NIGHTSilk Sleep Mask, Oversized - Eye Mask, Machine Washable
Product details
Web ID: 2247291469 reviewssorted by Newest
Very small
Very small. It gave me a headache right off because it is so tight on my head. I will have to cut it apart & put velcro on it to be able to use this mask.
Response from Macy's
Thank you for sharing your feedback. We’re sorry to hear the sleep mask felt too tight and caused discomfort. That’s definitely not the experience we want for our customers. We appreciate you taking the time to let us know, as fit and comfort are very important to us and your comments help us improve future designs. If you haven’t already, please feel free to reach out to hi@discovernight.com so we can help change your experience and make this right for you.
Unfortunately too tight
I bought this mask for my daughter for last Christmas because the oversize seemed promising. Unfortunately it is just too tight and she cannot wear it at all. The material is nice.
Response from Macy's
Hi Andrea,
Thank you for taking the time to share your feedback, and I’m really sorry to hear that the mask did not fit your daughter as expected. I understand how disappointing that must be, especially since it was intended as a gift. I’m glad to hear you liked the material, though.
We’d really appreciate the opportunity to look into this and try to make it right for you. If you’re open to it, please reach out to us directly at hi@discovernight.com
so our team can assist you further and review possible solutions.
Thank you again for your feedback and support.
100 Pure Silk Sleep Mask Oversized
The only thing I would change about this sleep mask would be adding an adjustable strap.
Recommends this product
Response from Macy's
Thank you for your thoughtful feedback. We’re so glad you shared this with us.
Adding an adjustable strap is a great suggestion, and insights like yours are incredibly helpful as we continue improving our products. We’ve shared your comment with our product development team so they can take it into consideration for future updates to our sleep masks.
We truly appreciate you taking the time to help us make our products even better.
Too tight for the average head
Very tight fit. Small heads only
Response from Macy's
Thank you for your feedback. We’re sorry to hear the fit felt tight for you. Our design is intended to provide a secure, stay-in-place fit, but we understand comfort can vary from person to person.
If you’d like, please reach out to our support team and we’d be happy to further assist you!
Too small
This was too tight for my daughter and even her boyfriend said it was tight! No bueno
Response from Macy's
Thank you for letting us know. While this style is adjustable, we completely understand that every individual’s head shape and size is unique, and fit can vary. We’re sorry it didn’t work out for your daughter!
Please reach out to us directly and we’ll be happy to help find a better option.
Slow shipping
I purchased on November 21. It is December 1, and I’ve still yet to receive the item. Horrible shipping wait time.
Response from Macy's
Hello Dana,
Im so sorry to hear you are experiencing slow shipping issues. This is definitely not up to the NIGHT standards. We thank you for your patience and are happy to remedy this if you reach out to us directly at Discover NIGHT!
Best Sleep Ever!
Soft and comfortable and doesn’t cut into your head and ears. 8
Recommends this product
Perfect Eye Mask
I love that this sleep mask is oversized and comfortable. Contrary to some other reviews, I don't find the band too tight. It's comfortable, stays in place, and has helped me sleep better!
Response from Macy's
Hi Bianca, thank you so much for sharing your experience! We’re thrilled to hear your sleep mask is helping you rest better and that you’re loving the comfort.
We appreciate your support and invite you to explore our other products, we’d love to help you find more favorites for your sleep routine!
Also, don’t forget to take a screenshot of your review and send it to hi@discovernight.com to receive your discount code.