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I chose L'Occitane because I've always heard good things about it. But unfortunately, the conditioner left my hair very dry. I plan to try the other formulas to see if those match my hair better.
Customer review from L'Occitane US EN
Response from L'Occitane US EN
8 months ago
Hi Natsuki! Thank you for sharing your feedback. We are sorry to hear that the Purifying Freshness Conditioner did not meet your expectations. This particular formula is designed to help balance and refresh oily hair, which may explain why it felt drying for your hair type. If your hair tends to be dry or needs more nourishment, we recommend trying the Intensive Repair Conditioner, which is formulated to help hydrate, strengthen, and instantly restore softness and shine. Our Customer Care Team will be in touch shortly to discuss our return policy and offer a personalized consultation.
I heard good things but..
I chose L'Occitane because I've always heard good things about it. But unfortunately, the conditioner left my hair very dry. I plan to try the other formulas to see if those match my hair better.
Customer review from L'Occitane US EN
Response from L'Occitane US EN
Hi Natsuki! Thank you for sharing your feedback. We are sorry to hear that the Purifying Freshness Conditioner did not meet your expectations. This particular formula is designed to help balance and refresh oily hair, which may explain why it felt drying for your hair type. If your hair tends to be dry or needs more nourishment, we recommend trying the Intensive Repair Conditioner, which is formulated to help hydrate, strengthen, and instantly restore softness and shine. Our Customer Care Team will be in touch shortly to discuss our return policy and offer a personalized consultation.