SonicarePhilips Premium Plaque Control replacement toothbrush heads 2 pack
Product details
Web ID: 20142881132 reviewssorted by Newest
is it the toothbrush he’s Diot self or the head?
I do like the toothbrush however the brush head comes off while brushing my teeth. I have had multiple of these toothbrushes in the past and never experienced such situation just purchased this and my satisfaction is far from fully satisfied.
Customer review from philips.com
Response from philips.com
Hello! We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us. We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ). Best regards, Philips Consumer Care
Fits like it’s original to the sonicare brush. Teeth feel really clean.
Recommends this product
Customer review from philips.com
Best feature: lends itself to no plaque build up.
The Phillips soniccare 2-in-1 plaque removal +whitening replacement brush soft heads are the perfect match for my gums. Not too soft in that my gums are healthier since using this brush head.
Customer review from philips.com
Disappointed
Just got this and it keeps falling off my toothbrush. It's like it won't click on and will fall off while I'm brushing my teeth. It's ridiculous. I haven't had this problem in the past with replacement heads, so I don't know if I just got a lemon or if they changed something with the design, but it's a bummer.
Customer review from philips.com
Response from philips.com
Hello there. Thank you for sharing your experience, and we're sorry to hear about the issue with your replacement toothbrush heads. We’d like to help you find a solution. Please consider reaching out to us directly on social media via Facebook/Instagram (@Philips) or X (@PhilipsCare), or through our support page: https://www.usa.philips.com/c-w/support-home/support-contact-page Our support team can assist you with troubleshooting, possible replacements, or any other support you might need. Thank you for being a valued customer, and we look forward to helping you resolve this issue. Philips Consumer Care.
They’re worth the price
Ok, I'm guilty of buying non-brand replacement brushes. I got a birthday discount and treated myself to these brush heads and the real thing really is better. They seem sturdier and the bristles are of a higher quality. I feel that the clean with the Phillips brush heads is better than with the off market brands.
Recommends this product
Customer review from philips.com
Bristles way to hard , no soft version. Do not use. This will cause thinning of enamel
Customer review from philips.com
Response from philips.com
Hello! Thank you for sharing your concerns regarding the C3 Two-in-one HX9042/65 brush heads. We understand the importance of selecting the right brush type for your dental needs, and we're sorry to hear that the bristles felt too hard and didn't meet your expectations. At Philips, we offer a range of brush heads designed to cater to various preferences and dental care requirements, including softer options for those who prefer a gentler brushing experience. We encourage you to explore our range of Sonicare brush heads to find a version that suits your needs. Options like the Sensitive or AdaptiveClean brush heads may provide the gentleness you're looking for. Your oral health is our priority, and we recommend consulting with your dental professional to select the brush head that is best for your enamel and overall dental health. If you'd like further assistance or need help finding the right brush head, feel free to contact us. Your satisfaction is important to us. We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ). Best regards, Philips Consumer Care
Not medium soft
Switched up heads and thought medium soft would be fine. The bristles are so tough I cut my gums. Unfortunately, I bought a big pack but will not be ordering again.
Customer review from philips.com
Response from philips.com
Hey, Thank you for sharing your feedback with us. We regret to hear that our product did not meet your expectations. We’d like to take a further look at it, to fix it in order to improve your experience. Please get in touch via social media. We’re available on Facebook, Instagram, and X @Philips. If you don’t use social media, you can also reach out to us via the Philips support contact page. Hope to speak with you soon! Best regards, Philips Consumer Care
Fits my mouth; has been booted up only when first purchased.
Customer review from philips.com