Premier ComfortCool Touch Heated Mattress Pad, Full
Product details
Web ID: 18497816
This review is from Premier Comfort Cool Touch Heated Mattress Pad, KingPremier comfort
I love it help with my body been sore love getting in the bed with the warmer heat I give it 5
Only buy this brand!
Super warm even on the lowest setting. Everything I purchase from Premier Comfort is excellent! I have heated throws that I have been using for three years! Other companies I have purchased from never make it through a season. I only buy premier comfort now!
This review is from Premier Comfort Cool Touch Heated Mattress Pad, KingPad
I like the warmth and coolness
Recommends this product
This review is from Premier Comfort Cool Touch Heated Mattress Pad, KingNo automatic on/off
Falsely says automatic on/off and it does not !!! The remote doesn’t look the same.
Response from Macy's
Dear Customer,
We appreciate you bringing these discrepancies to our attention regarding the Premier Comfort Cool Touch Heated Mattress Pad.
We are sincerely sorry for the frustration and confusion caused by receiving a product that doesn't match the advertised features or the images online. We completely understand how upsetting it is to purchase an item specifically for a safety or convenience feature like "automatic on/off," only to find it missing. It is a major letdown when the remote in the box looks different from what you studied in the photos, and we apologize for the feeling that the product was misrepresented.
Bad
Shame on you Macy’s I purchased this product thinking it would help my wife with her hot flashes and all it is a low tech heating pad. You should be shame of yourself selling this product to anyone it needs to be pulled off the market as soon as possible. How did Macy’s let themselves get suckered into selling this to customers? Unhappy customer Charles 1-3-2026
Response from Macy's
Dear Customer,
We appreciate you reaching out to share your experience with the Premier Comfort Cool Touch Heated Mattress Pad.
We are sincerely sorry for the deep frustration and disappointment this purchase has caused you and your wife. We completely understand how upsetting it is to invest in a product with the hope of providing relief for hot flashes, only to find that it functions as a standard heating pad instead. It is a major letdown when a product's performance does not align with the specific needs of your family, and we apologize for the stress and dissatisfaction this experience has brought you.
You deserve products that offer the precise comfort and technology you expect, and we are committed to helping you resolve this.
This review is from Premier Comfort Cool Touch Heated Mattress Pad, QueenWarm and Cozy
When I received this item, I was surprised to find out that it only warms. It does not cool. I feel the advertising is very misleading. I'm surprised that Macy's would be a party to this. As for the heating aspect of the mattress, it works beautifully. The cold weather has arrived so it is great to get into a warm bed. I have been setting it on the first or second setting and that is plently warm and cozy. You can certainly set it higher if you want it warmer. Due to it not cooling, I would have returned it had I paid the full price. However since I got it at less than half price, I decided it was worth it for the warming feature.
Response from Macy's
Dear Customer,
It is completely understandable why you feel disappointed regarding the cooling feature. When a product is named "Cool Touch," it’s natural to expect an active cooling sensation, and it sounds like there was a significant gap between that expectation and the reality of the mattress pad’s performance.
I’m glad to hear that despite the naming confusion, the heating element is performing so well for you. There is nothing quite like climbing into a pre-warmed bed when the winter chill sets in!
This review is from Premier Comfort Cool Touch Heated Mattress Pad, KingNeeded more detail. Will return
Not enough detail on the product at the website. I wanted a temperature pad. One that actually cools.
Response from Macy's
Dear Customer,
We appreciate you reaching out to share your experience with the Premier Comfort Cool Touch Heated Mattress Pad.
We are truly sorry for the confusion and the disappointment regarding the product details on the website. We completely understand the frustration of searching for a temperature-regulating pad that provides active cooling, only to realize the item you received may not function the way you intended. When you're looking for relief from sleeping hot, clear and detailed information is essential to making the right choice, and we sincerely apologize that the description didn't provide the clarity you needed.
You deserve a sleep environment that keeps you perfectly comfortable, and we regret that this purchase wasn't the "cooling" solution you were looking for.
On average, customers rate the Firm/plush of this item as Plush.
Firm/plush
Quit working after 2 weeks
It worked great… While it worked. After a couple of weeks, I would turn it on and within 60 seconds it would turn itself off.
On average, customers rate the Firm/plush of this item as Plush.
Firm/plush
Response from Macy's
Dear Customer, thank you for your feedback. We’re glad to hear that the heated mattress pad worked great initially — that’s exactly what we want for our customers. This item is designed to provide consistent warmth and comfort with a soft, breathable surface that helps you sleep more comfortably, so it’s great that it delivered that at first. That said, we’re really sorry to hear that it started shutting off shortly after being turned on. That’s definitely not the experience we want for you, and we understand how disappointing that must be, especially after enjoying it for a few weeks. We recommend contacting JLA Customer Service team at jlacs@jlahome.com or 866-456-8852. They’ll be glad to help with questions, troubleshooting, and warranty support.