In-Store Pickup Gone Wrong

I had a frustrating experience with an order I placed through Macy’s. I selected in-store pickup but never actually picked up the item. Despite this, the store marked the order as “picked up,” which is completely inaccurate. When I contacted customer service, the issue was not handled as smoothly as I expected. It’s concerning that an order can be marked as collected without proper verification, and it caused unnecessary stress trying to resolve something that shouldn’t have happened in the first place. I hope Macy’s improves their pickup verification process and customer support response, as this experience has made me hesitant to use their in-store pickup option again.