Philips SimplyClean (C1) Replacement Toothbrush Heads 5 Pack
Product details
Web ID: 20193250Not happy!
I have a Philips Sonicare 6100. I recently purchased a 5 pack of replacement brush heads. Both my wife and I find it very difficult to attach these to our handle. Then when finished, it's very very difficult yo remove the brush head from the handle. We're afraid we're ging to do damage to the handle, Did I order the wrong item? If so, please let me know what I should have ordered and if I can return the unused brush heads that were ordered in error. Thank you.
Customer review from philips.com
Response from philips.com
Hi, Thank you for sharing this with us. Even though most of our head replacements fit with any brush mix-ups can happen. We would love to look into it for you and point you to the right brush head for your toothbrush. Please feel free to contact us via social media. We're on [Facebook](https://www.facebook.com/Philips), [Instagram](https://www.instagram.com/Philips) and [X](https://twitter.com/PhilipsCare). Not on social media? No problem. You can also contact us through our [Support Page](https://www.philips.co.in/c-w/support-home/support-contact-page). Hope to talk to you soon! Best regards. Philips Consumer Care
Bristles come out
I bought a 5 pack and every single one has had at least a couple of bristles come off in my mouth . . . usually stuck between the gum and tooth.
Customer review from philips.com
Does not work with our Phillips brush handle
I would give this zero stars if I could. Have had Phillips sonic brushes for years. Most recent one was a HealthyWhite. Bought two packs of the C1 brush heads (not cheap) and they don't mount properly on the HealthyWhite. Started rattling and leaking brown oily fluid from the head. Decided the problem was the handle so bought a new one (Protective Clean 4500), and these heads are even worse with that! They don't fit on the handle unless you push really hard, and then you can't get it off. One head even separated because splitting the brushhead shaft took less force than removing the head from the handle. Gave a brushhead to our daughter to try on her sonic handle and it didn't work for her either - rattled and wobbled. We have been through several brush heads in the pack and they are all the same. The package says these heads are compatible with all Sonic toothbrushes but this is simply NOT TRUE. Now we have two handles (presumably the first one still works) and no heads, and no idea which replacements to order that will work.
Customer review from philips.com
Response from philips.com
Hi Alihay, Thank you for writing your review. We are sorry to hear about your experience with the Philips Sonicare C1 SimplyClean Brush heads. In this case, we would request you to please reach out to us via social media. to please reach out to us through social media. We are available on Facebook (@Philips) and X (@PhilipsCare). If you do not use social media, you can also contact us through our contact page: www.Philips.com/contact. Kind regards, Philips Consumer Care
Confusing Description on Package
Back of package describes the bristles as "extra soft" rounded bristles sensitive on teeth and gums but the front of the package says its a "medium," which are not sensitive for teeth and gums.
Customer review from philips.com
Response from philips.com
Hi there, Thank you for writing your review, and we are sorry to hear about the issue you have experienced with the Philips Sonicare C1 SimplyClean Toothbrush heads. In this case, we kindly request that you contact us via social media so we can look into this for you. We are available on Facebook (@Philips) and X (@PhilipsCare). If you do not use social media, you can also reach out to us through the contact page: www.Philips.com/contact. Kind regards, Philips Consumer Care
head prematurely detaches from metal mounting ring
After loyally using multiple Sonicare products for years, these C1 SimplyClean heads (HX6015/03) are big disappointments. The metal mounting ring inside the plastic head detaches after about 2 weeks. This has now happened with 2 heads from the same package. If you start to hear an unusual vibration while brushing, it is starting to happen. Before it self destructs, however, it does work very well.
Customer review from philips.com
Response from philips.com
Hi there, Thank you for taking the time to write your review. We are sorry to hear about your experience with the Philips Sonicare Toothbrush. All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1& 24/7. If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X. Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact. Kind regards, Philips Consumer Care
We love the soft yet firm bristles for cleaning.
Great product. The blue bristles let you know when you need a new head.
Recommends this product
Customer review from philips.com
from Philips and they come off while brushing
I have two different shafts and these brush heads come off while brushing using either one of the shafts.
Customer review from philips.com
Response from philips.com
Hi there, Thanks for taking the time to leave a review. We're sorry to hear about your experience with the Philips Sonicare brush heads. Please note that if your brush head falls off your toothbrush handle, ensure that the brush head is attached correctly. Attach the brush head with the bristles in the same direction as the buttons. A small gap will remain between the handle and brush head as needed for vibration. Also, ensure that the bottom of the brush head and the area around the metal shaft are free of debris. You can clean it with lukewarm water or a soft cloth. We hope this was helpful. However, in case the issue still persists or you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact. Hope to speak to you soon. Kind regards, Philips Consumer Care
Does a great job cleaning your teeth
The tooth brush heads do a great job getting my teeth cleaned. The bristles are not to soft or to hard.
Recommends this product
Customer review from philips.com