CuisinartDGB-30 Grind & Brew Single Serve Coffee Maker
Product details
Web ID: 23896977585 reviewssorted by Newest
Disappointed
I was really disappointed with this coffee maker. It fails to brew consistently, or doesn't make coffee the way it's supposed to. I followed all the setup instructions and tried troubleshooting, but the problems continued. For something that's meant to make a simple cup of coffee, it's been frustrating and unreliable. I expected much better quality and performance for the price. Unfortunately, I can't recommend this product based on my experience.
Response from Macy's
We're sorry to hear that the Cuisinart DGB-30 Grind & Brew Single Serve Coffee Maker did not perform as expected and understand how frustrating inconsistent brewing can be. To help improve performance, we recommend ensuring the grinder, brew chamber, and water pathways are cleaned regularly, using the correct grind amount, and descaling the unit according to the care instructions, as buildup can affect brewing consistency. If the issues continue after troubleshooting, please contact our Consumer Assistance Center at 1-800-726-0190 so we can further assist. Thank you for sharing your feedback, as it helps us continue improving our products and providing a better consumer experience.
I am the only one in my household that drinks coffee, so I thought this would be perfect. It's grate for single cups of coffee; however, the brew settings seem to be all the same, inconsistent with amount of water used to make different amounts, and the coffee tastes burnt. Wish there was a way to turn down the temperature. Easy cleanup. Would give it 5 stars if the brew settings worked and could adjust the temperature
Customer review from cuisinart.com
Response from cuisinart.com
We're sorry to hear that the Custom Grind & Brew Single-Cup Coffee Maker did not fully meet your expectations. For the best flavor, we recommend using a slightly coarser grind, ensuring the brew basket is cleaned regularly, and confirming the selected cup size matches the amount of water in the reservoir, as these factors can affect strength and taste. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference Ticket #8901064081 so our team can provide additional troubleshooting assistance and learn more about your concerns regarding the brew settings. We appreciate your balanced feedback, especially your comments about the easy cleanup, as it helps us improve our products and consumer experience, and we thank you for taking the time to share your thoughts.
Excellent Coffee Maker
Best coffee maker I’ve ever had. I regret not having switched out my KCup brewer earlier because there is no comparison in the quality of the brew, no matter what K cup you’re using
Customer review from cuisinart.com
Fantastic Coffee
This is exactly what I was looking for! I have always been loyal to Keurig but when mine broke I decided to try something new. This machine is very easy to use and delivers exceptional coffee.
Recommends this product
Customer review from cuisinart.com
Frustrating
My machine keeps clogging and is not grinding the beans. Very frustrating to have to remove everything & clean every other day (4cup)
Customer review from cuisinart.com
Response from cuisinart.com
Thank you for taking the time to share your experience with the Custom Grind & Brew Single-Cup Coffee Maker. We’re sorry to hear about the repeated clogging and grinding issues you’ve encountered. We recommend ensuring the grinder chamber and brew components are thoroughly cleaned and completely dry, using fresh whole beans that are not oily, checking that the grinder is not overfilled, and making sure the filter and coffee grounds are properly positioned to allow for smooth brewing. If the issue continues, please contact our Consumer Assistance Center at 1-800-726-0190 and reference Ticket #8901062026 so our team can provide additional support. Thank you again for your feedback—it helps us identify opportunities to improve our products and better serve our consumers.
Just Stopped Working
Got this coffee maker for Christmas, woke up in June to make coffee and beeps at me 11 times no coffee. tried un plugging it, reseating the water reservoir, cleaning out the coffee bean grinder - nada. Followed all recommendations to fix - nada. Very Disappointed, I really loved it until it just stopped working.
Customer review from cuisinart.com
Response from cuisinart.com
Thank you for sharing your experience with the Custom Grind & Brew Single-Cup Coffee Maker. We're sorry to hear the unit stopped working after several months of use, especially since you had been enjoying it prior to the issue. Since you've already tried common troubleshooting steps, including unplugging the unit, reseating the water reservoir, and cleaning the grinder, please contact our Consumer Assistance Center at 1-800-726-0190 and reference Ticket #8901059166 for additional troubleshooting and potential warranty assistance. Thank you for your feedback; we appreciate you bringing this to our attention and value the opportunity to assist.
Great machine, small hiccup.
It’s hard to tell what mode the machine is in, in the morning darkness. The LED lights are bright and you can’t see the print. Definitely not a deal breaker.
Recommends this product
Customer review from cuisinart.com
Leaks.
I love the concept of this machine. I am the only one who drinks coffee in our home. Every time I fill the water reservoir it leaks all over my counter from the bottom seal. I’ve tried a few thing to get it to stop. Nothing.
Customer review from cuisinart.com
Response from cuisinart.com
We're sorry to hear your Custom Grind & Brew Single-Cup Coffee Maker is leaking, especially since you enjoy the convenience of brewing a single cup. To help prevent performance issues, be sure not to overfill the water reservoir beyond the max fill line and periodically clear any coffee grounds from the chute area, as buildup can affect operation and cause excess moisture. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference Ticket #8901072449 so we can learn more about the leak and assist further. Thank you for sharing your feedback with us; your comments are valuable and help us continue improving our products and consumer experience.