Tuscany Classics Grand Bordeaux, Set of 4
Product details
Web ID: 197467Ratings & Reviews
3 customer images
Lenox wine glasses made in China vs Slovakia
The Lenox "crystal" wine glasses that I ordered were meant to replace and match the existing wine glasses from Lenox I already have. What I was sent was made in china "crystal" vs made in Slovakia quality crystal. The weight, shape, and quality of "crystal" didn't match at all. I realize this isn't Macy's fault, but better labeling on your website would be much appreciated and would have avoided my return and this review. Signed a frustrated shopper.
Customer
Never received the glasses and had a hard time getting a refund
Arrived Broken
Arrived broken due to poor packing. Not 1 glass was in tack!
Pretty good
Beautiful product, shipped in mfg carton- not designed for transport on its side but miraculously unbroken (feet were touching). Small inclusion in one of the glasses- little shy on th quality assurance. Not bad enough to send back but noticeable.
Recommends this product
Wine glasses
Great quality. A gift for a friend.
Recommends this product
Packaged
Due to the packaging the Brock in shipping twice
Response from Macy's
Thank you for taking the time to bring this to our attention. We would like to extend our sincerest apologies concerning the issues you have experienced with our product. We pride ourselves in maintaining the highest quality standards. We wish you had given us the opportunity to discuss this further with you and make this right. Feel free to reach out to us at info@lenox.com anytime with questions or concerns.
Broken to a million pieces
Arrived in MANY pieces. They may be fine if purchased at the store but there was virtually no additional packaging for the wine glasses. They arrived in a box that contained a few pieces of inflated pillows but the lightweight box of glasses (the one you would see on a shelf in a store) just easily moved around in the larger box.
Response from Macy's
I'm very sorry to hear that your wine glasses arrived in such poor condition. It must have been quite disappointing to find them broken due to inadequate packaging.
To address this issue, could you please send an email to info@lenox.com? Our customer service team will be happy to assist you further and ensure you receive a replacement or find another solution that meets your needs.
We appreciate your feedback and look forward to resolving this for you.
Shattered
Arrived shattered. It would have been nice if they told me before I drove 30 miles to go pick them up. Really upsetting as they knew because the outside cardboard box was marked, you could hear the glass and they had time to notify me. Such a bummer.
Response from Macy's
Please accept our sincerest apologies.This is certainly not the experience we want for our customers. If you have trouble getting this replaced, please feel free to send us an email to info@lenox.com. We look forward to hearing from you.