ASUSRT-AX1800S Dual Band Wi-Fi 6 Router
Product details
Web ID: 23962270147 reviewssorted by Newest
Asus is a poor product
No support, router won't work , tried for hours to get router to recognize any devices
Customer review from https://www.asus.com
Response from https://www.asus.com
Dear Valued Customer, We're truly sorry for the hours of frustration with your non-functional router and lack of support. This is not the experience we want. Please try a full power cycle (unplug the router and modem for 60 seconds, then plug the modem, then the router). If devices still aren't recognized, contact us immediately at customerloyalty@asus.com. We are committed to resolving this directly for you. Please copy a link to this post as a reference. Thank you for choosing ASUS! Best Regards, Adrian ASUS Customer Loyalty – US Support
Could not get VPN work
Unless you are super techy don’t waist your time won’t happen. I could not get the VPN added not easy at all. Watched You tube Videos and tabs don’t exist in video
Customer review from https://www.asus.com
Response from https://www.asus.com
Dear Ed Harris, Thank you for bringing this to our attention regarding your ASUS RT‑AX1800S router. We sincerely apologize for the issue you’ve experienced while trying to configure the VPN feature and for the inconvenience caused. To assist with troubleshooting, we recommend following the steps outlined in our official FAQ guide. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can further investigate and provide the appropriate assistance. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2409029901-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS. Best Regards, Chantae ASUS Customer Loyalty US Support [VPN] How to set up a VPN server on ASUS router – OpenVPN: https://www.asus.com/support/faq/1008713/
Wifi
Works great, love the programing and how you can control the wifi and see who using the WiFi
Customer review from https://www.asus.com
Better more stable signal
It was a lot easier to set up vs. Netgear or Linksys. I like the UI and has a lot more functionality too. Seems to be very stable and better signal strength over the other two that I have used. Can even schedule automatic reboots as well!
Customer review from https://www.asus.com
The Surprising Asus RT-AX1800S - A Powerhouse
Having been a NetGear fan for years, and still am, I decided to try something a little more affordable for my SOHO set up this time and purchased the ASUS RT-AX1800S router. I was pleasantly surprised from the minute I opened the box. The packaging was professional, with a step by step quick-start printed guide, printed instructions on downloading and installing the smart phone application and the application instructions to set up your WiFi networks! I have had this router connected now a little over a week to my !G up/dn fiber ISP connection and I have had no WiFi loss, signal from the RT-AX1800S is strong. covers about 2200 sq.ft. easily with no WiFi boosters and the hard lined connections are blazing fast! A FIVE STAR Rating for the Asus RT-AX1800S Router-Five Stars for Price, Design, Set Up, and Operating Power.
Customer review from https://www.asus.com
Lost connection
Router lost wi fi connection ,and freez.Must reboot for connection again
Customer review from https://www.asus.com
Response from https://www.asus.com
Dear Plano, Thank you for your comment. We do understand your disappointment with this router and the inconvenience this may have caused if you are experiencing unstable wireless connection. To resolve the weak signal, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Also, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax1800s/helpdesk_bios?model2Name=RT-AX1800S. Additionally, verify if the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired with a network cable, and your ISP's internet service or connection is working properly or stable. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty
Great, fast router that blows away my old one!
I moved from WiFi 5 to WiFi 6 and am very impressed with the speed and stability of the router. I thought of going to WiFi 7 when traffic where I live started chocking off and slowing down my fiber connection, but the new router found an unused channel quickly without intervention on my part and provides us with all the bandwidth we need for normal browsing.
Customer review from https://www.asus.com
RT AX3000s
Good firmware, menu etc. Not as "brainy" as openWRT, Things seem straight, reasonable without getting lost in the woods. So far no surprises More security (free) than my old router, big reason I bought.
Customer review from https://www.asus.com