BrevilleLuxe Brewer™ Drip Coffee Maker
Product details
Web ID: 2301185375 reviewssorted by Newest
Machine vibrates loudly when brewing.
This is our second Breville drip coffe machine, the heating element went out on the first one. The one complaint we have with this new machine is that it is very loud when brewing. I believe it's the removable water basin vibrating. Whatever the case, is very loud. I would suggest purchasing the model that does not have the removable water basin.
Customer review from breville.com
Good coffee but with quirks.
Having used this coffee maker now for a couple of weeks now I have some thoughts to share on my experience with this coffee maker. I will say, so far it makes great coffee with the standard brew setting. I have not tried the custom setting yet to fine tune it further. Before purchasing it I did read other customer comments just to get a sense of what I was getting into this machine. Some of the comments talked about the noise of machine when brewing and the user interface (clock vs. no clock). When initializing the machine for the first time, you set the actual time - and that is the last you ever see of it, because it doesn't display the time when idle. I personally found the user interface to not be user friendly, and the instructions to be rather cryptic. A few times now I've had to pull the plug on the machine and reset the time because I accidentally started a brewing when I was trying to set the timer, and there was no way to cancel once it started its brew cycle. Or, if there is a way I don't know about it. Again instructions and user interface and user experience could be vastly improved in my opinion. It is not intuitive. In terms of the noise you definitely notice it. There are two sound levels, I am not sure if it is a compressor or what but it is audible and despite rubber pads to insulate the machine from the counter, the vibration still transfers to the counter. In my first experience I was very startled by the noise, I am somewhat used to it now. That said the very first time the vibration travelling through the countertop was transmitted to a nearby appliance causing some metal on metal to rattle, and once I located the source of the sound, and separated the two items, the rattling stopped. So all in all, I like the coffee maker, and maybe because it was more expensive than other options, I want to like it, it has it's quirks, but it does make a good cup of coffee.
Customer review from breville.com
Good brewer, loud water tank lid
The brewer and carafe work well. However, the water tank lid is loud because it vibrates while brewing. A heavy object that won't fall off the lid can dampen the sound.
Recommends this product
Customer review from breville.com
Thermal Carafe does not keep coffee hot
This coffee maker with thermal carafe does not keep coffee hot. Description says "Dual-wall thermal carafe will keep your brew hotter for longer – up to 4 hours above 150ºF / 65ºC". Not even close. At 2 hours after brew I am showing 120 degrees. I wish I had bought the glass carafe version with hot plate. Spent a lot of money for something that I am 20% happy with.
Customer review from breville.com
Response from breville.com
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Too confusing to program
I’ve had this coffee maker for almost a year and I’ve decided I do not like it. It is very hard to program. There is no on/off button so if you make a mistake, you have to unplug machine. Cannot figure out how to put in a timer once and have it repeat daily. Always have to reprogram. Coffee is also weak and cannot figure out how to make it stronger. Machine is great looking but functionality is poor. I do not recommend this.
Customer review from breville.com
Response from breville.com
We're sorry to hear of your disappointment. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
I believe something is wrong?
There is no clock on the new brewer and the timer never stops - 9 hours since last brew is kind of rediculous. I keep meaning to call but time makes it most difficult. Can someone tell me what is wrong that it will hold the time since brew forever and there is no easy way to get rid of it only the arrow resubmit.
Customer review from breville.com
Response from breville.com
Please accept our apologies for the inconvenience and allow us the opportunity to correct the situation. Since this is a public forum I would ask you to file a new Case through this Breville web link https://support.breville.com/s/?language=en_US®ion=us&brand=breville with a subject line of BVUS260521-RS. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively, you can reach out to our Consumer Support Specialists at 866-273-8455.
Terrible customer service Bad product
I purchased this brand new, and it does not work properly. The machine often fails to start brewing after I press brew. The timer starts, but the brew cycle does not actually begin unless I turn the machine on and off several times. For a premium coffee maker at this price, this is unacceptable. Customer service has been even worse. I called multiple times, was told someone would follow up, and no one did. The agents were rude and unprofessional, and now I cannot get anyone to respond or help me resolve the issue. The product is less than a month old, and I still cannot use it reliably. Breville needs to contact me immediately and resolve this warranty issue.
Response from Macy's
Please accept our apologies for the inconvenience and allow us the opportunity to correct the situation. Since this is a public forum I would ask you to file a new Case through this Breville web link https://support.breville.com/s/?language=en_US®ion=us&brand=breville with a subject line of MUS260521-RS . Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively, you can reach out to our Consumer Support Specialists at 866-273-8455.
Do not understand why it make a loud noises in some instances
Not so simple, but makes good coffee.it makes a loud sound sometimes.
Recommends this product
Customer review from breville.com
Response from breville.com
We're sorry to hear about your experience. Thank you for your review and your feedback. We do value customers' input. We'll pass along your feedback to the appropriate people, as we are continuously trying to improve our customers’ experience.