid, lost connection. It was past 90 days when I finally got to try it, so couldn't return it to Canadian Tire. What will Ninja do?
Customer review from Shark Ninja
Response from Shark Ninja
Hi Ric, Thank you for taking the time to leave a review on the ProChef Wireless Thermometer. We’re sorry to hear that your thermometer loses connection easily. We understand how frustrating this can be, and we’d like to make things right. To assist you further, we recommend trying our self-help guide here: https://support.sharkninja.ca/en-CA/article/WP100-Series-Ninja-ProChef-Wireless-Thermometer-Troubleshooting-Guide-ca Sincerely, Ninja Kitchen
Problems with connectivity:
Problems with connectivity: Everytime I want to use the thermometer I have to pair it to the app again. It's very frustrating.
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for sharing this feedback with us. We’re really sorry to hear about the connectivity issues with your Ninja ProChef Wireless Thermometer and how frustrating it is to have to re‑pair it each time. Please click the link below to try our self‑troubleshooting steps. If troubleshooting is unsuccessful, someone from our team will reach out to continue assisting you. https://support.sharkninja.com/en-CA/article/WP100-Series-Ninja-ProChef-Wireless-Thermometer-Troubleshooting-Guide-ca Kind regards, Ninja Kitchen
Not impressed
The first night I bought this thermometer I used it on the Turkey I was roasting. It told me that the turkey was done when it was still raw. Very disappointed. Will be returning
Customer review from sharkninja.com
Response from sharkninja.com
Hi Leah, Thank you for sharing your experience with the ProChef Wireless Thermometer. We are very sorry to hear about what happened with your turkey and completely understand how concerning and disappointing that must have been. We would appreciate the opportunity to learn more about what occurred and help determine whether there may have been an issue with the probe placement, calibration, or the unit itself. Our support team can assist you further and review available options at the link below: https://support.sharkninja.com/contact-us Thank you for bringing this to our attention. Sincerely, Ninja Kitchen
Doesn't work after a year
Doesn't work after a year. Need to log in to use a thermometer
Customer review from Shark Ninja
Response from Shark Ninja
Hi Bob, Thank you for sharing this feedback with us. We’re really sorry to hear your Ninja ProChef Wireless Thermometer stopped working after about a year. Please click the link below to try our self‑troubleshooting steps. If troubleshooting is unsuccessful, someone from our team will reach out to continue assisting you. https://support.sharkninja.ca/en-CA/article/WP100-Series-Ninja-ProChef-Wireless-Thermometer-Troubleshooting-Guide-ca Kind regards, Ninja Kitchen
No wires or cables
Perfect! The app was easy to load and understand. We will be getting a lot of use of this product.
Customer review from sharkninja.com
Not impressed
We had 2 probes in the ham we were smoking and the Ninja probe was 15-20 degrees off. Not impressed because my food would have been way over cooked. I own quite a few ninja products and normally love it but this one not happy at all
Customer review from Shark Ninja
Response from Shark Ninja
Hi there, Thank you for taking the time to leave your review. We're truly sorry to hear about your experience with the Ninja ProChef Wireless Thermometer. We understand how concerning it is to see a temperature difference of 15-20 degrees when monitoring your food, especially when there is a risk of overcooking. As someone who owns and enjoys several Ninja products, we appreciate your loyalty and are disappointed that this product has not met your expectations. Please know that we will share your feedback with the appropriate teams internally, as customer experiences like yours help us continue to improve our products. In the meantime, we recommend reviewing our troubleshooting guide, which may help resolve the issue you're experiencing: https://support.sharkninja.ca/en-CA/article/WP100-Series-Ninja-ProChef-Wireless-Thermometer-Troubleshooting-Guide-ca If the issue persists after following the troubleshooting steps, please use the contact information provided at the end of the guide to connect with our support team for further assistance. Kind regards, Ninja Kitchen