Swirl by CREAMi Ice Cream and Soft Serve Maker
Product details
Web ID: 21985093Ratings & Reviews
71 customer images
Ice Cream has an icy texture and tastes watery
Not sure this was our best purchase…. Our diet is “plant based” and thus we use plant or nut based milk in our ice cream recipes. The machine does process our frozen ingredients as advertised but so far all have an icy texture and watered down flavour.
Customer review from Shark Ninja
Response from Shark Ninja
Hello Brendan, Thank you for taking the time to share your review. We sincerely regret to hear that your ice cream had an icy texture and appeared watered down, which may be due to the type of milk used. We understand how disappointing this experience must have been, and we truly appreciate you bringing it to our attention. Please be assured that your feedback will be shared with the appropriate internal teams for further review. We are committed to continuously improving our products and customer experience. If you need any further assistance with your Creami, please don’t hesitate to reach our Customer Service team at 1-855-520-7816. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Ninja Kitchen CA.
Recommend to everyone!
My family purchased this a month ago and use it weekly! It’s our new favorite kitchen item! It is so versatile and makes even greater ice cream than you can ever buy
Recommends this product
Customer review from sharkninja.com
Simple, Healthy, and Surprisingly Fun
This ice cream maker is really easy to use and clean. I like that I can customize recipes and try different flavors depending on my mood. What I like the most is that I can use good-quality milk and ***replace sugar with zero-calorie allulose***. It feels good to make ice cream that tastes great but doesn’t make me feel guilty. Simple and satisfying.
Recommends this product
Customer review from sharkninja.com
Ninja soft serve
The ice cream machine is loud,. Frozen mix after blending comes out too soft to hold shape. When blended mix is harder, the machine struggles to dispense. I’ve only made 6 sets and not so impressed with the machine. But if you want to spend lots more for an ice cream machine, you might get different results. You need to be creative in-order to get expected results.
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for sharing your experience with the Swirl. We’re glad to hear you’ve enjoyed experimenting with different frozen treats and appreciate your creativity in making it work for your needs. We’re sorry to hear about the challenges with texture and dispensing, as well as the noise level. Your feedback is incredibly valuable, and we understand how these issues can impact your overall experience. We’re continuously working to improve our products, and insights like yours help guide those improvements. If you’d like to explore tips for optimizing consistency or troubleshoot the dispensing issue, please reach out to our team by phone at 1-800-365-0135 We’d be happy to look into this for you and help you get the best results possible. Warm regards, Ninja Kitchen US
Great gift
Brought this as a gift for my daughter, she just loves everything about it, so easy to use and great ice-cream everytime
Recommends this product
Customer review from sharkninja.com
Ninja CREAMi Swirl
It looks like a good machine that's produced i love ice cream thats what it make soft ice cream i wish i had me a Ninja CREAMi. Swirl.
Customer review from sharkninja.com
Be great if it worked
Worked once then it stopped working. About to go through the customer service and we will see if it’s just an expensive paperweight.
Customer review from sharkninja.com
Response from sharkninja.com
Hi there, Thank you for sharing your experience. We’re truly sorry to hear that your Swirl stopped working after just one use—that’s definitely not the quality or reliability we aim to deliver, and we understand how frustrating this must be. Your feedback is very important to us, and we’d love the opportunity to make this right. Please reach out to our Customer Service team at 1-800-365-0135 and we’ll do our best to assist you with troubleshooting or exploring a solution. Thank you again for your honest review and for giving Ninja a try. We hope to turn this experience around for you. Warm regards, Ninja Kitchen US
Works great
I bought this for my wife. She loves it. She makes sugar free soft serve
Customer review from sharkninja.com