Item is beautiful, but not what I ordered

Since what I received is much shorter with a gold rim around it, than what I was supposed to receive which has no rim, I'm going to assume I was sent the wrong item. No worries, I figured I'd go ahead and use it since it matched my set (which is lovely, BTW -- this is a complaint against Macy's); however, the seal in the gold rim is incomplete, causing it to act like a dribble cup every time you drink from it. Now I get to send it back without credit for shipping despite the fact that I was sent the wrong item (because Macy's hasn't thought of that within their you-can-never-talk-to-a-human return system), and play roulette in hopes of getting the CORRECT item this time, paying twice for shipping! All retailers should add an extra level of service for when they've made the mistake on their end!