SharkPOWERDETECT Upright Vacuum with DuoClean Detect Technology and Self-Cleaning Brushroll, AZ4002
Product details
Web ID: 19014830371 reviewssorted by Newest
Used product for less than 60 days and it's dead
Ordered this vacuum on January 31. I was vacuuming an area rug and it stopped working on March 31. 60 days of product use and already a break down leaves me less than impressed.
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thanks for taking the time to share this with us. We’re sorry to hear your PowerDetect stopped working after such a short time. That’s definitely not the experience we want for you, and we’d like to help get this resolved as quickly as possible. When you have a moment, please reach out to us through the link below so our team can take a closer look into what happened and explore the best solution for you: https://support.sharkninja.com/contact-us Sincerely, Shark Home
powerful but heavy!
I bought this about a year and some ago. This thing is powerful and quality however, the one major con is how heavy it is. I don't have very good wrists, so I am giving this away. Also terrible with stairs. When you want to use this as a "stick" vac, beware that it is bulky and you will have to deal with holding and moving the canister with you almost every step of the way or it will topple over
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thanks so much for sharing your experience with us. We’re really glad to hear you’ve found your PowerDetect to be powerful and high‑quality, though we’re sorry the weight has made it difficult for you to use, especially with your wrists and on the stairs. We never want our products to cause discomfort, and we truly appreciate you taking the time to let us know. Your feedback means a lot to us and helps our team continue improving future designs. If you ever need help finding a lighter option that better fits your needs, we’re here to help anytime. Sincerely, Shark Home
HORRIBLE MODEL! SHARK HAS REALLY GONE DOWNHILL!
Shark really disappointed me with this “new” model! Suction is horrible!!!! It’s heavy and the cord is stif. I’d rate it zero stars if I could. Miss the uv700 model. It was worth every penny. And of course shark has several patents on their duo clean feature so no body else can offer that feature. Shark used to be my favorite brand but not anymore. I clean houses and go through at least 2 vacs a year. Congrats shark. You just lost a good customer
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for taking the time to share your experience with us. We understand how important strong suction, ease of use, and flexibility are when you’re cleaning multiple homes, and we’re truly sorry this unit hasn’t met your expectations. We also appreciate you sharing what you loved about your previous UV700. Feedback like yours is incredibly valuable and helps our team continue improving our designs. We’d love to learn more and see how we can help turn this around for you. Please reach out to us through our support page so we can take a closer look: https://support.sharkninja.com/contact-us Sincerely, Shark Home
Overheats in 10 minutes
This machine is a great design but I can't recommend it. Every time I use it, it overheats after just one room. I have to wait for it to cool down before I can continue. It's going to take 2 hours to fully vacuum at this rate. I love these products. They are usually thoughtfully designed. This one has to go back.
Customer review from sharkninja.com
Response from sharkninja.com
Hi Ann, Thank you for sharing your experience with us. Having your vacuum overheat after just one room can be incredibly discouraging, especially when you were looking forward to using a product you believed would make cleaning easier. We appreciate you taking the time to explain what’s been happening. To help troubleshoot the overheating issue you’re experiencing, we recommend referring to our self‑help guide here: https://support.sharkninja.com/en-CA/article/AZ4000-Series-Shark-POWERDETECT-Upright-Vacuum-Troubleshooting-Guide-ca If the steps in the guide don’t resolve the problem, please make sure to follow the directions provided at the end of the guide so our team can assist you further. Kind Regards, Shark Home.
Buyer beware…
Piece of JUNK Bought this vacuum to replace our other Shark that had worked flawlessly for 8 years - just wanted an upstairs and downstairs due to the amount of carpet out new home has compared to our other. Straight out of the box, first run, tried to vacuum the hallway (30 ft) can’t get halfway before it hits the red light and needs to be”cool” down Wait a day. Don’t use the power detector, just the carpet setting for a 10x14 room. Surprise surprise can’t even finish the room without the red light thermal Vacuum smells like it’s burning, both rollers are moving. Check for clogs like the online FAQ states. Clean and clear. It’s just a plastic piece of junk Don’t waste your money. shark used to be about affordable quality - now it’s just crap. Can’t wait to see how the 5yr warranty dog and pony show will go.
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for taking the time to share such a detailed review. We completely understand how disappointing and frustrating this experience has been for you. When you invest in a new vacuum, you expect it to perform reliably, and dealing with overheating, burning smells, and constant interruptions right from the start is incredibly discouraging. To help you troubleshoot what’s happening, we recommend using our self‑help guide here: https://support.sharkninja.com/en-CA/article/AZ4000-Series-Shark-POWERDETECT-Upright-Vacuum-Troubleshooting-Guide-ca If the steps do not resolve the issue, please follow the directions provided at the end of the guide so we can continue assisting you. Your feedback matters, and we want to make sure you’re taken care of. Kind Regards, Shark Home.
Disappointed long term customer.
I replaced a 10 year old Shark vacuum with this one. I loved my old one this new one not so much. I will say that it does have very good suction. That is where my love ends. The brush head is thicker than my old one and does not fit under some furniture. The electric cord is very stiff and cheap feeling, I’m sure it will develope cracks over time. The suction hose is too short and stiff. This makes it awkward to use the hand attachments without tipping the vacuum over or holding it with your free hand. As I stated the hose is stiff and it is helpful to use two hands to control the beast. The on/off and suction select switches are poorly positioned with zero thought put into actually using them or bumping them inadvertently. The upholtsery attachment pivot point does not have enough friction to keep it from flipping over if you move it side ways or at odd angles. I expected a lot more quality for the price paid. As I said earlier, I loved my old one for 10 years; I am incredibly disappointed in this new vacuum. If I could return it because I don’t like it I would, but I don’t think it should be Walmarts problem that I hate this vacuum. So I’ll continue to use it until I can afford another vacuum and send this one to the dump.
Customer review from sharkninja.com
Response from sharkninja.com
Hi Doug, Thank you for leaving your thoughts on the Power Detect. We’re saddened to hear this new vacuum hasn’t met your expectations after how much you loved your previous one. We appreciate you highlighting the concerns about the brush head size, cord quality, hose design, and attachment usability. Feedback like yours is incredibly important, and we want you to know that we are forwarding your comments to our product team for consideration. Kind regards, Shark Home
The dirt detect is not a very good function. Only had the vacuum for about a month and the dirt detect stop working properly. I kept it clean and maintained it properly. Had to reorder a new one and will be returning this one, hopefully this he next one doesn’t do the same thing. Wish there was no dirt detect i do however really like the floor and the side detectors, they work well.
Customer review from sharkninja.com
Response from sharkninja.com
Hello Doby, Thank you for taking the time to leave a review. We’re deeply unhappy to hear that the Dirt Detect feature hasn’t been working properly after only a month of use. It’s clear you’ve been maintaining the vacuum well, so we understand how frustrating this must be. We recommend referring to our self help guide, which provide detailed troubleshooting steps. If the issue isn't resolved, you'll be guided to or customer service team, where we can take a closer look and assist you further. Self-Help Guide: https://support.sharkninja.com/en-CA/article/AZ4000-Series-Shark-POWERDETECT-Upright-Vacuum-Troubleshooting-Guide-ca Kind regards, Shark Home
Light / on wand too
I bought this 6months ago absolutely love it the light helps with areas to pick up hair, the cord is long, the vacuum is powerful can blow fuse if to my thing are going running at the same time.
Customer review from sharkninja.com