Product details
Web ID: 21323318812 reviewssorted by Newest
Just okay
Just okay to clean surface level but anything deeper, it doesnt do.
Customer review from Shark Ninja
Response from Shark Ninja
Hi Avan, Thank you for taking the time to leave a review. We're sorry to hear that the product hasn't delivered the deeper cleaning performance you were expecting. We understand how disappointing that can be when you're relying on it for a thorough clean. We appreciate your feedback and will be sure to pass your comments along to the relevant team for review. In the meantime, we'd like the opportunity to learn more about your experience. Please contact our Customer Service team using the link below: https://support.sharkninja.ca/en-CA/contact-us Our team will be happy to look into this further and provide assistance. Kind regards, Shark Home
Mostly good
We like everything about it except it will not connect to our WiFi and we’ve tried everything. Because no WiFi connection I can’t operate the Shark from my phone.
Customer review from sharkninja.com
Very useful robot
I bought a replacement robot after the first one did not respond to charging in the dock. I use the robot every day and is a big help with chores around the house.
Recommends this product
Customer review from sharkninja.com
ok
Easy use, nice small size. But the cleaning results are honestly not impressive.
Customer review from Shark Ninja
Response from Shark Ninja
Hi Marie, Thank you for taking the time to share your feedback on the Matrix Robot. We're sorry to hear that the cleaning results did not meet your expectations. We understand how important effective cleaning performance is, and we're disappointed that the product fell short for you. At the same time, we're pleased to hear that you found it easy to use and appreciated its compact size. We appreciate your honest feedback and will be sure to share your comments with our product team as we continue to improve our products and the overall customer experience. Kind regards, Shark Home
Huge disappointment
I bought this for our new home in December, by the end of January the mopping feature stopped working. Waited forever to get a replacement because they had to wait to see if the “parts” would come back into stock. The little release lever broke on that one. Got the new one, this one can’t follow its own map for crap. If we try to vacuum more than 1 room at a time, it leaves the base then returns 20 seconds later saying it completed the job. Doesn’t seal to the base properly so you have to manually empty it instead of it emptying itself. And the little release lever broke in this one too. These are so expensive. Why do they only last a couple months?
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for your feedback. Please accept our sincere apologies for the issues you've experienced with your Matrix Robot, from the mopping feature no longer working to the mapping and self-emptying concerns you've described. We can understand why that would be frustrating. We do offer self-troubleshooting for app and robot behaviour concerns. Please check out the guide below and follow the recommended steps. If you'd prefer to speak with us directly, feel free to contact us using the number provided in the link. We'd welcome the opportunity to take a closer look at this with you. If the issues persist, we'll be happy to review your warranty options and arrange any replacement parts or a replacement unit if needed. We're here to help. Troubleshooting https://support.sharkninja.com/article/RV2600WA-Series-Shark-Matrix-Plus-2-In-1-Robot---Troubleshooting-Guide Contact Us https://support.sharkninja.com/contact-us Kind regards, Shark Home UK
New shark
I am so glad to get my new machine. I have used it and loved it.
Customer review from sharkninja.com
Not as expected
Does not work well, the suctioning isn’t as strong as other vacuums.
Customer review from Shark Ninja
Response from Shark Ninja
Hi Vick, Thank you for taking the time to leave a review. We understand how disappointing it can be when your vacuum doesn't deliver the suction performance you were expecting, especially when you're relying on it to make cleaning easier. We appreciate you sharing your experience with us, and we'll be sure to pass your feedback along to the relevant teams for review. In the meantime, we recommend referring to our self-help guide below for troubleshooting steps that may help improve performance: https://support.sharkninja.ca/en-CA/article/RV2600WA-Series-Shark-Matrix-Plus-2-In-1-Robot---Troubleshooting-Guide If the issue continues after trying the suggested steps, please follow the instructions at the end of the guide to reach our Support Team for further assistance. Kind regards, Shark Home
Cheaply made, bad engineering
I had this vacuum/mop for less than a month and it broke, then they replaced it and I used the second vacuum and it broke on the 3rd day. The plastic grey piece that snaps the reservoir to the vacuum keeps breaking. The spring is way too strong and the grey plastic button is way too thin. Same problem with different vacuums. Poorly made. This is now my 3rd attempt to try out the vacuum to see if it’ll work or break again…
Customer review from sharkninja.com
Response from sharkninja.com
Hi Alisha, Thank you for sharing your experience with us. We are disappointed to hear about your robot keeps breaking. We can understand how frustrating it must be to have a product fail within the first month, receive a replacement, and then encounter the same issue again just a few days later. This is not the ownership experience we want for our customers. Rest assured your feedback will be shared with our product development team. Our team is here to support every step of the way. Kind regards, Shark Home