Product details
Web ID: 237855659 reviewssorted by Newest
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I have not had this bag a month and the handle has come apart. Love how it's made great size. Can only carry it as a shoulder bag.
Customer review from Colehaan
Response from Colehaan
It looks like our customer service team was able to help you with this issue. Sorry for the inconvenience and we hope to see you back online soon! Thank you for providing feedback.
Hardware broke
I received this bag on 12/04/25 and used for less than 2 weeks and the hardware already broke. The gold nob piece fell off when I was in a store and is nowhere to be found. This is terrible quality for what should be a decent handbag.
Customer review from Colehaan
Response from Colehaan
So sorry to hear of your experience. Our customer service team will reach out to you.
Absolutely beautiful and roomy purse
This purse is beautifully made, very spacious (it is rather large, with a stiff square bottom). You can see the quality in every detail. Wonderful combo of colors so I will be able to use this with any outfit I might wear.
Recommends this product
Customer review from Colehaan
Hardware Malfunction
I too had the same experience as one of the other reviews. Used this bag 3 maybe 4 times and when I went to pick it up by the handles today, one of the pieces of hardware is missing that holds the handle in place. Sadly, returning and not repurchasing as it will likely happen again.
Customer review from Colehaan
Response from Colehaan
We are sorry to learn about your experience, but our Customer Service team will be happy to assist you. Please give them a call at 800-695-8945.
I love this satchel!
Love it! Well-made and durable!*3*
Recommends this product
Beautiful and functional
This bag was a bit smaller that I imagined and for that, I am thankful. I did not want a briefcase! This has plenty of room for all of my needs and it will be great to travel with. The quality is the first rate craftsmanship that Cole Haan has built its reputation on. The colors are versatile enough to wear with just about everything. I am very happy with my purchase.
Recommends this product
Customer review from Colehaan
Hardware problems.
I have used it for two days and the hardware on one handle has fallen off and canned be fixed. So so disappointed because I love the bag.
Customer review from Colehaan
Response from Colehaan
We are sorry to learn about your experience, but our Customer Service team will be happy to assist you. Please give them a call at 800-695-8945.
Systemic Failure of Handle
My wife purchased this bag and I've had to spend some time repairing the handles. There are 4 screws in the handle that provide support. When an interior screw comes out the bag the handle loses support and no longer functions. An additional 2 screws in each side of the handle cover the support mechanism. When my wife asked if she should return the bag after the handle broke the first time - I was like nah, I can get it. At that time I should have used glue (loctite) to repair all 4 corners. My laziness got the best of me and now I'm on my third side of the handle. If you've seen the other review of this purse this is not an isolated incident. Manufacturer should have used an adhesive to secure on the screws. I'm sure the little hands that produced this bag would have a far easier time doing this than I've had.
Customer review from Colehaan
Response from Colehaan
We are sorry to learn about your experience. Please review your email for response. Sorry for any inconvenience and we hope to see you back online or in-store soon!