37 reviewssorted by Newest
Light and silky, healthy shine
I have been using Night Silk Protein for about 6 months on my freshly washed wet hair. My hair is healthy and shiny. This product reduces frizz and feels light, no “heavy product“ or sticky feel. I love it.
Recommends this product
Response from Macy's
Thank you so much for sharing your experience. We're thrilled to hear that you've been enjoying the Silk Protein Leave-in Conditioner Spray for the past six months. It's wonderful to know that it’s helping keep your hair healthy, shiny, and frizz-free without that heavy or sticky feeling. That’s exactly what we designed it for.
We truly appreciate your support and are so glad it’s become part of your hair care routine.
Absolutely Fantastic
My hair was extremely damaged and I was @ my wits end trying everything with no results!!!! But thank god I came across this product. Complete game changer my relaxed colour treated hair is finally where it needs to be. From the first use I’m impressed by how well it works.
Recommends this product
Response from Macy's
Thank you for sharing your experience! We’re thrilled our product helped restore your relaxed, color-treated hair from the very first use. For anyone struggling with damaged hair, we’re here to help you get it back to its best.
Silky hair
This product is amazing. My hair felt like silk after applying it. I will continue to use it.
Response from Macy's
Thank you so much for your review. We’re thrilled to hear your hair felt like silk after using it. That’s exactly the experience we hope for.
We’re so glad you’ll be continuing to use it, and we truly appreciate you sharing your feedback.
Beware of this 3rd party vendor!!
I shipped back the conditional sprays but never received my refund. I called customer service 2 times but no help. This vendor is not honest. I will not recommend it. Will not buy from them again. Beware of this 3rd party vendor.
Response from Macy's
We are truly sorry to read this. This is absolutely not the experience we want anyone to have.
If you returned the sprays and have not received your refund, something clearly needs our immediate attention. We would never intentionally withhold a refund, and we take concerns like this very seriously. Please email us directly and we will take care of this right away!
We sincerely apologize for the frustration and would appreciate the opportunity to make this right.
Love this hair product
Product is great, but hard to find, glad I found on this site, but unfortunately since it’s so difficult to find, I will no longer be purchasing, but like I said, this stuff is great and makes your hair feel silky!
Response from Macy's
Hi YB, We're so happy you love it and that it makes your hair feel silky, but we’re sorry it’s been hard to find! Can you reach out to us on where and how you searched (search terms, navigation) so we can make it easier to find?
Amazing product
It’s do wonderful for the hair
Silky and full
Great product!
Recommends this product
On average, customers rate the Daily use/use as treatment of this item as Use as treatment.
Daily use/use as treatment
On average, customers rate the Natural hold/lasting hold of this item as Lasting hold.
Natural hold/lasting hold
Never received
Product never received - shows delivered, waiting for refund
On average, customers rate the Daily use/use as treatment of this item as Use as treatment.
Daily use/use as treatment
On average, customers rate the Natural hold/lasting hold of this item as Lasting hold.
Natural hold/lasting hold
Response from Macy's
Thank you for your honest feedback, Cind! We’re really sorry to hear that your order shows as delivered but never arrived. You’re absolutely right to call this out, this is not the experience we want for our customers.
We understand how frustrating this must be, and we take situations like this very seriously. We’re currently reviewing cases like yours more closely with our carriers to help prevent this from happening in the future.
We’d really like to help make this right for you. Please reach out to us directly so we can look into this further and arrange a replacement or refund as quickly as possible.