One by Sonicare Shimmer Rechargeable Toothbrush
Product details
Web ID: 19075487Case defective
Case does not close - pops open. Poor design. And there's no brush head travel cap.
Customer review from philips.com
Response from philips.com
Hello there, Thank you for reviewing the Philips One by Sonicare. We're sorry to hear about the issue you've experienced with our product. You can reach us on Facebook (@Philips) or X (@PhilipsCare). If you prefer, you can also contact us through our website at www.philips.com/contact. We're here to help! Looking forward to speaking with you! Best regards, Philips Consumer Care
I love Philips sonicare power toothbrush. I started using my 14 years ago! My teeth had a lot of staining and tartar. I started using it and then at my next dental cleaning appointment appointment, by hygienist or so surprised that the majority of my staining was gone! My original sonicare power toothbrush just stopped cutting working after 14 years.
Customer review from philips.com
I am not sure just yet!
For the travel toothbrush, it is much more confortable when I use it, compared to the Sonic Care 4100. The vibration is milder and more tolerable to my teeth. I cannot use the second speed on the 4100. Even the first speed is tough on certain teeth that have bigger fillings. I will persit until my next dental appointment and see if the plaque is reduced. How effective is the travel toothbruh on plaque?
Customer review from philips.com
Great for travel
I like the portability of the One by Sonicare. The bristles are soft but not too soft to get a good brushing. The carry case is an added benefit of the One by Sonicare Toothbrush.
Customer review from philips.com
Perfect for travel.
So simple and good for travel. Work efficiently. Light weight and slim body. Power is good and smooth.
Customer review from philips.com
Removed USB C Charging
I bought this toothbrush specifically because it was supposed to be USB C. It was incredibly disappointing to open up on Christmas day to find out that Philips removed the one feature that made this worth buying.
Customer review from philips.com
Response from philips.com
Hi Emmctt, Thank you for letting us know about your concern, this is not the experience we want for our customer, I'm sorry to hear about your disappointment with the toothbrush, your feedback is very helpful to us to improve our products day by day so we can meet the expectations of our consumer! If there's anything else we can help you with or you want some tips and trick for a better smile, please feel free to get in touch on our Social Media team. We're available on Facebook (@Philips) and X (@PhilipsCare). You can also reach out to us via contact page: https://www.philips.ca/c-w/support-home/support-contact-page. Hope to speak/see to you soon! Kind regards, Philips Consumer Care
Really nice, affordable, inconvient charging port.
I love the shape, size, and cost. I have two, but the sage colored one came with a non-standard charging port type and not the USB-C that I expected. So, I don't like this port because I'm going to lose the special charging cable and then this will be useless.
Customer review from philips.com
Philips Removed USB-C Compatibility
You used to be able to charge this toothbrush by directly connecting it to a USBc cord. Philips has removed this and now all new ones require a proprietary charging cord. I'll be looking elsewhere for a new toothbrush.
Customer review from philips.com
Response from philips.com
Hi there, Thank you for taking the time to share your thoughts with us on our Philips Sonicare Toothbrush. We truly value your feedback and will make sure to pass it along to our product development team. We're always looking for ways to improve your experience and your input helps us do just that. Please get in touch with us via social media for us to assist you further. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact. Best regards, Philips Consumer Care