Willow KitchenSingle Serve Coffee Maker
Product details
Web ID: 18021982102 reviewssorted by Newest
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I purchased this on 05/01/26 and it stopped working on 06/17/26. Frustrating!!
Response from Macy's
Hi,
We're very sorry to hear that your coffee maker stopped working after such a short time. We understand how frustrating that can be, especially when you've only had the product for a little over a month.
This is not the experience we want for our customers. Please contact our support team at support@cookwithwillow.com with your proof of purchase and details about the issue you're experiencing. Our products are backed by a limited warranty, and we'd be happy to review your case and help find a resolution.
Thank you for bringing this to our attention.
— Willow Support Team
Poor quality
I just received my coffee maker. The packaging looked like it was re-taped, and when I opened the box, the coffee maker looked like it’s been used.
Response from Macy's
We're sorry to hear about your experience. Our products are shipped brand new, so it's concerning to hear that the packaging appeared re-taped and that the coffee maker looked used upon arrival.
This is not the experience we want for our customers. Please reach out to us at support@cookwithwillow.com and we will help you get this sorted. Thank you for bringing this to our attention. — Willow Support Team
Stop working
I purchased the Willow Kitchen Single Serve Coffee Maker in December of 2025 and unfortunately it stopped working after a short time. At first, it worked fine, but now it no longer functions properly. I’m disappointed with the durability and reliability of this product. I expected better quality for the price. I would not recommend it based on my experience
Response from Macy's
We’re very sorry to hear about your experience with the Willow Kitchen Single Serve Coffee Maker. We understand how frustrating it is when a product stops working sooner than expected, especially after initially performing well. This is certainly not the experience we want for our customers. Please reach out to our customer support team (support@cookwithwillow.com) with your proof of purchase and additional details so we can look into this further and help find a resolution for you. Thank you for bringing this to our attention. - Willow Support Team
Great features & color choices!
I just received my new compact coffee pot, and I absolutely love it! The color is great, it’s compatible with K-cups, and it has a nicely sized carafe for brewing fresh coffee when I want a full cup. Highly recommend!
Recommends this product
did not work
i had this for two months and used it 4 times and the 5 time it didn't work. and nothing i did would make it work. it was cute so its to bad it failed
Response from Macy's
We’re sorry to hear your coffee maker stopped working after such limited use. We’re glad you loved the design, but we understand how disappointing it is when a product doesn’t perform as expected. Please reach out to our support team at support@cookwithwillow.com with your proof of purchase and any additional details about the issue so we can assist you with next steps. - Willow Support Team
coffee maker
haven't received it yet. Shipping is taking too long!
Response from Macy's
We’re sorry to hear your order is taking longer than expected to arrive. For assistance with shipping updates or delivery questions, please reach out directly to Macy’s Customer Support, as they can provide the most accurate information regarding your order status. We appreciate your patience and hope you enjoy your Willow Single Serve Coffee Maker once it arrives! - Willow Support Team
Good coffee maker
I bought this single serve coffee maker for a chance and it doesn’t disappoint regardless of the low reviews it has. For me is great is quick and easy and very convenient the water heats quickly and saves lots of space.
Recommends this product
Never Worked Right Out of the Box
Very disappointed. I received this coffee maker, and it never worked right out of the box. I followed the instructions, but it would not brew, and the lights just kept flashing. I expected a working product, especially for a brand-new machine. Unfortunately, this was a frustrating experience.
Response from Macy's
Hi there — we're sorry to hear your coffee maker didn't work as it should right out of the box. That's definitely not the experience we want you to have, and we'd love the chance to make it right. Please reach out to our team at support@cookwithwillow.com so we can look into this for you. - Willow Support Team