RokuUltra 4K Streaming Player (2024) - Black
Product details
Web ID: 205235831,022 reviewssorted by Newest
buttons
haft to press on buttons very hard for them to work correctly
Customer review from roku.com
Response from roku.com
Hi James, this doesn't sound quite right, and we'd like to help. Please visit us online at support.roku.com/contactus to connect with an agent who can assist in troubleshooting this with you. Your feedback is very important to us, and we’re eager to assist. Thank you! Roku Customer Advocate
Nice but it could be great if...
I love my basic Roku on my other TV. I bought the Ultra for this TV because it is supposed to have wifi6. Wifi 6 has only worked once for a few minutes. My PC always works on wifi6. Also, the other Roku shows frames when going fast forward or backwards so you know when to stop (more or less). The Ultra only shows time, so when you are trying to FF through commercials it is a PIA. Add the frames like the other Roku units and improve wifi6 reception then it will be great. Until then it is a waste of money!
Customer review from roku.com
Response from roku.com
Hello! We appreciate your feedback. We value customers who provide their feedback. We assure you that we will share it with the respective team. Always remember that you can restart the Roku device by going to Settings > System > System restart. Also, you can reset the connection, go to Settings > System > Advanced system settings > Network connection reset > Reset connection. If the issue persists, you can contact our support team at support.roku.com/contactus. Happy Streaming!
Great!
Streaming is smooth, the apps run great. Sport shows run at 60 fps, which is what I like too.
Customer review from roku.com
Sad Product and Terrible Service
12 hours of troubleshooting and Roku wants to do another 6 instead of standing behind their product. Customer service is the worst that I’ve ever encountered.
Customer review from roku.com
Response from roku.com
Hello Jason! We're sorry to hear about your experience—this isn’t the level of service we aim to provide. We see that you’ve already reached out, and your case has been forwarded to the appropriate team for further investigation. In the meantime, we appreciate your patience and understanding. For updates, please stay in touch with our customer service team at http://support.roku.com/contactus. Thanks for sharing! Roku Customer Advocate
Good to use
Simple, easy to use. Very good product. Price is right love to use.
Customer review from roku.com
Roku
I love Roku I wasn’t sure about it but so far so good !! Even customer support Thank you Roku
Customer review from roku.com
Love Roku!
Roku Ultra really can't be beat for streaming. This is the 3rd one I've bought for home, for different tv's. I also bought one for a gift. We even use these on smart tv's - it's just easier and works better. I just can't say enough good things about Roku Ultra. One thing that would be nice though, would be to have a longer cable for charging the remote, or a wall charger for that.
Customer review from roku.com
Don't buy if you want Netflix in 4K
I had read that this product supports Netflix in 4K. It does not.
Customer review from roku.com