14 reviewssorted by Newest
Fits great and feels nice
I'm really liking this heated mattress pad. It heats up quick and the control is easy to figure out. I do cover up the remote to block out any light, but that is the only downside and easily fixable. I was worried about the waterproof part, how it would feel, but you can't tell it is waterproof.
Recommends this product
Cart before the horse
Well- Macy’s has asked me to review this product but I don’t have it yet so it gets a poor rating as I am still cold at night.
Response from Macy's
Dear Customer, thank you for bringing this to our attention. We're very sorry to hear you haven’t received your order yet. We kindly recommend contacting Macy's Customer Service directly at 888-822-6229 for support. They can provide you with the most up-to-date information regarding your shipment. We appreciate you bringing this to our attention.
Heated mattress pad
Love the snug fit. Was hoping to have plug hookup on side but its on the top by feet. It is padded and small so might not effect foot space
Recommends this product
American Macys brought down by foreign call center
Foreign call cemter zero concern for customers. No access to American support
Response from Macy's
Dear Customer,
We appreciate you reaching out to share your frustration regarding your experience with the Premier Comfort Waterproof Heated Mattress Pad.
We are deeply sorry and concerned to hear about the lack of support you experienced when trying to resolve issues with your mattress pad. We understand how incredibly disheartening it is to be met with "zero concern" from a call center, especially when you are looking for help with a technical or high-value item like a heated mattress pad. Feeling like you don't have access to domestic support when you need a clear resolution is a significant pain point, and we sincerely apologize for the stress and the feeling of being unheard.
You deserve to feel valued as a customer and to have your concerns addressed with genuine care and expertise.
Warm and toasty
Heated mattress pad is keeping me warm and toasty during these long cold winter nights
Great Product
Fits my Full size bed well. Do not regret buying it Makes cold nights so much easier to stay warm
Recommends this product
Bed warmer
Great on those cold nights
Recommends this product
The mattress pad is as described. Premier Pad
The mattress pad is as described. It fit the full mattress. Dual heat controls work well.
Recommends this product