ColemanRoadTrip 285 Standup Portable Propane Gas Grill
Product details
Web ID: 18452683257 reviewssorted by Newest
Grill won’t light.
Grill won’t light. Can’t seem to get any help from Coleman.
Customer review from coleman.com
Response from coleman.com
Hi Cindy, Thank you for contacting Coleman Consumer Care. We're sorry to hear that your RoadTrip® 285 Portable Stand-Up Propane Grill is not lighting. Before submitting a claim, we recommend trying a few troubleshooting steps: 1. Ensure the propane cylinder is properly connected and contains fuel. 2. Disconnect the propane cylinder, wait a few minutes, then reconnect it securely. 3. Open the lid before attempting to ignite the grill. 4. Check that the burner tubes and ignition electrode are clean and free from debris. 5. Try lighting the grill with a match or lighter (following the instructions in the owner's manual) to help determine if the issue is with the igniter. If the issue persists after trying these steps, you can submit a warranty claim so our team can carefully review your case and assist you further in accordance with our warranty policy. You can contact us here: https://www.coleman.com/support/contact-us Our team is available Monday through Friday, from 9:00 AM to 5:00 PM Eastern Time. Thank you, and please stay safe! Coleman Consumer Care
Chipped paint
Upon unboxing this, there was a giant chip out of the red paint. That’s pretty expensive for something that is already chipped when you get it.
Customer review from coleman.com
Response from coleman.com
Hello, Thank you for reaching out to us regarding your RoadTrip® 285 Portable Stand-Up Propane Grill. We’re very sorry to hear your item arrived with a paint chip when you opened it. This falls short of the quality we aim to deliver and the experience we want for our customers. Your feedback is important to us, and we will ensure it is handled appropriately. If you require assistance, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Coleman® Consumer Care
Amazing!
This grill may be small but dang does it work good! I’ve had and used this for 6 years now and have zero complaints. It’s easy to clean, you can fit enough food on it for multiple People and it cooks evenly. I’ve used more “higher” end grills and this one honestly blows them out of the water. Perk is that this can be brought anywhere. It doesn’t weigh much and it Folds up nicely.
Customer review from influenster.com
Parts
bought this girl a couple years ago used it a lot they burner has rusted out already can't find parts
Recommends this product
Customer review from coleman.com
Disappointed
Disappointed. We just received this grill and used for the first time today. After grilling our beef, we noticed black flakes in the bottom of the grill pan. We think it came off of the grates but not sure and hoping we didn’t ingest the flakes.
Customer review from coleman.com
Response from coleman.com
Hello, Thank you for bringing this to our attention. With a Coleman® RoadTrip® 285 Portable Stand-Up Propane Grill, it is possible to see some residue or flakes during the initial uses as manufacturing oils and coatings burn off during the seasoning process. We recommend thoroughly cleaning the cooking surfaces and grill components according to the care instructions before the next use. If the flaking continues or appears to be coming from the grates themselves, please contact our Consumer Care team so we can take a closer look and assist you further. If you have any more questions, please reach out to us via https://www.coleman.com/support/contact-us , at 1-800-835-3278 or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! —Coleman Consumer Care
So Convenient
Love this little grill. So easy to pack up and throw in the jeep to go camping for the weekend or just to bring to a friends house to cook out. I’ve used it multiple times at a tailgate… so convenient. It’s durable and well-built, stable when it’s set up, and cooks incredibly well for a “camp” grill. Very impressive!
Customer review from influenster.com
Assembly is easy and operating it is as well.
The asssembly of the product was super easy and we use this item frequently. The materials are durable and grates last a long time. I recommend this item to anyone that enjoys grilling.
Customer review from influenster.com
Expensive Garbage
It worked well for the first five months, now I cannot get the burners to stay lit. Definitely do not recommend unless you want to add to landfill.
Customer review from coleman.com
Response from coleman.com
Hello, Thank you for reaching out to us with your feedback on our Roadtrip 285 Portable Stand-Up Propane Grill. We are sorry to hear that the grill stopped performing as expected after several months of use. We understand how frustrating it can be when the burners will no longer stay lit, especially after initially working well. We strive to provide products that deliver reliable performance, and this is not the experience we want for our customers. We appreciate you taking the time to share your experience and your concerns regarding the product's longevity and performance. If you require assistance, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Coleman® Consumer Care