RT-AX1800S Dual Band Wi-Fi 6 Router
Product details
Web ID: 23962270Ratings & Reviews
3 customer images
Router Is Good, Mesh Is Bad
Ever since I hooked this router up as a mesh node, my smart devices are randomly disconnecting. I've had to factory reset five of them already because they wouldn't reconnect. The router itself is a nice inexpensive unit, I think the mesh system is the problem, which isn't good because that's why I went with ASUS in the first place.
Customer review from https://www.asus.com
Response from https://www.asus.com
Dear Ian Moone, Thank you for your comment. We do understand your disappointment with this router and the inconvenience this may have caused if you are experiencing random wireless disconnect issue. To resolve this, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Additionally, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration. Also, we recommend updating the Mesh router firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax1800s/helpdesk_bios?model2Name=RT-AX1800S. You may need to double-check your setup, ensure this router was successfully connected to your main router. For helpful tips on how to configure this router as a Mesh Node, visit our Product Support page at: https://www.asus.com/us/support/faq/1035167/. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty
Still not 100 but I haven’t thrown it out yet
The device works fine but I feel like the set up process with the “apps” and optional settings and features could be simplified way more than current setup
Customer review from https://www.asus.com
It Works
Easy setup/configuration. Works when NetGear router didn't.
Customer review from https://www.asus.com
Affordable & Secure
Comprehensive AI protected router with VPN protection. You NEED to UPGRADE to this!
Customer review from https://www.asus.com
Very pleased easy installation of product
Easy installation and great speeds. The product was as advertised.
Customer review from https://www.asus.com
Easy-to-use
Had to replace my 5 year old router. So I pick Asus because I like what I read.
Customer review from https://www.asus.com
Great as a Mesh extender
I am using it as a mesh extender with my ASUS RT-AX86U (AX5700)
Customer review from https://www.asus.com
V2 GUI has a problem with aimesh mapping
Very disappointed with the V2 RT-AX1800S. I was replacing a 1800S V1 that had performed well but got glitch. I restored the V1 config to the V2 and it booted ok with some aimesh nodes needing to be rebooted. That seemed to work until aiprotection seemed to cause nodes to not be visible in the GUI.. Clients all active just the GUI was sluggish. I let it sit overnight thinking it just needed to process thru getting the nodes worked out. Nothing was better after overnight. Aimesh in gui shows nodes but 0 clients although it is clear the clients are all working thru their nodes. Basically the V2 can't seem to handle mapping 5 nodes and 33 clients. It will be returned.
Customer review from https://www.asus.com
Response from https://www.asus.com
Dear Oldwizard, Thank you for your comment. We do understand your disappointment with this router and the inconvenience this may have caused if your nodes are not visible once AiProtection was enabled. To resolve this, check if your network configurations on your nodes matches the router's settings, and the router's security credentials matches your ISP's modem information. Once network settings were verified correctly, try to power cycle the router and your nodes. Additionally, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax1800s/helpdesk_bios?model2Name=RT-AX1800S. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty