11 reviewssorted by Newest
Quit working after 2 weeks
It worked great… While it worked. After a couple of weeks, I would turn it on and within 60 seconds it would turn itself off.
Response from Macy's
Dear Customer, thank you for your feedback. We’re glad to hear that the heated mattress pad worked great initially — that’s exactly what we want for our customers. This item is designed to provide consistent warmth and comfort with a soft, breathable surface that helps you sleep more comfortably, so it’s great that it delivered that at first. That said, we’re really sorry to hear that it started shutting off shortly after being turned on. That’s definitely not the experience we want for you, and we understand how disappointing that must be, especially after enjoying it for a few weeks. We recommend contacting JLA Customer Service team at jlacs@jlahome.com or 866-456-8852. They’ll be glad to help with questions, troubleshooting, and warranty support.
Premier comfort
I love it help with my body been sore love getting in the bed with the warmer heat I give it 5
Pad
I like the warmth and coolness
Recommends this product
No automatic on/off
Falsely says automatic on/off and it does not !!! The remote doesn’t look the same.
Response from Macy's
Dear Customer,
We appreciate you bringing these discrepancies to our attention regarding the Premier Comfort Cool Touch Heated Mattress Pad.
We are sincerely sorry for the frustration and confusion caused by receiving a product that doesn't match the advertised features or the images online. We completely understand how upsetting it is to purchase an item specifically for a safety or convenience feature like "automatic on/off," only to find it missing. It is a major letdown when the remote in the box looks different from what you studied in the photos, and we apologize for the feeling that the product was misrepresented.
Needed more detail. Will return
Not enough detail on the product at the website. I wanted a temperature pad. One that actually cools.
Response from Macy's
Dear Customer,
We appreciate you reaching out to share your experience with the Premier Comfort Cool Touch Heated Mattress Pad.
We are truly sorry for the confusion and the disappointment regarding the product details on the website. We completely understand the frustration of searching for a temperature-regulating pad that provides active cooling, only to realize the item you received may not function the way you intended. When you're looking for relief from sleeping hot, clear and detailed information is essential to making the right choice, and we sincerely apologize that the description didn't provide the clarity you needed.
You deserve a sleep environment that keeps you perfectly comfortable, and we regret that this purchase wasn't the "cooling" solution you were looking for.
FALSE ADVERTISING
This product advertises the pad is Cooling ALSO. IT DOES NOT COOL as this is just another heating pad. The fabric it is made of is Cool to the touch but if you are laying on it, it warms up with your body temperature. This is FALSE ADVERTISING!!
Response from Macy's
Dear Customer,
We appreciate you taking the time to provide feedback on the Premier Comfort Cool Touch Heated Mattress Pad.
We certainly understand your disappointment and frustration when a product is advertised as having a "Cooling ALSO" feature, but instead functions primarily as "just another heating pad." It is very misleading when the only "cooling" aspect is the initial "Cool to the touch" fabric that then warms up to your body temperature.
We sincerely apologize that the product did not deliver the dual-temperature functionality you expected. We understand why you feel this constitutes "FALSE ADVERTISING," and we regret that this important feature failed to perform as described.
Best money spent.
I didn't think it would be this good. But I sleep 😴 like a baby now. Money well spent.
On average, customers rate the Firm/plush of this item as Plush.
Firm/plush
Hot wife and cool husband!
My wife is always freezing at night, and I’m always too warm. For years, that meant constant thermostat battles and neither of us sleeping comfortably. The Premier Comfort Cool Touch Heated Mattress Pad completely solved that problem. The dual temperature controls are a game changer. She can turn her side up nice and toasty, and I can keep mine cool and comfortable. No more compromises, no more kicking blankets off at 2 a.m., and no more middle-of-the-night thermostat adjustments. The cool-touch feature keeps the fabric comfortable, and the heating is even and consistent — not overly hot or spotty like some heated pads we’ve tried before. Bottom line: we’re both happy, we’re both comfortable, and we’re both sleeping better. If you and your spouse have different temperature preferences, this is absolutely worth it.
On average, customers rate the Firm/plush of this item as Plush.
Firm/plush
Recommends this product