SharkHydroDuo™ Cordless Hard Floor Wet and Dry Cleaning System WW201
Product details
Web ID: 19727811209 reviewssorted by Newest
Piece of crap
I got this as a gift from my son. I did not open it right away as I knew they were a piece of crap. I have a dog and it did not even pick up the dog on a hardwood floor. I would like a refund or a product that actually works in trade. It is money wasted otherwise as I cannot even sell it on marketplace. I guess everyone knew that they were crap.
Customer review from sharkninja.com
Response from sharkninja.com
Hello, Thank you for your review. We're very sorry to hear that the vacuum did not meet your expectations and that you're experiencing poor suction performance, particularly when trying to pick up dog hair on your hardwood floors. We understand how disappointing this must be. We'd like the opportunity to help resolve this for you. To get this addressed as quickly as possible, we recommend visiting our support page, where our team can assess the issue and provide the best solution available. You may also find our self-help troubleshooting guide useful, as it covers common causes of reduced suction and steps that may improve performance. Support Page: https://support.sharkninja.com/contact-us Self-Help Troubleshooting Guide: https://support.sharkninja.com/article/WW200-Series-Shark-HydroDuo-Cordless-Wet-Dry-Hard-Floor-Cleaner-Troubleshooting-Guide Kind regards, Shark Home
Very disappointed
I have always love my Shark vacuums, and floor care. However Ive been so disappointed in my last few purchases. They just don't pick up like they used too. The Hydroduo I received yesterday is actually the worst. It couldn't even pick up the dry debris good enough to mop. The battery doesn't last , even on one room. My duo clean detect is the same way. I bought it for animal hair, it hardly has suction and im constantly having to clean the brush roller. WHAT HAPPENED TO YOU SHARK?
Customer review from sharkninja.com
Response from sharkninja.com
Hi Toni, Thank you for sharing your feedback. We're sorry to hear that your HydroDuo hasn't delivered the performance you've come to expect from us. We can understand how disappointing it is when debris pickup and battery life don't meet your needs, especially as a longtime Shark customer. We'd love the opportunity to troubleshoot these concerns and help ensure your HydroDuo is performing as intended. Please check out the guide below: https://support.sharkninja.com/article/WW200-Series-Shark-HydroDuo-Cordless-Wet-Dry-Hard-Floor-Cleaner-Troubleshooting-Guide?redirect=false If you're still experiencing issues, please reach out to our team using the link below so we can take a closer look: https://support.sharkninja.com/contact-us We appreciate your loyalty and hope to help improve your experience. Sincerely, Shark Home
Horrible
No suction and doesn't mop correctly. Highly disappointed as Shark has other great products. I already watched all tutorials and tried to trouble shoot. I believe these all are just defective products and feel scammed out of money because it did not state what it was supposed to do. Shark you really need to refund our purchases on this one or send us products that work!
Life saver for the moms
Absolute life saver. It’s so easy to use, I like setting it up right after everyone has gone to bed and I wake up to clean floors. It saves so much time and effort knowing it’s cleaning while I sleep. Totally worth purchasing especially if you’re a busy mom like myself. It does a great job at cleaning and filtering out filth.
Customer review from sharkninja.com
Disappointed
Wouldn’t recommend this item; feel doesn’t pick up the trash as I thought it would.
Very bad vaccume
Not recommended at all. The battery is used just 10 minutes
Good price and efficient
I like my Shark Hydroduo. It gets the job done. I expected more power, but I am satisfied with my purchase.
Recommends this product
Terrible
The vacuum is very terrible doesn't pick up like it says it should leaves really bad watermarks on the floor would not recommend this for anybody
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for taking the time to share your review. We're truly sorry to hear that the vacuum has not met your expectations. We understand how frustrating it must be when the machine does not pick up debris as effectively as expected and leaves noticeable water marks on your floors. We appreciate you bringing these concerns to our attention, and your feedback is important to us as it helps us improve both our products and customer experience. If you would like further assistance, please contact us using the link below. https://support.sharkninja.com/article/IA1000-Series-Shark-PowerDetect-Speed-Troubleshooting-Guide Kind regards, Shark Clean