Premier ComfortCool Touch Heated Mattress Pad, Full
Premier ComfortCool Touch Heated Mattress Pad, Full
Product details
Web ID: 184370816 reviewssorted by Newest
Missing pieces
Missing a remote. No actual cooling option only heat
Just like a spa bed
I love this heated mattress pad. Heats up fast. Two controllers for King bed. Allows setting for number of hours and heat temp. Stays nice and warm and even over bed. Wonderful! Highly recommend. Replaced a prior one I had used for 5 years and this one has much better heat.
Recommends this product
Description said Full had dual controls
Description said dual controls for full. There is only 1.
Response from Macy's
Dear Rich, Thank you for reaching out to us, and we apologize for the confusion regarding the dual controls for the full-size blanket. We will certainly look into this issue to ensure the description is accurate moving forward. In the meantime, you may contact our customer service team at 866-456-8852 or via email at jlacs@jlahome.com, and we’ll do everything we can to help. Our team is available Monday through Friday, from 7:00 am to 3:30 pm (PST).
doesn’t heat
This is the second one I got the first one heated high on one side, but not at all on the other this one doesn’t heat on either side!!
Perfect!
The mattress pad is cool to the touch but when heated it feels heavenly. The controls allow you to find the perfect temperature so that the heat radiates to keep you comfortably warm through your sleep. I purchased these for my grandchildren and my kids (the parents) are now ordering the heated mattress pads for themselves.
only one control
I purchased a full heated mattress pad. Because I have had a difficult time finding a pad with two controls, I talked with customer service. She assured me pad came with two controls as indicated in the picture. She could not show me the words indicating two controls, but over and over assured me of two. The heated pad was delivered with one. I am so disappointed in customer service and the deceptive advertising picture used.
Response from Macy's
Dear Customer,
We appreciate you reaching out to share this experience regarding the Premier Comfort Cool Touch Heated Mattress Pad.
We are deeply sorry and concerned to hear about the misinformation you received and the disappointment this has caused. We completely understand how frustrating it is to spend time verifying a specific feature with customer service—especially a "must-have" like dual controls—only to be repeatedly assured of one thing and receive another. When the product image shows two controllers but the item delivered only has one, it creates a confusing and "deceptive" experience that falls far below the standard of service you deserve.
You went above and beyond to ensure this was the right product for your needs, and we sincerely apologize for the lack of accuracy and the breach of trust this has caused.