440 reviewssorted by Newest
Lovely tree that is easy to setup
This is a lovely tree. It is sparse but looks very nice and quite realistic. It is very easily assembled and comes with a storage bag for easy takedown and storage. The hardest part by far is adding and removing ornaments. I’ll likely purchase another.
Recommends this product
Customer review from Balsam Hill
Lovely
Lovely and delicate , open tiers which hold ornaments well
Recommends this product
Customer review from Balsam Hill
Broken branches
My tree has branches that are broken. They hang down with what looks like a string. I called and they wanted me to return before they would replace it. I needed a tree for xmas and I dont want to go through the trouble of packing it up. So I am stuck with it. I thought I would get a decent tree at this price.
Customer review from Balsam Hill
Response from Balsam Hill
Thanks for your review. The tree is designed with realistic, flexible branches that achieve their full shape once fully fluffed, and we also have a fluffing video to help bring out the tree’s best overall appearance. We can send a replacement once the original tree is returned to ensure a smooth and accurate exchange process. If you need further assistance, we're happy to help.
So realistic!
Beautiful tree! Just what I wanted! Looks like you just brought it in from outdoors.
Recommends this product
Customer review from Balsam Hill
Flocked tree
Great quality ! Easy to assemble. Looks great too.
Recommends this product
Customer review from Balsam Hill
Beautiful, quality of course!
Love love love, I will order the larger one next year
Customer review from Balsam Hill
Beautiful tree
This tree proved even better in person than the photos. It is our first artificial tree and I had some trepidation but so glad I purchased it! it is really beautiful!
Customer review from Balsam Hill
Disappointing, to skinny and short at top and snow does not look like the photo at all.
I wanted a second tree and I bought this one at half off and to be honest it is not worth what it cost st half off. Sparse and not spaced nicely. Very little snow. Not impressed at all. And I had a Balsam Hill tree I loved before but had issues with the lights. They sent me new lights and I could never get them working and how would you ever attach them. I hired a handyman and he had no luck. The tree was beautiful but not with sparse lights. This tree is not good at all. So sparse at the top and skinny. I do not recommend it.
Customer review from Balsam Hill
Response from Balsam Hill
Thank you for your feedback. We’re sorry to hear that this tree did not meet your expectations in fullness, spacing, or lighting. We understand your frustration, especially after your positive experience with a previous Balsam Hill tree. Your comments regarding product quality and lighting have been shared with our team to help improve our products and customer experience.