NestlElegant Velvet Removeable Cover 2-Pack Decorative Pillows, 16" x 16"
Product details
Web ID: 2202726814 reviewssorted by Newest
Not what was expected
The color and the quality , was not the same as indicated on the site .
Response from Macy's
We're sorry to hear that the color and quality did not meet your expectations or match the product listing. We apologize for the disappointment. If you are not satisfied with the item, you are welcome to return it for a refund in accordance with our return policy.
Horrible
Got the pillows no covers!! Why? Extremely disappointing. Macy’s you need to do better! Where are my covers? Do not buy!
Response from Macy's
We're very sorry to hear that your order arrived incomplete and understand your frustration. We sincerely apologize for the inconvenience. Please contact our Customer Service team, and we’ll be happy to review your order and assist you with a resolution.
Nestl Pillows
I ordered pillows, all I received were 2 covers, no pillows. Careless picker and dispatcher.
Response from Macy's
We sincerely apologize for the inconvenience caused. We understand how frustrating this situation must be. Please contact us directly at (845) 335-7137, and our team will be happy to assist you and resolve this issue as quickly as possible.
Sent inserts no cover
I was sent to pillow inserts no removable cover. Decided to keep them & order 2 covers elsewhere.
Response from Macy's
We’re sorry to hear about your experience and the inconvenience caused. Please contact us at (845) 335-7137, and we’ll assist you in resolving this issue promptly. Thank you.
not as described
recieved the 2 pillow inserts but the covers were not in the package.
Response from Macy's
We’re sorry to hear about your experience and the inconvenience caused. Please contact us at (845) 335-7137, and we’ll assist you in resolving this issue promptly. Thank you.
Velvet Pillows
The color was perfect! Unfortunately they come now assembled with the inserts. The inserts provided are not the correct size for the 16x16 covers. I don’t have the energy to return so I will find some inserts on my own.
Cheap and pink not burgandy
Not at all what I wanted
Response from Macy's
Thanks for sharing,
I am sorry to learn this. Kindly reach out to us with your order ID so we can resolve the issue promptly.
Covers not Pillows
Because of how the description is written I thought I was getting pillows with removable covers. Returned the pillow covers.
Response from Macy's
We're sorry for the misunderstanding and any confusion caused by the product description. We sincerely apologize for the inconvenience.